I keep getting Authentication Failed on the API
-
I have the credentials in the URL correctly but it will continue to fail authentication. I will not post them obviously but is there a problem with the API currently? I tried creating new credentials Also I have used this before so I am sure it is not a problem with the credentials.
I somehow managed to get Chrome to show the data. Firefox will not and the code i have written also return authentication failed. This is a bug on your end. Please fix it ASAP.
-
Hey Carmelo,
It looks like you are encountering a bit of a different issue. It sounds like you are receiving the error when you try to connect with Google Analytics rather than when you try to make an API call. I'm really sorry about that.
Google is currently having some authentication issues on their end. The issue seems to be clearing up and we are monitoring the issue as it resolved. If you are still encountering the issue, please contact our Help Team here: http://moz.com/help/contact for further assistance.
Chiaryn
-
Hi having same issue, just signed up for chessmazeinternational and getting same error back from analytics ?
Remote-authentication.failure
can you assist?
-
Colum,
You should not be regenerating your secret key so often, it's not doing you any favors and is just making it more difficult to help you.
The issue you are having is with how you are generating your expires and signature. I tested the call you posted in the forum that was giving you a 401 and the signature and expires did not line up. I'm not going to put your information here for your privacy, but the problem is definitely with your code and not with your API key or the API itself.
I hope that makes sense.
Thanks,
Joel. -
I tried the sample code, worked, tried mine, broke, changed back to sample code, broke. I also generated a new key (ill try that in 30 minutes) in case it was just not updating in the DB, in terms of waiting 30 minutes, I waited for 48 hours and still did not work.
-
Hey Colum,
That forum you are looking at is a bit old and I believe we have resolved the authentication issue, so it isn't an overarching problem. I also was able to grab the sample code on your account and get data back when I ran the code in my browser, so I would recommend trying to run a call again. If you regenerated your credential and still received the error, it may be that the new credentials hadn't updated yet in our database, since it can take up to 30 minutes for the database to recognize the new credentials.
I would suggest trying both the sample code on your account and a regular call to see if either are still giving you the error message. If you are no longer getting the error message on the sample call, but you are still getting it on the other call, it may be a formatting issue. I'm definitely seeing data for the sample call now, so it shouldn't be any issue with the actual credentials.
I hope this helps. Please let me know if you are still seeing any issues.
-
Did not know that was there. there seems to be others with the same problem so definitely a bug: https://seomoz.zendesk.com/entries/21886401-Another-401-Unauthorized
-
Good morning!
While I don't know the answer, maybe I can help! Have you tried posing this over at the API Forum? https://seomoz.zendesk.com/categories/6328-SEOmoz-APIs-and-Extras. That is usually the best place for API issues and questions. If you leave this question open too, we can go at this from two angles.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
How To Ques. Getting ranked on page one for a keyword when you compete with bigger websites/companies/stores
Can David Beat Goliath. I work with small businesses with top products that are up against big brands and their online presence. If I am working with them to create content that meets the needs of all their stakeholders/customers/prospects to generate revenue I wonder if keyword targeting with content can really pay off to get them page one, #1 position ranking. So I ask you this question? How do you create a story for a small online store that can get ranked on page one for a keyword when you compete with bigger websites (or sites with higher domain authority)? I don't need all the basics, I'm just looking for a key insight or tip that you have found or heard is working for a David to beat a Goliath (and hold their position rank once they get highly ranked). We are up against sites - for viable keywords -who have higher domain authority and in some cases more content or link backs. Also, I've notice in situations when I do get to page one and I'm in position 7 MOZ analytics show low to no traffic coming from it? Yikes, what do I do to improve that? These are top keywords.
Moz Pro | | brandawakening0 -
Mozscape API call returning no json
Hi - I'm having issues getting started with the Mozscape API. I'm putting the following into my browser: http://[member-ID]:[secret key]@lsapi.seomoz.com/linkscape/url-metrics/greatbritishchefs.com According to the blog posts I'm reading I should get loads of json script returned but all I'm getting is {} Does anybody have any pointers as to what I might be doing wrong? Thanks
Moz Pro | | GBC0 -
Why am I getting an access error when creating my first campaign?
The exact error message is: The change you wanted was rejected. Maybe you tried to change something you didn't have access to. I checked the Word Count and I am definitely <300 keywords. I have also made sure that the Branded Keywords are entered 1 per entry form. My cookies are clear and there should be no issue with my browser.
Moz Pro | | trufflelabs0 -
Can't get Page Analysis for homepage - any ideas?
Using seomoz toolbar and can't get Page Analysis for homepage - it comes up blank for "page elements", "page attributes" and "link data". Any help would be great. Cheers, Don
Moz Pro | | nositeleftbehind0 -
Why does Linkscap API request hang while extracting data ?
Hi, I am using LinkScape API to get follow and nofollow links . I use cron to get data for each url of sitemap.xml. However while cron is running, the extraction of data hangs on some pages which i later need to delete manually for re starting the execution. Do anyone have any idea why this is happening ? How can i ignore such pages ?
Moz Pro | | Ravi_Pathak0 -
How does SEOMoz get ranking data? is it automated queries to Google?
Google's terms don't allow automated queries without Google's permission. https://support.google.com/webmasters/bin/answer.py?hl=en&answer=66357 How does SEOMoz get ranking data then? Is it sending automated queries with or without Google's permission? is it violating Google's guideline? Will it affect my site performance as far as rankings?
Moz Pro | | huangyouyou1170 -
How to get rid of the message "Search Engine blocked by robots.txt"
During the Crawl Diagnostics of my website,I got a message Search Engine blocked by robots.txt under Most common errors & warnings.Please let me know the procedure by which the SEOmoz PRO Crawler can completely crawl my website?Awaiting your reply at the earliest. Regards, Prashakth Kamath
Moz Pro | | 1prashakth0 -
I'm not getting the csv emailed in OSE? Anyone else?
The new version of the tool does not allow me to download the data via csv immediately. It says it will email in 5-10 minutes and never comes? Anyone else having this problem? Cheers
Moz Pro | | josey0