Call Tracking, DNI Script & Local SEO
-
Hi Moz!
I've been reading about this a lot more lately - and it doesn't seem like there's exactly a method that Google (or other search engines) would consider to be "best practices". The closest I've come to getting some clarity are these Blumenthals articles - http://blumenthals.com/blog/2013/05/14/a-guide-to-call-tracking-and-local/ & the follow-up piece from CallRail - http://blumenthals.com/blog/2014/11/25/guide-to-using-call-tracking-for-local-search/.
Assuming a similar goal of using an existing phone number with a solid foundation in the local search ecosystem, and to create the ability to track how many calls are coming organically (not PPC or other paid platform) to the business directly from the website for an average SMB. For now, let's also assume we're also not interested in screening the calls, or evaluating customer interaction with the staff - I would love to hear from anyone who has implemented the DNI call tracking info for a website. Were there negative effects on Local SEO? Did the value of the information (# of calls/month) outweigh any local search conflicts?
If I was deploying this today, it seems like the blueprint for including DNI script, while mitigating risk for losing local search visibility might go something like this:
- Hire reputable call-tracking service, ensure DNI will match geographic area-code & be "clean" numbers
- Insert DNI script on key pages on site
- Maintain original phone number (non-DNI) on footer, within Schema & on Contact page of the site
- ??
- Profit
Ok, those last 2 bullet points aren't as important, but I would be curious where other marketers land on this issue, as I think there's not a general consensus at this point. Thanks everyone!
-
Hey Charlie - I realize this is a slightly old question post, but I am just now starting to dig into the details on this for my clients. One thing many of these articles that offer a 'solution' is failing to address is what number to actually put on your local search listing.
I understand DNI and as long as your website has your 'regular' static local number on the homepage, and you use the static number in all of your local SEO efforts - You should not see any penalties. I have many clients that use DNI and do not have an issue, plus I have read that Google can even read the javascript and see the number the DNI is replacing. The DNI is only useful if someone actually clicks past the initial search result to call - So basically, you may still only be getting partial data if someone does not click to your site but just rather calls the number in search results.
What my clients are now asking for, and I am pushing back on , is whether we can use separate call tracking numbers on separate Local SEO mediums. Here is an example -
Google: 800-555-1234
Facebook: 800-555-1235
Bing Places: 800-555-1236
This would still keep the static/owned number on the site - but show us who is calling from where. This would give good data in call tracking reports but from what I know and have researched, kills local SEO success due to NAP inconsistency.
-
Hi Charlie,
Mediahawk has written quite a good guide on local SEO and call tracking https://www.mediahawk.co.uk/blog/call-tracking-improves-local-seo/
The article says "You can use DNI numbers to control what number is displayed to a website visitor based on a countless range of conditions. This means the numbers for your social networks can display to those referred from social media rather than applying social media dedicated call tracking numbers to your updates".
I would suggest applying DNI to key web pages on a website for improved tracking.
Hope this helps. Let me know if you have anymore questions.
Zoe-Lee (user of call tracking)
-
Hi Charlie,
I'm sorry you haven't yet received any feedback yet on this question. Mike Blumenthal's writing on this topic (which you've already read) is as much as I personally know about on this, having never personally implemented a call tracking strategy for a local business. I'm hoping someone in our community will still reach out to you on this, but it may be that having read what you've read, you know as much as most folks on this topic. It may be you'll need to experiment to learn more.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
What Is The Best Strategy For Writing Image Alt Text For SEO?
Curious on this topic, as websites that are image heavy, but have little written content can have depend on alt text for "readable content". I am aware the "best practice" is to write it as if you were describing the image to a blind person, but are there any SEO strategies that people have seen good results with? Some examples I've heard are: "unique keyword phrase" "unique keyword phrase + brand name" "Unique Keyword Phrase + LSI Keyword" Interested to hear feedback from the Moz Community! And thanks in advance for sharing your insight.
Local Website Optimization | | LureCreative0 -
What is the SEO effect of schema subtype deprecation? Do I really have to update the subtype if there isn't a suitable alternative?
