800 Number vs. Local Phone
-
I have a client with multiple locations throughout the US. They are currently using different 800 numbers on their site for their different locations. As they try to optimize their local presence but submitting to local directories, we are trying to determine two things:
-
Does having a local number reroute to an 800 number devalue the significance of it being a local number (I've never heard of this, but someone told them it did)
-
Locality and consistency are important. Assuming they can't remove the 800 numbers from the site, are they better off keeping the 800 numbers on their site and using local numbers every else online OR just using the 800 numbers for all of their local listings?
-
-
Yup - even to capital letters...but, you are never going to get 100% perfection - and G knows that too - before we created our custom in-house citation and review tracking solution, we used to use just a simple spreadsheet; the first tab has your Google Places content exactly as it appears, then create a new tab for every citation - one tab group for existing citations that you may want to correct and one tab group for each new one that you create, always referring back to your GP tab as a reference.
We say internally that Google Places is like an onion - many layers, often stinks and sometimes just makes you cry
-
Thanks Keith, i did not realize citations counted all the way down to the "space" level. Some citations auto generate.
-
Hi Aspirant...
Regarding point #1, that is definitely a myth - we frequently secure local numbers and redirect these to call centres/800 numbers etc - we're sure that Google can closely associate a regular number with a geographic region, but until they start interrogating the Telco's (which I think even the Big G might struggle with) picking up a redirected number seems to be off their radar.
In relation to #2, according to our own research, experience, results and with a little help from David Mihm's "Local Search Ranking Factors" you need to honor the NAP "holy trinity" - consistency across all citations (including your clients' website numbers) for Name, Address and Phone is critical to success in local. Not just similar - exact right down to capitalization and spaces...so, if you can't change the 800 numbers (which would be better for Google Places but probably not ideal from a public/consumer perspective) then use the 800 numbers together with Address and Name everywhere - eventually Google will associate the 800 number with the geo location and you and your client will be happy.
Hope that helps...
-
1. I don't see how having the local number re-direct to the 1800 would be an issue, from an on-page SEO perspective. As long as Google is seeing the local area code that is consistent with the area you should be fine. For Google Maps there may be a different answer.
2. Why couldn't they remove the 800 number, or at least have both?
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Domains vs Subdomains for similar brands.
Hi all! I work for a company who have 6 different brands in the same industry targeted at different demographics. Some of them have a lot of history and are well known and respected, others are newer targeted at different price points/ types of people. I've been asked to input on there ongoing web strategy; should they use sub domains or individual branded domains. Previously that had separate brand domains but a new MD wanted to bring everything together into one website. The branded domains were redirected to the new site and it has been going along fine, albeit having lost 1/3rd or so organic traffic. Now a new management team has been brought in and they want to re-structure the website again to put more focus on the brands. Any new website will be on a brand new domain anyway as they are also re branding their main website. What will work better, separate branded domains or sub domains of one website? From what I understand, SEO won't be much different between the two options, but it feels like the bigger historical brands should have individual websites purely from a branding perspective. Thanks for any input!
Intermediate & Advanced SEO | | RemarkableAgency0 -
Mixed Mobile Friendly Google vs Bing
We are having an odd thing happen with our Mobile Friendly status. Google has had the pages "Mobile Friendly" for almost a year now. While Bing says we fail mobile friendly. We've tried changing the two things we are failing on in the Bing test but that breaks the page for some users. Two things we are failing on Bing are: Viewport Not Configured correctly - We have tried their suggested tag, it breaks our pages on Tablets. Page content does not fit device Width - Page does fit the devices fine, Google has no problem with it. What do you suggest we do?
Intermediate & Advanced SEO | | K-WINTER0 -
Local SEO - two businesses at same address - best course of action?
Hi Mozzers - I'm working with 2 businesses at the moment, at the same address - the only difference between the two is the phone number. I could ask to split the business addresses apart, so that NAP(name, address, phone number) is different for each businesses (only the postcode will be the same). Or simply carry on at the moment, with the N and Ps different, yet with the As the same - the same addresses for both businesses. I've never experienced this issue before, so I'd value your input. Many thanks, Luke
Intermediate & Advanced SEO | | McTaggart0 -
HTTPS entire domain Vs. one URL
Long time no Moz! Ive been away with some server related issues, installing an AD at the company I work for, but I'm back. Our SSL cert just expired and I'm trying to determine the pros and cons of making an entire site SSL vs just the URL. Our previous set up was just a single domain. I know Google has hinted toward SSL preference, and I know its a little early to know for certain how much that's going to help, but I just wanted to know what everybody thought? It expired yesterday, so I have to do something. And we lost our previous credentials so I can't just renew the old one. Thanks!
Intermediate & Advanced SEO | | HashtagHustler0 -
Interlinking vs. 'orphaning' mobile page versions in a dynamic serving scenario
Hi there, I'd love to get the Moz community's take on this. We are working on setting up dynamic serving for mobile versions of our pages. During the process of planning the mobile version of a page, we identified a type of navigational links that, while useful enough for desktop visitors, we feel would not be as useful to mobile visitors. We would like to remove these from our mobile version of the page as part of offering a more streamlined mobile page. So we feel that we're making a fine decision with user experience in mind. On any single page, the number of links removed in the mobile version would be relatively few. The question is: is there any danger in “orphaning” the mobile versions of certain pages because links don’t exist pointing to those pages on our mobile pages? Is this a legitimate concern, or is it enough that none of the desktop versions of pages are orphaned? We were not sure whether it’s even possible, in Googlebot’s eyes, to orphan a mobile version of a page if we use dynamic serving and if there are no orphaned desktop versions of our pages. (We also plan to link to "full site" in the footer.) Thank you in advance for your help,
Intermediate & Advanced SEO | | Eric_R
Eric0 -
Best practices for a local business move
My client is a chiropractic office that will be moving to the next town over in about 3 months. What are people's best practices on how to best accomplish this SEO-wise so as to not lose too much in terms of rankings, current organic traffic and citation listings?
Intermediate & Advanced SEO | | easystreetint0 -
Best Keywords for my local niche
Hello, I'm a health coach helping people with multiple sclerosis. Here's my website: bobweikel(dot)com What do you think the top 4 local keywords would be for my niche? I'm in Boise ID. I'm thinking MS Boise MS Boise Idaho Multiple Sclerosis Boise Multiple Sclerosis Boise Idaho With your intuition, do you think these are valuable keywords for a coaching site? Also, can you think of any other keywords? I want this 100% white hat (no cloaking, for instance)
Intermediate & Advanced SEO | | BobGW0 -
Universal Search vs Local Organic
Hi, My web site has high rankings in universal SERP's. However, in my city organic search the competitors’ web sites that even don’t show up in universal Serp’s have higher rankings than mine. Not sure what I’m doing wrong. Thanks for any insight.
Intermediate & Advanced SEO | | Zlhe0