Google+ Is this listing Claimed or Not?
-
I'm working on a dentist website. I logged in using their gmail account. I then searched for the practice name with the city and state then found their listing. I clicked on the link that has the Google reviews and it brought me to their Google+ page.
If I click on Manage this page, it takes me to my client Google places dashboard page where I can edit some information.... even though I am having a hard time uploading images. Getting a "Cannot upload images at this time" Error
The weird thing is that if I hit the browser back button and then Manage this page again, it takes me to the page where I can claim the business.
I click on the blue link that says "If you own this place, claim it and edit it directly", I get a message that says "You may only access listings that you own. If you created this listing with a different Google Account, please log into that account and try again. If you've deleted this listing, you may create it again in Google Places
Any clues on what is going on? Please see images attached.
-
Hi Bob,
I honestly think you will be best off posting the full scenario in the Google And Your Business Forum in case any bugs are involved. In the meantime, here are some resources that might help:
http://marketing-blog.catalystemarketing.com/missing-google-places-google-local-images.html
http://productforums.google.com/forum/#!msg/business/FcPdPDzbMbk/xJWAFVeRJrkJ
The Local Search Forum article is especially good, but I've included the others in case they have some info in them you haven't seen before.
-
Just to clarify I am using my clients email and password to access their Google Places account. I use a second computer for this because I hate logging out of my own gmail account on my main machine cause it closes my email and all my Google Docs that I have open.
The Google Places aspect of things seems to be working fine, except for the fact I can't upload photos. I am choosing a photo from my computer. Still getting "We were unable to store this image. I searched the web for this error and seems that others were getting this message too from time to time. I have been unable to upload photos for 3 days now. The next goal was to try to see if I can upload photos into Google+ but this is where the confusion begins
This brings me to the Google+ page issue. So I figured out that when I log in as my client and end up at the Gmail screen, I click the +You in the Google menu and it takes me to a page that says Join Google+ by creating your public profile. So apparently, there is no Google+ page under my clients login and password.
What I don't understand is that when I search for my client by name, city and state in Google, I see their listing in the SERP and I see they have 5 reviews. When I click where it says "5 Google Reviews, it goes to a page that looks like a Google+ page. And this is the imaged that I attached on my original post. When I click "Manage this page" it takes me to the Google places Dashboard (My clients, not mine)
If I click the back button on the browser and then click "Edit business details" instead of "Manage this page" it goes to the screen that has a link that says, "If you own this place, claim it and edit it directly" When I do this, a sceen comes up and says "This Listing is Unavailable" and that someone else may own it.
On one hand, it looks like the Google+ page has not been claimed, but on the other hand, it looks like it has cause Google says "This Listing is Unavailable"
-
Visit http://www.google.com/placesforbusiness on the client's login. You'll probably see the listing on the Control Panel.
The issue with the images is just a bug when you select "Upload from website" rather than upload them from your computer. Download the images and upload them.
But then when you've confirmed you own the site, setup a Google+ Local account. http://www.google.com/local/add - it'll ask you for a phone number, the info from your Places listing should pop up. Select it. Don't create a new listing. If it doesn't come up, stop now.
In a convoluted way, this will eventually give you a Google Places listing with Google+ functionality.
-
Bob,
When you say "...If I click on Manage this page, it takes me to my client Google places dashboard page where I can edit some information.... "
I assume you are editing info within that Google+ account. I also assume when you say it opens "my client Google places" you are talking about the one where YOU have put in all of your clients to manage?
If you logged in as them through their Gmail account and are able to edit, I don't see how your client page would be up??? But, that said, it appears that when you use the back button you are somehow leaving their account which you logged in for and Google is picking up the cookie for your other accounts.
The Google+ account in screen shot is a verified account with Google. What you could try is a different computer without any cookies from your agency.
Best,
-
In order to make changes to a Places listing you need to be the verified owner. Under places.google.com you should see the listing (if it is not verfied, then it will show this as well).
I have had similar issues - multiple duplicate listings and incorrect information and I was not able to resolve the issue via Google online tools (such as http://support.google.com/places/bin/answer.py?hl=en&answer=177852) and had to resort to my GA account manager to get it resolved.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Need strategies to transfer Google+ circles from a personal Google+ page to a business Google+ page
Hello Mozers Is there a way I can copy or capture my circles from my personal Google+ account and copy and paste or send them to my business Google+ account? Do I have to reinvite from my business account and have them add or follow me again via my business account? Any strategies for transferring over circles would be much appreciated Thanks!
Social Media | | RosemaryB0 -
Google Plus: Personal vs Business Accounts I am Confused!