Could someone please elaborate on the SEO effect of schema subtype deprecation? Does it even matter? The Local business properties section of developers.google.com says to: Define each local business location as a LocalBusiness type. Use the most specific LocalBusiness sub-type possible; for example, Restaurant, DaySpa, HealthClub, and so on. Unfortunately, the ProfessionalService page of schema.org states that ProfessionalService has been deprecated and many of my clients don't fit anywhere else (or if they do it's not a LocalBusiness subtype). I find it inconvenient to have to modify my different clients' JSON-LD from LocalBusiness to ProfessionalService back to LocalBusiness. I'm not saying this happens every day but how does one keep up with it all? I'm really trying to take advantage of the numerous types, attributes, etc., in structured data but I feel the more I implement, the harder it will be to update later (true of many things, of course). I do feel this is important and that a better workflow could be the answer. If you have something that works for you, please let us know. If you think it's not important tell us why not? (Why Google is wrong) I understand there is always a better use of our time, but I'd like to limit the discussion to solving this Google/Schema.org deprecation issue specifically.
Local Website Optimization | | bulletproofsearch0 -
Using geolocation for dynamic content - what's the best practice for SEO?
Hello We sell a product globally but I want to use different keywords to describe the product based on location. For this example let’s say in USA the product is a "bathrobe" and in Canada it’s a "housecoat" (same product, just different name). What this means… I want to show "bathrobe" content in USA (lots of global searches) and "housecoat" in Canada (less searches). I know I can show the content using a geolocation plugin (also found a caching plugin which will get around the issue of people seeing cached versions), using JavaScript or html5. I want a solution which enables someone in Canada searching for "bathrobe" to be able to find our site through Google search though too. I want to rank for "bathrobe" in BOTH USA and Canada. I have read articles which say Google can read the dynamic content in JavaScript, as well as the geolocation plugin. However the plugins suggest Google crawls the content based on location too. I don’t know about JavaScript. Another option is having two separate pages (one for “bathrobe” and one for “housecoat”) and using geolocation for the main menu (if they find the other page i.e. bathrobe page through a Canadian search, they will still see it though). This may have an SEO impact splitting the traffic though. Any suggestions or recommendations on what to do?? What do other websites do? I’m a bit stuck. Thank you so much! Laura Ps. I don’t think we have enough traffic to add subdomains or subdirectories.
Local Website Optimization | | LauraFalls0 -
Does multiple sites that relate to one company hurt seo
I know this has been asked and answered but my situation is a little different. I am a local electrical contractor. I specialize in a service and not a product. Competition is high in the local market due to the other electrical contractors that have well seasoned sites with very good DA/PA. Although new to the web I am not new to the trade. Throughout years almost back to the AOL dialup days I have been collecting domain names for this particular purpose. Now I want to put them to good use. Being an electrical contractor, there are many different facets of work and services we provide. My primary site is empireelec.com A second site I threw online overnight with minimal content is jacksonvillelightingrepair.com. Although it is a fresh site, there is minimal content and I have put almost zero effort in to it. It appears to be ranking for keywords a lot quicker. That leads me to believe I should utilize my other domain jacksonvillefloridaelectrician.com and target just the keyword Jacksonville Florida Electrician. It leads me to believe I should use jacksonvillebeachelectrician.com for targeting electricians in jacksonville beach. And again with jacksonvilleelectricianservice.com I can provide a unique phone number for each site. Am I going about this all wrong? Everything I read says no,no,no but I feel my situation is a little more unique.
