Problems adding mention queries to my campaigns in MA !! ??
-
Hi
I've tried adding new mentions for a couple of different campaigns recently, once today and once yesterday.
I'm entering the query name and search query but the 'preview this query' button stays 'dull' and cant cant be clicked so i cant preview the query to then add the query/mention.
Is there a bug with this feature at the moment ? anyone else having probs or adding mentions ok ?
if someone from moz could confirm asap much appreciated ?
All Best
Dan
-
Hi Erin
ok ill email my account, the 2x projects it applies too but cant send any other info because not relevant, all it is is the button is not highlighting so i cant press it!
Thanks
Dan
-
Hi Dan,
Thanks for reaching out! My name is Erin, and I'm on the Help Team here at Moz. As far as I know there's nothing wrong with the mentions feature, but we need more information to be able to look into this for you.
If you feel like you've found a bug, the best thing to do is to email us directly at [email protected]. Q&A is a great place to ask the community for SEO advice, or to ask about functionalities of the tool. But if you feel like you've found a bug, the best thing to do is email us so we can troubleshoot and investigate. In order to really dig in to issues like this, we need the following information:
- The affected campaign
- The specific issue your seeing (in this case we'd need to know the query you're trying to add so we can test it out)
- Screenshots of the error message you're seeing.
I hope this helps, and we look forward to seeing your email!
Cheers,
Erin
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Duplicate page content on Moz PRO - http://www and http:// problem
Hi Moz community, My Moz Pro writes 555 duplicate content errors, when i click on the page address to check witch page duplicate, it gives me the same page address without WWW. http://www.domain.com/page Duplicated: http://domain.com/page The first thing i checked is my .Htaccess file.. , I found out i have a www redirection that redirect everyone without the "www" to the full domain with the "www" - and it works perfectly on the browser. The code that redirect: RewriteCond %{HTTP_HOST} !^www.
Product Support | | DigitalST
RewriteRule ^(.*)$ http://www.%{HTTP_HOST}/$1 [R=301,L] I'm trying to figure out why Moz Pro gives me these errors, Thanks in advanced 🙂0 -
Is there a way to alphabetize the "Manage your Campaigns" screen?
We just went up to 100 campaigns and can't seem to find a way to alphabetize our list of campaigns. Anybody have a fix for sorting those alphabetically?
Product Support | | BKraff0 -
How to cancel a campaign
I would like to cancel a campaign of a client I am no longer working with. How do I cancel it?
Product Support | | FreshCatch0 -
My campaigns are all missing and can't access archives
"Oops! Try refreshing the page, if that doesn't work, please click here to contact our help team." Yu0PY7g
Product Support | | matthewjharris0 -
Cannot create campaign because Moz doesn't recognize my URL
I have a new url, and I'm trying to create a new campaign for it. But in first step when i enter the domain, an error message pops up saying the url is invalid. could you help?
Product Support | | ALLee0 -
Trial ended, card charged, but campaign data is gone!
I activated a free trial of Moz about a month ago. On the 17th, it tried to charge my credit card and failed. It tried again on the 19th and succeeded. My account is now active and at the subscriber level. However, my campaign data is gone! I re-activated the campaign in Pro as instructed, but the data is from back in March. There should be data from the past month. I tried to re-activate the campaign in the new Analytics, but it won't do anything. I press the Activate button, and nothing happens. I was hoping to use Moz and get some work done today, but now I am unable to. I was under the impression that, once payment went through, I would be able to access all of my current Campaign data. Instead, the data I'm seeing is only available through Pro, not the new Analytics. Also, the data is from back in March, not recent data. How can I regain access to my recent Analytics Crawl and other data?
Product Support | | kenliftchair0 -
I can't activate a campaign...
I have about 12 campaigns in my account. One of them has disappeared. If I deactivate every campaign I have, the dashboard still says that I have one campaign active. Yes, I know which campaign is active-- it's the missing one. The only evidence I have that the missing campaign is still "there" is the one active campaign that remains open, but not displayed anywhere. Yes, I am absolutely sure I didn't delete it. But that's only my first problem. So now that all of my campaigns are visually archived, I can go in and activate them one at a time, and that works. Except for one campaign. I have one campaign that simply will not allow me to activate. It does not give me an error message when I click activate. I just get the jquery "waiting" animation and then...nothing. This is kind of urgent and I emailed moz during normal business hours with no response yet.
Product Support | | MikeGeorge0 -
Add more campaigns
I need to add more campaigns to my account and don't see any place to do this. I can't even find a phone number or email address to ask for this information. Please help [email protected]
Product Support | | Admin50