MOZ is having a redirect loop issue?
-
Hey guys,
Is anyone else having an issue with this? I leave MOZ analytics open all day and it times out after a while. When you refresh your page when it has timed out, it goes into a redirect loop. It also doesnt let you log back in before you first log out (even though your session has already timed out). Not the greatest UX and I thought I should see if anyone else is having the same issue.
Let me know your thoughts!
-
Hello Josh, thanks for the heads up! our engineering team is aware of this inconvenience and we plan on addressing this in our next updates. I completely agree and also find this frustrating. A lot of members have expressed this and we are confident that this will be fixed soon.
-
when this happens try appending /logout to the end of the moz URL -(i.e. http://moz.com/logout) this should help you to reload the main page again and then you can login as usual
-
Yea, it is happening site-wide, even when I went to post this thread, I needed to log out on the MOZ home page, then log back in, then return to this page. When I pressed the login button, it just refreshed the page.
-
This has been happening to me as well.
Another issue on top of that one that I've noticed, I log in, leave the site, I'm still logged, but when I go to access Q&A I'm logged out. I actually have to log out and then log back in to access my profile in the Q&A section.
-
Done
-
Hi Josh and Justin,
Please email our Help Team about this at [email protected]. They will then be able to look into what's going on with your individual situations and resolve this as quickly as possible. I am so sorry about this, ya'll, and really appreciate your patience. Hang in there!
Christy
-
Sorry Josh, I don't have an answer for you, but this does happen to me as well. Can be a little frustrating!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Unsolved Looking for Moz Academy invoices
Hello, in December 2023, I purchased courses at the Moz Academy. To get my administration in order, I would like to have the invoices for these. Unfortunately, I can't find them anywhere. Would anyone know where I should look? The invoices from the Moz Academy are not among the invoices for the Moz subscription.
Product Support | | Nilsson-SEO0 -
Unsolved No replies from [email protected] - one of our IPs is blocked by Cloudflare so we cannot access Moz Community from there
Hi all,
Product Support | | DanielDL
I am a bit at my wits end trying to get some acknowledgement from MOZ. Have had no replies, no ticket auto-replies, no updates on any of the messages I have sent via the Moz Help Form on the website. Literally nothing. I wanted to avoid having to post publicly, but does anyone know how to raise a "technical problem" ticket with MOZ? [email protected] never replies and the Help Form doesn't generate any kind of ticket. From our main office we get an "Access denied" Error (via Cloudflare) specifically for the Moz Community area. This happened to us in February of this year and has been happening again all through May. After testing ourselves with our IT, we determine that MOZ's Cloudflare account has incorrectly blocked the dedicated IP address specific to the internet connection at our head office. This means that none of our Moz User accounts can access anything related to the Community area in our account when working at the studio. We can only do so when working remotely (ie. some other IP address). This is incredibly frustrating, particularly as we've been on a proper paid MOZ account for many years. And I have sent numerous email requests, messages via the Form, etc., and have never heard back from anyone at all. The problem has been on-going for some time and I guess it is my fault because I tried to politely wait a fair amount of time between each follow-up. Only to realize that, actually, I don't think anyone is monitoring [email protected] or even the Form submissions, or are even looking into the issue for me. Am hoping this message is seen by someone at Moz so they can let me know what is going on please? Guys..... c'mon.....0 -
Site down: "high CPU usage is due to the large traffic generated from Moz
My client's site is down and the web host gives says that Moz is the reason why. "The fact that your site was limited is because the traffic generated by Moz. This is why I have suggested to block their IP addresses." Now we have unblocked the IP addresses and as you can see your site was limited again. And again the : Code: 54.224.139.99 - - [26/Oct/2017:16:00:43 -0500] "GET /amp/@Smile_Design_/@Smile_Design_/@Smile_Design_/page/2/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/page/2/@Smile_Design_/page/2/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/ HTTP/1.0" 200 58551 "-" "rogerbot/1.1 (http://moz.com/help/guides/search-overview/crawl-diagnostics#more-help, [email protected])"
Product Support | | jessential
54.224.139.99 - - [26/Oct/2017:16:01:02 -0500] "GET /amp/@Smile_Design_/@Smile_Design_/@Smile_Design_/page/2/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/page/2/@Smile_Design_/page/2/@Smile_Design_/@Smile_Design_/@Smile_Design_/page/2/ HTTP/1.0" 200 58521 "-" "rogerbot/1.1 (http://moz.com/help/guides/search-overview/crawl-diagnostics#more-help, [email protected])"
54.224.139.99 - - [26/Oct/2017:16:01:16 -0500] "GET /amp/@Smile_Design_/@Smile_Design_/@Smile_Design_/page/2/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/page/2/@Smile_Design_/page/2/@Smile_Design_/@Smile_Design_/page/2/@Smile_Design_ HTTP/1.0" 301 - "-" "rogerbot/1.1 (http://moz.com/help/guides/search-overview/crawl-diagnostics#more-help, [email protected])"
54.224.139.99 - - [26/Oct/2017:16:01:30 -0500] "GET /amp/@Smile_Design_/@Smile_Design_/@Smile_Design_/page/2/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/page/2/@Smile_Design_/page/2/@Smile_Design_/@Smile_Design_/page/2/@Smile_Design_/ HTTP/1.0" 200 58528 "-" "rogerbot/1.1 (http://moz.com/help/guides/search-overview/crawl-diagnostics#more-help, [email protected])" "Please check with Moz if they can reduce the rate your site is crawled. Only after you confirm that the rate is decreased we will remove the limit imposed on your account." NOTE: Can you resolve this? NOTE: I have achieved the campaign at this time in an effort to keep the site live.0 -
Confusing on Billing Issue
Hi, I have just signed up for Mozpro, I heard that I can try a free trial in 30 days. But when I signed up I was charged 99 USD. Is there any way that I can get my money back and use the free trial time to know if Mozpro is right for me? Please help!
Product Support | | nalmv0 -
Can 2 Moz profiles be merged?
I'm very excited to have received my promotion into the Moz Specialist category (yea me!) , but I've discovered that I have another Moz profile dating back to 2011. Can they be merged together?
Product Support | | julie-getonthemap0 -
Anybody know how to merge an old inactive Moz account with a current live Moz account?
I had an old Moz account with my name, profile, etc. that I don't want to lose. By accident, when I created my current subscription, I ended up creating a brand new account. The old account has my bio, Moz points, etc. that I don't want to lose, but the new account has my campaigns. Any way to bring the two accounts together?
Product Support | | Consumers-Edge.com0 -
Moz keeps logging me out
I thought this issue had been resolved a few months ago. Is anyone else experiencing this problem? Best,
Product Support | | ChristopherGlaeser
Christopher0 -
MOZ Crawl help
Our MOZ report says it crawled 1800 pages so it reports a lot of errors based on those pages. We don't have that many pages on our site. What is MOZ crawling? I updated the profile to make sure it crawls the filtered page section of Google Analytics.
Product Support | | JessiK0