How do I stop these duplicate reports being emailed?
-
It used to be that I received just one weekly report per campaign when using MozPro.
Over the last couple of weeks/month (since creating MozAnalytics reports) I've started to receive 2 reports for the same campaign...with no different whatsoever, apart from the time that they have been sent.
I've been back into the old MozPro campaigns and deleted any automated reports that were being generated there, and so now I should have just one weekly MozAnalytics report from each campaign.
Has anyone had this problem before and do they know how to fix it? Getting really annoying, especially with 13 campaigns resulting in 26 emails!
Thanks
-
Anytime!
Cheers
-
Looks like the issues have been sorted, received a number of reports this morning, and each has only come through once.
Fingers crossed it's been sorted and it won't start happening again!
Thanks again David
-
It appears this is not a bug but how our reports are generated if data from other sources are delayed which in this case you will want to use the report from the 2nd copy that was sent as it will contain updated traffic data. So only if certain data is updated later, an updated report will be generated. Currently we are experiencing issues with Google with some traffic data taking a while to import so as long as your weekly data is updated at the same time, you will only see one report.
Hope this helps!
-
Great news, thanks for your help David. Look forward to your response.
-
I found that one and a few others were definitely sent twice from our system. I will have our engineers take a look and will let you know what I find out. I should have a response within 24 hours!
-
The most recent duplicate report I have been sent was earlier today was from campaign Carrylift Group and the subject of the email was: Your weekly custom report for Carrylift Group is ready!
I received one of the reports at 3:44am and the other (exact same report) at 9:49am GMT.
-
I will just need an example of the last campaign that send two emails and what was the subject of the email?
-
Hi David
It's all active campaigns listed under this account (bricktech). Can you grab the list using the account name, or do need me to list them all?
Thanks
-
What is the campaign name(s) that are sending two reports?
-
I still want the weekly reports, but only want one of them.
At the minute I'm receiving the same report twice for one campaign.
I've only got one custom report set up that is set to automatically send me crawl/rankings once a week, but each week I'm receiving the same report twice and can't see why.
-
Hello!
If you have custom reports configured and no longer need the weekly updates for the standard crawl/ranking updates you can disable notifications within the campaign settings in the email notification tab.
Here is a screenshot: http://static.seomoz.org/uploads/email-notifications.jpg
Hope this helps!
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Keyword Ranking Report shows 3 duplicates for each keyword
I have a question about tracked keyword reports. When I extract my data for November for one of my campaigns, there seems to be 3 duplicates of each keyword in the report, each showing different ranking and rank change data. Can you confirm why this happens and how I can tell which the most recent data is? Thanks
Product Support | | John-Clark0 -
What is the difference between the "Crawl Issues" report and the "Crawl Test" report?
I've downloaded the CSV of the Crawl Diagnositcs report (which downloads as the "Crawl Issues" report) and the CSV from the Crawl Test Report, and pulled out the pages for a specific subdomain. The Crawl Test report gave me about 150 pages, where the Crawl Issues report gave 500 pages. Why would there be that difference in results? I've checked for duplicate URLs and there are none within the Crawl Issues report.
Product Support | | SBowen-Jive0 -
Why is Report Email not White labeled
I'm at a loss here as I've just discovered (after running my new account for about a month) that the white label of reporting is incomplete and you didn't even warn me. I just saw an email delivered from the custom report section. I went through and set it up including custom logo so everything would be white labeled and even checked everywhere else in the preview to ensure that nothing about Moz showed up. This I was greeted this morning with a bunch of reports for multiple campaigns going to multiple clients and in all cases the email was branded as Moz. It's from a Moz email, has a Moz header and footer, and even has links for managing moz email preferences as well as Moz's privacy policy. I'd love to know who thought this was white label? Seriously, this is absurdly ridiculous. Is there a fix? Micha
Product Support | | Multiverse-Media-Group2 -
Why can't the dates be changed in automatic reports?
I want to be able to change the publish date of automatic reports in my campaigns. One such campaign, which is a client campaign, it's set to run on the 8th after I selected "monthly". However, this doesn't work for me as this client want's to meet each month on between the 2nd and 5th of each month and I have to have this report data. So, I need to run this report on the first. Not the 2nd, not every 4 weeks... on the first. It seems like you guys have a fundamental flaw in the design of this tool, as great as it is. You've set the projects to auto run each month from the date it was added (at least from what I can tell). Provided that's true, then this would explain why the monthly reports won't work on my schedule because their on a weekly schedule instead. We, as clients, should be given the option to schedule when our scanning runs, when our reports get generated, etc. Every company runs their SEO and marketing differently, but the away you've set this up with the lack of options for us, forces us to work around your tools scheduling and not the other way around. Also, out of all of the SEO tools I've tried (quite a few), none have had this limitation. This should be addressed immediately. Thanks, Micha
Product Support | | Multiverse-Media-Group1 -
How to forward a report, email
I am trying to send the full report on my site, www.torontopainters.org for them to examine it but apparently I forwarded the email but it was not useful it was just the first page or something. Thanks Vic
Product Support | | oakvillePainters0 -
Where are my October Monthly Reports?
My custom monthly reports have not been generated for any of our clients for the month of October. The report lists 10/1/2013 as the last report and says that the next report will be available on 12/3/2013. Obviously, there is a glitch that has caused October to be skipped. How can I fix this in order to get my monthly reports to my clients ASAP?
Product Support | | accpar0 -
Moz Email Subscriptions
Hi Mozzers! We recently had someone leave our company who managed a lot of the Moz stuff we were doing and I have now taken over their role. I have been forwarded their emails and they keep receiving information from Moz such as the "Monthly Moz" and "Upcoming Mozinars", which is great, except I want those emails to now be sent directly to me. I cannot for the life of me figure out how to subscribe to these emails through our Moz profile - please help! Thanks! Sam
Product Support | | BlueLinkERP0