Google haveing problems accessing part of my site
-
hi my site is, www.in2town.co.uk and for a few weeks now google has had trouble accessing part of my site.
Today googlewebmaster tools tells me that google is having major problems it shows, 123 pages where access were denied.
i have spoken to my hosting company who could not find a problem, so not sure what to do now. can anyone please give me advice on what the problem may be.
any help would be great
-
That's correct. I don't know the specifics, however in this case, I would assume the reduced frequency/volume would mean less trouble dealing with the hosting provider's internal challenges.
-
i have read it time and time again and do not understand how it can help. if you reduce the crawl rate then that means you reduce the number of pages and the number of times google visits your site or am i wrong
-
Fascinating how some problems can come up like this - it's not anything I'd ever seen - curious to see whether reducing Google's crawl rate will help.
-
i have asked about this problem on the google webmaster forum
http://productforums.google.com/forum/#!mydiscussions/webmasters/BogC5OZqdyM
and people are saying that it is a crawler issue with my hosting company,
they are suggesting a number of things that could be wrong which includes
Many hosting providers need to have mechanisms to throttle/limit either the number of requests or bandwidth to their customers sites.
However in this instance, they are not allowing for search engine crawlers which typically make numerous requests in quick succession. Significantly, their server's response is technically incorrect (RFC 2616), it should either not respond, or respond with a 503 (service unavailable). Google is aware of such incorrect 403s and will eventually try to crawl them again.To mitigate the issue somewhat, you can reduce your site's crawl rate in Google's Webmaster Tools
-
This confirms the need to get an expert involved - one experienced in these types of issues - a programmer or systems administrator type expert, not necessarily an SEO expert.
-
the site has been built from a template but this problem has only started to happen in the past month and the site is a couple of years old
-
unfortunately I don't know exactly what else to suggest. Who built the site? Is it a custom site, or was it automatically built using a hosting company automated site builder?
If it's a custom site or you have a developer you've worked with to build it, speak with them. if it's a site automatically built using a hosting site building system, only they can help resolve it. If not, you'll need to get a different site built. The problem you are describing should not be happening.
-
hi, when i put in http://www.in2town.co.uk on the tool you told me about it brings up some pages that are fine and some that are 403, and the 14th one down is the url as above. that comes up with a 403 however, when i just put the url on its own, it comes up as a 200, which is strange.
Have you got any ideas on what i should say to the hosting company. i have spoken to them a number of times and all i get is, everything is fine but it is not
-
When I put that URL in, I get a "200" "OK" response. If you get a "403 forbidden, you need to speak with the site systems (server) administrator to find out if they can pinpoint the problem. Something is broken on the site at the server level to cause that. Even if it's only intermittently broken.
-
hi, thanks for this. i have used that tool and it has come up with as an example the following
http://www.in2town.co.uk/news/parenting/parents-need-to-act-against-child-obesity 403 forbidden
i am not sure why this has happened and this is the same result as i am being shown in google webmaster tools.
-
One step I would suggest is that I would suggest using a tool like Screaming Frog. It can crawl your site and report on problems or broken internal links on the site.
I would also go into Google Analytics and go into the Content/Speed/Page Speed data. I would then expand the date range to cover from before they started listing problems until the day before you run the report (the current day can lag in updating in Google Analytics).
From there, look to see if there are any specific days where Google shows the page speed average (in the timeline chart) as being unusually high. There may be days that are more problematic than others.
Finally, with that same date range in place, I would filter down the list of pages in the speed report down to show me one of the pages Google lists as being unreachable. Then do the same with some others. See if Google shows any odd page speed times on those.
I would also then go to URIValet.com and run a check on some of those pages as well to see if URIValet shows the pages reachable and returning a proper "200" "okay" header message.
This is not a guarantee fix, however it can help bring answers.
-
the site is www.in2town.co.uk www.in2town.co.uk can you try it with the link and without the link, not sure why you cannot get on the site but will be interested to find out.
this problem of google have access errors has been going on for some weeks now and i do not understand what is going on
-
Hi Claire,
I was able to view your robots.txt file but nothing else. I can't seem to get to the site. Is the URL correct?
Dana
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Will Google Also Penalize Desktop Rankings If Your Site is Not Mobile Friendly?
