Why is Moz local showing my google plus page as incomplete when it is 100% complete

[Muskrat37]

Hi all,

New to using Moz Local and so far I like it - but some information is a bit confusing.  Specifically the "Incomplete" listings.  When I click on it - it shows my Google Plus page (which is verified) as being incomplete.  The reason provided is that Moz Local thinks I need to add 3 more categories, when in fact there are no more categories available on Google Plus.

Any idea why?

Thanks in advance.

[Moz.HelpTeam]

Hi Chad,

Glad that helped. Regarding time frames, we are unable to provide an accurate estimate on these, as it's a combo of when you added categories + when Google process that and pushes it out so we can see it + when our system updates. Wish I could offer a good estimate, but as we don't have control over all the steps, we can't predict. So sorry about that.

P.S. This is Miriam responding, in Mozzer Alliance at the moment.

[Muskrat37]

Gotcha.

Now it makes sense!  It was telling me that I needed to add 3 more categories but I already have 5 categories listed on the Google Plus page.

Now I get that the info just hasn't been pulled into Moz Local yet.  Thanks for the quick response.  Out of curiosity, how long does it take for the info to get pulled in from Google?

Chad

[MiriamEllis]

Hi Muskrat & Tiffeny,

Thanks for bringing this up. Our category recommendations should be taken as a general guide, particularly in regards to Google. Google's guidelines specifically state that they want you to use the fewest possible categories (see: https://support.google.com/business/answer/3038177?hl=en). So, important to remember here that the Moz Local score is not as important as the accuracy and guideline compliance of your actual business listings. Right now, we have a category minimum of just 3 categories set for Google, so if you've added that many, it's just a matter of waiting for Google to push that data out so that our tool can pick it up and reflect it, improving your score.

Hope this helps!

[TiffenyPapuc]

I have this same issue.