Forgot to cancel my trial and got billed
-
I was just billed $99 USD by Moz and I didn't wish the continue the subscription. Is it possible to cancel it and get a refund?
-
Thank you Kristina
I am here to respond any question about my account.
-
Hi Edwin! Kristina again from Moz's Help Team.
As I advised in my previous response to this same question, since this request will include sensitive account information, I've gone ahead and created a separate Help ticket for you and will be interacting with you directly that way.
In the future, feel free to contact our team by emailing [email protected] any time!
-
Hello
I got billed $149 i would like a refund because i forgot to cancel my subscription.Please help me with this.
-
Hi there! Kristina from the Help Team here. This is certainly something our team will be able to assist with, but since this request will include sensitive account information, I've gone ahead and created a separate Help ticket for you and will be interacting with you directly that way.
In the future, feel free to contact our team by emailing [email protected] any time!
Thank you,
Kristina
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Solved Expired Trial, refund requested
Hi Moz team, I forgot to cancel my 30 days trial and I have never used it and I do not intend to use it.
Product Support | | GBY91
I just got an email from your side about charging 179 USD just realized after 20 hours.
I would appreciate if you can refund the money and help me out. Please kindly consider 😞 Thanks a lot for your understanding.0 -
Trying to cancel, getting an error message.
Hi, I tried to cancel my free trial and got an error page saying "that session was not found." I need to cancel before tomorrow when the free trial ends.
Product Support | | Kallijojo0 -
Is it possible to retrive & download previous data after the subscription cancellation?
I do not want to continue the Moz pro services anymore. So if I cancel my Moz subscription now, Is it possible to download previous data?
Product Support | | promodirect2 -
I have subscribed for 30 days free trial. Why money has been deducted from my credit card?
Today I have subscribed for 30 days free trial and some amount has been deducted from my credit card. Please tell me why it has been deducted?
Product Support | | iamSILeadership1 -
What if I don't want to reniew after my 30 free trial?
Dear Sirs, This is Valeria and I d like to ask you the way to not reniew any Moz plan after my 30 days free trial. thanks
Product Support | | Valeriaita0 -
I canceled my free trial. Does Moz charge after expiring date although I canceled the free trial?
I canceled my free trial, will Moz charge after expiring date, unless I canceled?
Product Support | | Samantha-Amarakoon0 -
I have two listings, i sold one business i need to cancel the listing
I have two listings on same account, i need to cancel just one of my listings. how do i do this? it says delete Facebook and google listing but i can't, the new owner has had them transferred to him. Help!?
Product Support | | BigLousBouncies0