Local Website Optimization | | empireelec1 -
How can my categories rank for my different branches? Tidied site up but now local rankings are worse
Dear Mozzers , I am wondering if someone could please help with some advice and assistance on the following for our Tool hire site: Basically I like to know how we can rank for our categories for our different branch locations ?. We have a branch finder page and separate branch pages but I do not know if I should have an internal link from all our branch pages to all my different categories or not or is google clever enough to know that I have x locations and x categories and I should rank all the categories in all the locations. I think my site structure is fairly straightforward and on the face of it similar to what others do who have multiple branches . For example I enclose a link to 2 of our categories - carpet cleaner hire category and a floor sander hire category carpet cleaner category - http://goo.gl/cMyS4i floor sander category - http://goo.gl/4ipUyA Heres a link to our Branch Finder - http://goo.gl/UyTQdK Heres a link to one of our Branches for example - Bristol Branch - http://goo.gl/9TXHTK And heres our link to our google plus Bristol page - google plus bristol branch page - https://goo.gl/h0IwAK . We have link from our bristol page going to the bristol google plus page and visa versa. Currently within our internal linking structure there is No direct link on the branch pages to the categories ?. Is this something we need to do or not necessary ?. - If we do it , then it may mess up or confuse the page as I someone need to get all the category links on the branch pages ? We have lots of good unique content , lots of citations for our branches and categories etc but we just don't seem to rank at all well for any of our categories in local search. For example if somene was to search for - Carpet cleaner hire "City Name " or Floor sander hire "City Name" (City name being where our branches are). We dont rank very well for most of our cities. Even without putting the city name in we dont rank to well in local search. We used to have individual pages for our categories in each of the cities we have branches with unique content on all and these did rank quite well in a few cities but never top 3 in most and we got rid of these last month (start of Oct) as I was told that google may see this as quite spammy or doorway pages if I have a carpet cleaner hire Bristol page or a floor sander hire Bristol page etc ?.. All my location landing pages now just 301 back to the appropriate category. I am wondering if getting rid of these landing pages was a good idea as by tidying things up , I've seemed to have lost my local rankings for my cities. Can someone please advise if what I did was right and what else I should look at doing ?> Could it be an internal linking issue I need to sort ? Any assistance much appreciated.
Local Website Optimization | | PeteC12
thanks
Pete0 -
SEO Client not rankings in Google
Hello, I have a client that has continued to be problematic for my team and I. They have fair to middling rankings in Yahoo and Bing, but none in Google. I realize that they are three separate search engines each with their own criteria, but this client is the only one experiencing this problem. There is no significant duplicate content that can find, same with restrictions in the robots.txt file. These seems to be no reason why all my tools say that this client has no presence at all in google, especially when the client gains most of their traffic through Google. Can anyone assist me in finding out what is going wrong? Client website for reference: http://www.volvethosp.com/ Best, BeyondIndigo
Local Website Optimization | | BeyondIndigo0 -
Map Files for Branches and SEO
Dear All, We have an xml and image site map but we currently don't have a separate GEO Site Map / map files for our branches. I am wondering if such a thing exists and if so , if this something that we should be doing to help our branches rank locally on google maps etc. We have google local listings for our branches and we already do schema.org for our branches. Any thoughts on this would be appreciated. thanks Peter
Local Website Optimization | | PeteC120 -
Local franchise seo strategy. what could be the best practice?
Hello what Could be the best practice of seo and website optimization for a franchise company. Business model: Lets say, a company(company.com) situated in a country having stores in different cities (more than 2 stores in some), provides n number of services depending on store's location. Physical addresses for some stores are available and new stores shall be launched in future. But, the seo and website pages are needed for those locations at the moment as well. If I choose a sub folder, to give each store a URL. This is how it should look like Country level pages company.com, company.com/service1/ _ _ _ company.com/serviceN/ City level pages company.com/city1/, company.com/city1/location1/ , company.com/city1/location2/, company.com/city2/ , company.com/city3/ Q1) In case I make each service page specific to a store location for eg. company.com/city1/service1/, it will create duplicate content issue because content of company.com/city1/service1/ and company.com/service1/ shall be 60% same, except for **meta title,description and contact detail in footer. ** So, the question arises that shall i give canonical to country level main services page i.e company.com/city1/service1/ canonical to company.com/service1/ as it is very hard to make unique content for same services page. Q2) Or Do I need to rework on my complete website design and seo strategy?
Local Website Optimization | | Technians1