In this week's Whiteboard Friday, Rand Fishkin explains how to turn boring product pages into conversion-worthy product selling machines. These tips are topical (with the holiday season coming up), useful and in most cases, reletively easy to implement.

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Video Transcription

Howdy, SEOmoz fans. Welcome to another edition of Whiteboard Friday.
Today we're talking about ecommerce pages, specifically how to make them
unique, interesting, great content, and something that will draw in natural
links. I know that a lot of folks out there who run ecommerce websites --
it doesn't matter what you're selling consumer products, B-to-B products,
in this case, I am doing an office supplies example -- you've got a big
problem in that people just don't want to naturally link to those pages.
The content of them is not naturally interesting. But there are ways to
change that. There are ways to make sure that even though you sell the
same product that 5, 10, 50, 100 other stores on the web do, your product,
your offering of that product is unique and interesting, draws search
traffic, draws conversions, and makes more exciting things happen. I think
this can be a big, big positive.

So, let me walk you through a bland example, sort of a not so good example.
Here's Acme Store. They've got the standard manufacturer's picture that
the manufacturer sends along with all the other information, the pricing
data, the description, and the title. They just use that exactly.
Manufacturer or supplier sends the photo, the price, the title, the
description. They just post that up there, and then maybe you have an "Add
to Cart" button.

You haven't added much value here. Right? The problem is that there are, I
don't know, 50, 100, 500 other pages just like this. Boring. Right? Not
exciting at all. Why would I link to this? The only reason that I can see
that I would possibly link to this is if this store either offered it
uniquely and no one else has it or if they have maybe the lowest price.
But competing on price, as you know, in ecommerce particularly on the Web
is a tough margin business. Or maybe they paid me to link to that or I
have some vested interest. The search engines don't like to count those
kinds of links. Plus, this is all duplicate content. It comes straight
from the manufacturer. The manufacturer is sending that content out to
every other ecommerce provider.

Let's take a look at an example of something done much, much better. Here
I have Acme Store, but things have improved dramatically. I'm going to
walk through six different elements that have really made this page so much
more exciting, and they're not that much additional effort. Right? To some
degree, but that's what you want. If this was as easy as the boring page,
everyone would be doing it and you couldn't have the competitive advantage.

Here I've got the title. Now, you have to be careful with this. I've sort
of made a creative title, right? A little bit of a creative title there.
But, be cautious. If people are searching for exactly this title, they
essentially want precisely that product and they know how they are
searching for it, you probably don't want to change up the title
dramatically, particularly if it is many multiple words. So you might
consider, if the name of the product in this case was just Five Pens, sure,
maybe I can add some extra descriptive text after that or I could look at
what people are searching for in addition to that particular keyword and
add those keyword phrases after it. But, I don't have to do this. I could
just keep the standard title if that's what it takes, and I can add
uniqueness in other places.

Let's start with the images. If you just take the one image that the
manufacturer suggests, you're really losing out. A great example of this
story is Zappos. They do all their own photography of the shoes. They
make sure that those shots are great. They take it from every single
angle. They've got the shoe. They've got the side of the shoe. They've
got the top of the shoe, the back of the shoe, the front, the bottom.
They've done a great job of optimizing these images to be unique. The
great part about this isn't just that these images are now yours and yours
alone, but that you can now license them. People might find them and say,
"Wow, you have great pictures of this product. Can we use it?" If they do
use it and they like your photos, they might link back to this page.
You've got tons of opportunity.

I also really, really recommend multiple images, having different views and
different ways that people can see it. Make them enlarged. Give people
the ability to enlarge those images so that they can see a much bigger
version. Be really careful on the duplicate content with multiple images.
Sometimes you'll see websites where you click a different one of these and
the URL changes. You don't want that unless it's in a hashtag, because it
will create a duplicate version of this page at a different URL.

Number three, text and description. This is the key to success at
companies like Woot. It was really one product a day. It was on sale. A
unique idea. But the content, the written word was what sold it so well.
It was just incredibly well written. It was content that was so
compelling, so fun to read, so interesting and unique that a lot of people,
who weren't interested in the products at all and probably never bought
something from them, still wanted to subscribe to their newsletters and
read their site every day because it was hilarious. There were memes that
were carried on. There were themes that went throughout different
products. They had promotions that went on and on. It was great. You got
a sense of the personality behind the brand. I think that is what we're
aiming for here. You need to decide how flexible you can be with this. If
this content is written by people who actually care about the product, who
are passionate about it, you're going to get such better content there.

Number four, this is an interesting one. Amazon does this a little bit
with some sort of cool stats. The one that they do that I like is the
popularity in a specific category. I think that's a good one. It lets
people who are participating in the ecommerce process, people who write
books, people who publish music, people who make a product that is sold on
Amazon, they can see how well they're performing in the category. Other
people who are interested in doing research or sharing or blogging about
this will also share those popularity in Category X type of stats.

There are lots more things you can do beyond just what Amazon does. You
could have a sales trend. When is this item popular during the year? Do
people buy office supplies in January? Do they buy them in March? Do they
buy them at the end of summer? I don't know. Let's see. Those sales
trends are things you can show. You can show trends about who buys this
and how much other stuff do they also buy. What other products do they
also buy? How many of them bought this product versus another product.
Amazon does one or two of those things as well. There are tons of data
points that you could extract, from your catalogue, your inventory, your
customer database, that are anonymous. It won't be sharing privacy issues,
but are super interesting to other people who might write about it and link
to it and make this page more unique and valuable.

Number five, I love the comparisons. If you've ever been to a site like
CNET, they do a great job of comparing different models of laptops or cell
phones or monitors or input devices or joysticks, whatever it is, against
each other so you can see this one has that feature and this one doesn't
have that feature and this one does. Those types of comparison charts are
a real unique value proposition, because now you're not just the source for
where to buy the information but where to research it as well. If you can
do that well and become trusted, a lot of people who are researching are
also interested in buying. Once they make their buying decision, they'll
buy from you.

Finally, last but certainly not least, user-generated content. This can be
done super creatively. The most common one is comments and ratings. You
can do those in different kinds of ways. There can be star ratings. There
can be check marks. There can be "I Like" versus "I Don't Like." The
comments themselves can have multiple form fields that people fill out
like, "Did you like this product?" "Yes." "What did you like about it or
not?" You could have things like, "When did you get it? What's your
experience with this product? How did you use it?" Have those four or
five things. Or have them grade products on different features. If you
have a site that is selling just a few items, you might say, "Boy, we're an
office supply store. Let' see if we can get everyone to rate the usability
of this, whether it's travel worthy versus whether it's rugged and durable
versus whether it writes well." All that kind of stuff. Those different
aspects will then make your page more unique and more valuable.

All right. I am looking forward to seeing some amazing ecommerce sites
from all of you in the next few months, weeks, I don't know. We'll see how
long it takes to develop. Hopefully you've enjoyed this edition of
Whiteboard Friday. See you again next week. Take care.

Transcription done by http://www.speechpad.com

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If you have any other advice that you think is worth sharing, feel free to post it in the comments. This post is very much a work in progress. As always, feel free to e-mail me if you have any suggestions on how I can make my posts more useful. All of my contact information is available on my SEOmoz profile under Danny. Thanks!