One of my campaigns is missing. Can it be recovered? Where did it go and why?
-
The missing campaign is Solaris (SolarisVail.com). It was the first campaign created in my Moz account. For some reason, it's not appearing in my campaign list. I really don't want that campaign to simply be gone.
-
Anytime Theron!
Cheers
-
Awesome. Not sure how I missed the communications. Thanks for the response.
-
Hi Theron
We do have a grace period of 15 days before an account is canceled. We recently made changes to keep collection of campaigns for billing issues but this was after the billing cycle you are on so the campaign was archived after the initial attempt. We do and have sent emails about archiving of the data when an account is suspended. This is a process I am personally working on improving with our product and billing department. If you happen to run into a similar issue again, please let me know asap at [email protected] as the campaigns should no longer be archived.
-
So, my credit card changes and you bump me with no grace period? I get the concept, but that sounds like a good policy to review. With all the fraud going on, my cards get replaced every couple months it seems. Also, only one of my campaigns was archived. Seems arbitrary and broken.
- Would be great to have a grace period to update card info (pretty standard practice). 2) Would be awesome to be notified that campaigns are not receiving data because they were moved to the archive folder.
All is well now, but I do have missing data. Not mission critical, but something I have to explain to clients that find this stuff arcane enough.
-
Hi Theron
Sorry to hear about your campaign. It appears it was archived as a result of a billing issue which automatically archives campaigns until billing information is updated.
-
I did find it in the archived campaigns bucket though. Lost data since 2/17. How would it have gotten archived? I certainly did not do it - at least on purpose.
-
No. I didn't do anything. It just was not there when I logged in. Did you have any sort of data failure/restore on your side? I don't know why an account would just disappear.
-
Hi,
Did you archive it? If you did
then you should be able to retrieve it.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Website can't be crawled
Hi there, One of our website can't be crawled. We did get the error emails from you (Moz) but we can't find the solution. Can you please help me? Thanks, Tamara
Product Support | | Yenlo0 -
Merging two Sites into One - how is Final Domain Authority Calculated?
Hi, If we merge two sites say, one with DA 35 and another 20 what will be resulting DA of the merged site? Secondly, will the result vary based on which Domain is kept and which one is 301ed? ps :- all content is transferred from one to another using 301. Regards,
Product Support | | Praveenshah10 -
How can I get more than 300 keyword queries per month?
Hi, Currently using Moz Pro Standard, which limits me to 300 keywords queries per month. I'd like to run more queries than this, but don't see any option to add more. Do I need to upgrade to the Medium tier? Just to clarify, I'm _not _referring to tracked keyword rankings -- just queries run through the keyword explorer tool. Thanks!
Product Support | | TA_Marketing0 -
Twitter data in campaigns
Hi I had to reset my Twitter account in campaigns yesterday and theres now no data in them, i take it then that we must allow few days for data to propagate into our campaigns when we reset, or is there possibly and error ? (has been about 24 hours since i reset) All Best Dan
Product Support | | Dan-Lawrence0 -
The websites I add to my Moz Analytics account do not appear in the old "Pro" account. What is going on here?
The websites I add to my Moz Analytics account do not appear in the old "Pro" account. What is going on here?
Product Support | | GameDay1 -
Invisible Campaign?
I was trying to create some campaigns, and I ran into an issue where, in the creation page, the browser stopped responding and I had to close and re-open. When I reopened, it was counting my campaigns like the one I was working on had been created, but it's not in my campaign list at all, meaning I can't see it to delete it. I only have 25 campaign slots, and I really need to free up that slot that's currently glitched. Is there any way to fix this? Thanks!
Product Support | | InternetLava140 -
Can I still view archived campaigns if the subscrition is downgraded to the free version?
We have made a company decision to use another tool for the purpose of rank tracking and want to downgrade our Moz subscription to improve our bottom line. The current debate is whether the archived information has enough value to justify keeping a subscription. I am desperately hoping to circumvent this foolish, time consuming debate by being able to view archived campaign data from the free subscription, is this possible? Thanks in advance.
Product Support | | MAG-Superstore0 -
Are the on page report cards graded according to the keywords associated with your campaign only?
One of the key phrases I have associated with my campaign is Las Vegas wedding venues. I have an on-page report card grade D for a page I am optimizing for the long tail key phrase outdoor wedding venues in Las Vegas. Some of the issues I am being asked to fix are:
Product Support | | leslieevarts
1. Broad Keyword Usage in Page Title: Employ the keyword in the page title, preferably as the first words in the element.
2. Keyword Usage in URL
3. Appropriate Keyword Usage in H1 Tag Should I disregard these fixes because Moz.com is running these report as if I am optimizing for Las Vegas wedding venues as oppose to outdoor wedding venues in Las Vegas? All help is appreciated!! Thank you so much 😃0