Google Analytics Linking

[Swope_Rodante]

Hi,

When I created my campaign, I accidentally sync'd it to the wrong Google Analytics profile. I tried to disconnect and reconnect with the correct one, but now it displays the wrong profile's figures while still saying it's sync'd to the correct profile.How can I fix this?

Any help is appreciated,
Dustin Swope

[ChiarynMiranda]

Hey Dustin,

I would love to look into this further for you, but I would need to know which campaign you are referring to in order to investigate the issue. If you prefer to keep your campaign details private, please email them to [email protected].

Chiaryn

[David-Kley]

Have you tried editing the campaign settings? Once you click on the campaign in question, in the top right there should be a button that says "campaign settings". Click that, and the second editable option on the page will be the Google analytics settings. Have you tried clicking the pencil, and trying a different setting?

Worse case scenerio, just start a new campaign. Sounds like this is one that you just set up, so you shouldn't lose any data.

[randfish]

Hi Dustin - so sorry about that. You can also email our help team and they may be able to check into what's preventing the Google Analytics connection from fully disconnecting. You can reach them at [email protected].

[bendyman]

Hi Dustin,

I too had this problem once, and I couldn't work out how to solve it - in the end I deleted the campaign (it had only been running for a day) and set it up again from fresh. This time I used the correct Google Analytics profile and it worked as it should. I'm sure there is probably another way to fix it, but I had nothing to lose from starting the campaign again - I'll be interested to read  what other answers you get, so I can learn the 'proper' way to fix this.

Ben