Apologies if this question has already been answered. I was unable to find it. For desktop organic rankings: Will Google take into consideration mobile-readiness as a ranking factor? Thanks in advance for any reply, Kind regards,
Technical SEO | | Eric_Lifescript
Eric Darby1 -
Is this okay with google if i can access my sub categories from two different path?
My website is url is abcd.com. One of my category url is abcd.com/mobile.aspx. Which contains 5 sub categories :- samung Mobile 2) Nokia Mobile 3) Sony Mobile 4) HTC Mobile 5) Blackberry Mobile Now if i go in to HTC Mobile sub categories i.e. abcd.com/htcmobile.aspx here i will see all the product related to HTC Mobile. But at below of all product i will find all sub categories that is samsung mobile, nokia mobile, sony mobile and blackberry mobile. So i want to task is this okay? Google will not count these categories as duplicate that is i can access all 4 categories i.e. samsung, nokia, sony and blackberry from here 1) abcd.com/mobile.aspx and 2) abcd.com/htcmobile.aspx Thanks! Dev
Technical SEO | | devdan0 -
Why is Google not indexing my site?
I'm a bit confused as to why my site just isn't indexing on Google. Even if I type in my brand name, my social channels rank and there's no evidence of my website. I've followed all of the advice I've read and gone into webmaster tools and got the Wordpress yoast plug-in but nothing seems to be making a difference!One thing I've noticed, in Google Webmaster Tools it says "Couldn’t communicate with the DNS server." in site errors. I've called GoDaddy and they said that everything is fine. A bit frustrating. Trying to work out what my next steps should be but feeling a bit lost to be honest! Any help GREATLY appreciated!
Technical SEO | | j1066s0 -
Will sitemap generated in Yoast for a combined wordpress/magento site map entire site ?
Hi For an ecommerce site thats been developed via a combination of wordpress and magento and has yoast installed, will the sitemap (& other yoast features) map (& apply to) the entire site or just wordpress aspects ? In other words does one need to do anything else to have a full sitemap for a combined magento/wordpress site or will Yoast cover it all ? This link seems to suggest should be fine but seeing if anyone else encountered this and had problems or if straightforward ? http://fishpig.co.uk/wordpress-integration/docs/plugins.html cheers dan
Technical SEO | | Dan-Lawrence0 -
Google + button
Hi everyone, just noticed the default new red button go onto my website. Is there anyway to go back to the blue button or customise it? it doesn't really fit in with our colour sceheme 😞 Thanks, any info much appreciated as always.
Technical SEO | | pauledwards0 -
Partial Site Move -- Tell Google Entire Site Moved?
OK this one's a little confusing, please try to follow along. We recently went through a rebranding where we brought a new domain online for one of our brands (we'll call this domain 'B' -- it's also not the site linked to in my profile, not to confuse things). This brand accounted for 90% of the pages and 90% of the e-comm on the existing domain (we'll call the existing domain 'A') . 'A' was also redesigned and it's URL structure has changed. We have 301s in place on A that redirect to B for those 90% of pages and we also have internal 301s on A for the remaining 10% of pages whose URL has changed as a result of the A redesign What I'm wondering is if I should tell Google through webmaster tools that 'A' is now 'B' through the 'Change of Address' form. If I do this, will the existing products that remain on A suffer? I suppose I could just 301 the 10% of URLs on B back to A but I'm wondering if Google would see that as a loop since I just got done telling it that A is now B. I realize there probably isn't a perfect answer here but I'm looking for the "least worst" solution. I also realize that it's not optimal that we moved 90% of the pages from A to B, but it's the situation we're in.
Technical SEO | | badgerdigital0 -
Adding Google +1 To My Site
This may seem like a silly question, but I had my site designed by a third party and I don't know how to find this info. I want to add Google +1 button to my site. I've already added the script that makes it work in my , but don't know how to add the to the part of my site I'd like the icon to appear. If you take a look at my site, http://www.youdrivethesuccess.com/, you will see the twitter and facebook icons that follow you around the site in the top right of the page. I'd like to drop in the +1 right next to them, but I don't know how to get to it. How do I access this on the server? What section of my FTP do these lil icons live? A folder? Any direction is greatly appreciated...thanks.
Technical SEO | | brentmitchell0