Best E-Mail Service For Customer Reviews
-
Hello Moz Community,
I manage an online wallpaper store. The site is totalwallovering.com We already have a 5 star review form in place on all product pages with rich snippets.
I want to set up my own system for e-mailing customers two weeks after they purchase wallpaper from us, in effect asking them leave us a review of the product. Most people are generally willing to do so if they get a reminder. So far in the past 6 months since we have added the review form we have gotten eight reviews.
I got a call from Trustpilot last week and I really liked their system ALOT but I am unwilling to pay $600/month. I would rather have all of my reviews on my own website.
I literally have thousands of past customers and would like to bulk upload them into the system so that I can generate hundreds of reviews quickly but if that is not possible I can just start with the customers I get today.
I am open to any suggestions. Thanks
-
i ran into the same problem
i now use shopperapproved and they're quite cheap (http://www.shopperapproved.com/pricing.php)
you can email customers a link, put javascript code on your thank you page so that they get a customer survey and then they get emailed a request to do a full survey later on
plus you can feed it to google
-
You might find some interesting points in yesterday's Moz Blog post about getting reviews the right way for local businesses. http://moz.com/blog/getting-reviews-the-right-way-for-local-businesses
-
Hi Wesley,
I am using Constant Contact for rating requests. I have had good luck breaking the customer history up into 1 month chunks, and also including the customer's first names in the file of contact info I upload. That way the past customers get a semi-personalized email that starts like this...
Hello Mike,
Please tell us how happy you are with the tools you purchased back in July 2013.........
My guess is that I will reach some point as I go farther into the past where the number of good reviews I get becomes minimal, and then we will stop at that point.
We do use Shopper Approved to collect and publish the ratings. I know there are divided opinions over if it is better to collect them on your own site or use a service. I like using a service because: 1) it is easy, and 2) I get Stars to show in my PPC ads.
-
Hi Wesley,
you can check www.testfreaksdata.com , they are providing reviews service for ecommerce sites what you need. Their service is quite good and much cheaper option if you compare with Trustpilot.
Thanks,
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Schema Code Not Working – Used Business Review Bundle Plugin
Debt Collectors – Debt Collection Agency Melbourne Hi Moz Community One of our client website JMA Credit (https://www.jmacreditcontrol.com.au/ ) We have installed Business Review Bundle Wordpress plugin to display our Google Reviews on our website. https://richplugins.com/business-reviews-bundle-wordpress-plugin Enabled Rich snippet option – to display aggregate rating Schema code available on the source Also, tested on structured data testing tool – it shows everything is fine https://search.google.com/structured-data/testing-tool#url=https%3A%2F%2Fwww.jmacreditcontrol.com.au But, Aggregate rating (star) not displayed on the SERP Page Waiting for valuable response to get this issue fixed
Reviews and Ratings | | Bhisshaun0 -
Any experiences with Reviews.io?
Hello, We have used Trustpilot.com for a few years in the past. Service was reasonable and they did what they were supposed to do. However, due to their price and requirement for a full-year payment upfront we stopped using their review collection service. Is someone using Reviews.io? They are included in Google Review Partners, which seems to be very encouraging:
Reviews and Ratings | | the-global-communicator
https://support.google.com/adwords/answer/2375474?hl=en Also, they have a decent price for their intermediary package (about $ 89/month) and don't require a yearly contract like Trustpilot and some others. Any experiences you could share about Reviews.io will be appreciated. Luciano, The Translation Company Group0 -
Does embedding Yelp reviews hurt SEO?
Yelp has embed code for reviews now - does it count as duplicate content? Will this hurt or help my SEO?
Reviews and Ratings | | LindaWolfe0 -
Rich snippet not enabled, on aggregated review pages
We have a website where you can book on restaurants, and afterwards you can review the restaurant you visited. So we have this page: https://www.r2n.dk/restauranter/restaurant-bonjour-vietnam (We have one for each restaurant). English version https://www.r2n.dk/en/restauranter/restaurant-bonjour-vietnam The page is marked up in microData, and when I test the site in google structured data it shows no errors https://search.google.com/structured-data/testing-tool#url=https%3A%2F%2Fwww.r2n.dk%2Frestauranter%2Frestaurant-bonjour-vietnam . But the page does not show up on google with a rich snippet (The review stars). I am thinking it might be one of the following things. Either it is because there is multiple "Restaurants" on the page, where the others appear in recommended restaurants, where we also marked them up as much as possible. Or else it could be because the reviews are hidden behind the "Anmeldelser"(Reviews) button, where they are retrieved via a ajax request, but if this was the case I don't get why this other site where the reviews does not appear is working fine: https://www.just-eat.dk/restaurants-bonjourvietnam Also it is a week since we finaly correctly implemented the structured data on the page, so I don't know if I should wait a longer time(Though the page has been cached by google multiple times since we updated the code)
Reviews and Ratings | | Christian_T0 -
Adding Google Reviews to Testimonials Page
Can anyone verify if it is allowable to add Google reviews to your testimonials page? I know you can't use schema on these reviews. If it is allowable, should these be images so that they don't get indexed and flag duplicate content? Thank you in advance for your help. Rita
Reviews and Ratings | | AAEPA20110 -
Fixing Google Review (it's technical, not about an unhappy client)
We have six 5 star reviews for our Tampa office...but for some reason, our rating is a 4.8. Why is that? And, more importantly, how do I get it fixed? https://www.google.com/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=kemp+ruge+green+tampa+twiggs&lrd=0x88c2c48aec26ee65:0xaa2e3a3569ca3602,1 Thanks, Ruben
Reviews and Ratings | | KempRugeLawGroup0 -
Customer Testimonial Question
Hi All, Over time we have provided our services to many clients big and small.
Reviews and Ratings | | Mark_Ch
As part of my new website I'm looking to create a simple icon thumbnail slide show on the home page. The slide show will show new customers a icon image of the companies we have helped. My Question
Naturally, we have a full email audit of communication and works being completed for each client. Can I simply place the client icon my slide show without their permission? Regards Mark0 -
Google reviews only show up in local results, right?
Two quick questions: 1. google reviews only show up in local results right? 2. If you're 100% e-commerce business with no office location, can you even get a google review? Thanks, Ruben
Reviews and Ratings | | KempRugeLawGroup0