Hi so I have both accounts set up, I use my business g+ for sign posting my new blog posts & latest news. I have Authorship set up on my Blog and that is working fine. I am personally v much a large part of the brand, www.over50choices.co.uk and have my face on the home page and most social property, so when i do use my G+, FB & Twitter accounts, whilst they are the business accounts, its lead by me. So just what do I use my G+ Persoanl Account for? I have read that i should either share or duplicate the my updates on both accounts, but will that look like duplication? I dont have many G+ followers currently but intend to develop this in the next few months, so its important that I get this right if i am to optimise my activity? Your help appreciated. Ash
Social Media | | AshShep10 -
Google manual penalty?
Is it possible to receive a manual penalty on just 2 keywords (or any penalty for that matter) from Google but receive no message in GWT? I am going to give a lot of information here, in the hopes that it will be helpful. My apologies if it's too long. Some of you who are here a lot, may remember my panicked questions in early January. I have learned a ton since then but I still haven't fully solved our mystery and one of the questions that remains is if perhaps one can receive a penalty for particular keywords only and not receive any messages. Our company name, company name.com and company name + location is still coming up #1. We also still have a couple of other keywords at #4 and #7 so it seems our site wasn't penalized. My over-zealousness with the keyword usage on our Home page was pointed out to me here in the forum by Dr. Pete so I made some significant changes on that back in January and continue to tweak although I'm afraid at this point, to do too much that may cause us to lose ranking in the last two good keywords...Meanwhile, our listings on Bing and Yahoo are great and mostly continue to go up. Back Story: We had a huge drop in the SERPS for a particular set of keywords that I feel are our most critical, at the end of December 2012 after being #3 for over a decade. We had a smaller drop in October, that worried me and I worked on the on-page and brought it back to #7 sometime in Nov or early Dec and then it disappeared to "not in top 50". I believe I overdid it. I also got a lot of great advice and leads from Mike Tek and have been having a blast being engaged in reading, learning, following, commenting. I believe I have created some good content since January by creating a company blog and adding posts regularly- 19 so far. I have also gotten some reviews on Yelp, claimed more local listings, worked on our Google+ page, joined Communities, have been promoting our blog posts on FB, Linkedin, Twitter, Google+. We are very short in the inbound link department and I have yet to activate solutions on that score, (and sadly, the majority of our links are in client footers as we are a web design company and I don't think we should remove them without being sure they've hurt us). I am at the point of looking for some help for hire for link building as I am realizing my own limitations.
Social Media | | gfiedel0 -
Google Auth and brands/individuals problem
So you can auth pages with personal google+ profiles - and its being suggested by some that this could now help rankings if that person has lots of people in their circles. So what about brand/companies content? why cant they auth the content with their Google+ profile to get the content ranking better. It doesn't seem right an individual blogger can do this but a company cannot who has written lots of guides. An example is a holiday company has written some awesome content on resorts around the World - how to use the auth for that content to rank higher? - currently only possible to link up an individual as writing the content not the brand/company itself. Any suggestions on this much appreciated. I do not want to lose any gain there might be from this new bonus given from Google.
Social Media | | pauledwards0 -
Google+ Author Troubleshooting Advice
Buon Giorno from wetherby 🙂 Ok a week or so ago i went thhrough the hoops of seeting up a Google+ authorship link with the hope my beautifull & click worthy face would appear in the serps. But after following the following steps: 1. Link from www.davidclick.com to https://plus.google.com/u/0/114149997094688010790 using rel author e.g.: [https://plus.google.com/u/0/114149997094688010790](<a href=)" target="_blank">Find me on Google+ 2 Link back from Google plus by pointing back to www.davidclick.com in the Google+ contributor section Nothing has happened ie no picture in my SERP listing, click here for illustration:
Social Media | | Nightwing
http://i216.photobucket.com/albums/cc53/zymurgy_bucket/authorship-tested-but-no-imagecopy.jpg So my question is please..."Have i done anything wrong? I put the code in place i think about two weeks ago" Any insights welcome 🙂0 -
How do I implement a Google + campaign?
What is the best way to start a Google + campaign? Has anyone had any success with getting G+ for a local niche site? From what I hear there are tremendous seo benefits with Google + . Any tips and advice would be greatly appreciated. Thanks.
Social Media | | bronxpad0 -
How fast to post content to Google+
If an established publisher gets started on Google+, is it better to post one or two things a day like a real person would, or is it okay to do a "data dump" and post a ton of articles at once? Does it matter if the account is a brand or personal page? Thanks.
Social Media | | ebenthurston0 -
Can you set up a Google 'author' for rich snippets using a G+ business page or does it have to be a personal profile?
I've set up an author profile for myself, but if I'm writing articles for clients, I don't necessarily want to do it in my own name. Is it possible to set up a Google author profile using a G+ business page? Obviously the idea is to try and gain the rich snippets that only recognised authors receive, but to do so in the name of my client.
Social Media | | Piranha_Solutions1