Moz Local not updating after G+ and FB are updated
-
Per the FAQ, we updated the client G+ and Facebook address information, but Moz Local still lists the incorrect address information. Any ideas on a time frame when the MOZ listing will update? FAQ's state an hour, but that is not happening in this case.
-
Thanks! We ended up having to get Google involved to manually validate the listings.
-
Hi There!
I'm sorry to hear you're running into a hitch with this. At this point, I would definitely recommend starting a ticket with our Help Team. In your ticket, it will be helpful if you can provide:
-
The email address associate with your Moz Local account
-
The name, address, phone number and website of the business in question
-
Links to your live Google+ Local and/or Facebook Place pages
-
A summary of the issue you are experiencing.
Our whole Help Team is here to support you. You can start your ticket by going here and clicking on the blue 'Local' link from the box of options: https://mza.seotoolninja.com/help/contact
Hope to see your ticket come through so that our team can get this resolved for you:)
-
-
I keep following that process and still get the following error: For security, we require your location to exactly match a verified listing on Google or Facebook. To proceed, please update the listings in your CSV or select a verified match for each listing below.
Both Facebook and G+ have the correct physical address on my admin view of G+ (which shows verified) and Facebook, so I am uncertain why this keeps happening.
-
Good Morning!
Thanks so much for asking about this:) Any time you need to edit your name, address, phone number or website in Moz Local, there is a set of specific steps that need to be taken in a specific order to push your changes through. Let me share these steps with you here:
First, edit the desired data on your Google+ Local or Facebook Place Page
About an hour later, please log into your Moz Local account click the little cloud icon on the page to download the .CSV file our system has auto-generated for your business.
Edit the desired field in the .CSV, making sure that you hand-type in whatever edit you need to make. We recommend using either a recent version of Excel or Google’s free Google Sheets to edit your .CSV. If you have multiple businesses in the .CSV, you can delete the other rows so that we are only editing the business of your choice.
Save the .CSV and then return to the Moz Local dashboard and upload the .CSV via the big yellow button.
We will then re-validate the listing against Google or Facebook and you should see your edit succeed.
I sincerely hope these steps will be helpful! Please let me know if you have any further questions!
If you run into any trouble and need to have a Help Team member take a one-on-one look at your account, please do contact us through the Help Hub:)
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Unsolved SEO Tracking Tools Local Search Results (Affordable!)
Are there any tools that would help our agency track hundreds of websites against specific local search terms affordably.
Moz Local | | woshea0 -
Local Keyword Search Volume
Is it possible to figure out the specific search volume of a keyword in a particular state ?
Moz Local | | Colemckeon2 -
Moz Local Now Available For Canada?
I'm in Canada and it's been a while since I checked but I just went on the Moz Local page and saw the CDN flag. Does that mean the service is now available for Canada?
Moz Local | | waynekolenchuk1 -
How can I share my Business Listing on Moz Local?
I have 5 Published Listings and I wanna share it with one person. Can someone help me please?
Moz Local | | 2308930 -
Moz Local Duplicating Street Address
Hi, Whenever I done a lookup for a client we were hoping to get on Moz Local, the listing that appeared has a repeating street address. For Example 123 Some Street, 123 Some Street, Some City, Some ZIP Code I have checked Google Plus / Google My Business and no such repetition is there. If anyone has any input on the matter it would be greatly appreciated.
Moz Local | | WSIDW0 -
Why is Moz local showing my google plus page as incomplete when it is 100% complete
Hi all, New to using Moz Local and so far I like it - but some information is a bit confusing. Specifically the "Incomplete" listings. When I click on it - it shows my Google Plus page (which is verified) as being incomplete. The reason provided is that Moz Local thinks I need to add 3 more categories, when in fact there are no more categories available on Google Plus. Any idea why? Thanks in advance.
Moz Local | | Muskrat371 -
Should I leave the updating to Moz Local (App) or do it myself?
Hello. I am using the Moz Local service to submit my site to directories. There seems to be a bit of conflicting information/Instructions. Do I just sit back and let Moz continue with providing updates to the sites, or do I have to manually go in to each of the partner sites to make sure that they are all updated correctly? I seem to remember reading one instruction telling me to let Moz do it, and another saying that I should be doing it. There are missing categories on some of the sites, which I am being told to make sure are correct, whilst the Moz Local site is saying 'Update in progress'. I am a bit confused :0)
Moz Local | | Nanuq0 -
Moz Local free with subscription?
I am part of an agency managing multiple clients through a Moz Pro Medium subscription. I am interested in using Moz Local for some of my clients, and I was under the understanding that with a subscription Moz Local could be used for free. Can someone please let me know if this is correct and if so how to take advantage of it?
Moz Local | | SmartAcre1