I can't login to the Mozbar in Chrome. Just takes me to the homepage?
-
So, every time I press log in on the Mozbar, it takes me to the Moz home page which I'm already logged in to but there is no change on the status of the Mozbar?
What should I do to remedy this?
Thanks!
-
We've experienced this issue in the past. Uninstalling the toolbar and reinstalling seemed to fix the problem for us. Otherwise, Kristina provided very detailed and helpful instructions that I am sure will help solve your problem!
-
Hi there - Kristina from Moz's Help Team here
Thanks for writing in and sorry to hear about the troubles with your MozBar. We've been seeing reports from other customers with the tool, as well, and have updated our Health Page to reflect the known issues we're seeing with the tool at this time.
There's a couple of steps we've seen work for others that might help you with your issue at this time. Can you please attempt these steps on your side and let us know if you're still seeing issues?
- Un-install your MozBar plugin. I've taken a quick video here for you on how to find the tool in your extension list in Chrome.
- Un-install and re-install Chrome.
- Turn off any additional plugins that could be interfering with MozBar
- Clear all cache and cookie data related to moz.com
- Re-install your MozBar plugin here.
- Sign into your Moz account here and the MozBar.
Clearing your cache and cookies of all Moz related data is a very important step since we've recently required authentication for the toolbar to function properly. If you are still having issues after that it means the problem is coming from our side and we'll have to wait for an update from our MozBar team.
Sending over the below information to [email protected] that we can provide to our developers would be a huge help in their efforts on diagnosing the issue, so if the above steps don't work for you, can you please perform the following steps and send over this screenshot to us?
- Click on this icon in the upper right corner of Chrome - http://www.screencast.com/t/HUj3m4DGuoqK
- Move the cursor over 'More Tools' and then click on 'Developer Tools' -http://www.screencast.com/t/B7SIh7qiPj
- Click into the 'Console' tab - http://www.screencast.com/t/itHrYuuq
- Make sure MozBar is running and then refresh the page if needed.
- Take a screenshot of the results (the entire window is recommended) and send that to us.
- What version of MozBar are you running?
- What is your OS version?
Thank you so much for your help, and for your patience while we work to resolve these issues. I look forward to hearing back from you about the above.
-Kristina
-
-
Hi guys,
Appreciate the help, the problem still persists. It's bizarre. The Mozbar almost isn't recognising the fact I'm logged in.
Again, any help is really appreciate.
-
Hi Ikkie,
The original post says that Markele is already logged in:
"it takes me to the Moz home page which I'm already logged in to "
-
Hi Markerle,
Yes it redirect you to the home page or Moz login page. Just logged in you Moz account through Moz site and then refresh your browsing site. It will update your login with plugin automatically.
Hope it will help
-
Just to add to this, I have downloaded the plugin to see if I could replicate/help on this. It logged me in straight away. However I logged out through the toolbar and it kept me logged in. So I seem to have the complete opposite of your issue.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Moz Pro: Redirect Chain warning given to pages that don't have redirects
When I look up crawl errors for a page, I'm always told the page suffers from redirect chaining. However, when I do a redirect check (in this case, using the Redirect Path Chrome extension), it indicates that my page does not use a redirect. Why would Moz detect redirects, while no other redirect checker resource does? For example, this URL gets Moz's redirect chain warning: https://www.aem.org/news/january-2018/5-reasons-iot-projects-fail/ But there is no redirect associated with this URL.
Moz Bar | | jrichter0 -
How do I disallow crawl on a directory when it's a prefix to my site's URL?
I am trying to disallow our media repository (hosted elsewhere, but appears as a directory on our site) from being crawled by robots but it is not a subdirectory of the site, it's a prefix. So I need to disallow: mediabank.mywebsite.org Not: mysite.org/mediabank What would I need to put in my robots.txt and/or the other host's robots.txt to make this happen? Thanks!
Moz Bar | | Simon-Plan0 -
Am I the only one seeing the Moz's points ranking with mixed rankings?
Hello everyone. It's been several weeks since the problem persists, Here: https://mza.seotoolninja.com/community/users
Moz Bar | | Gaston Riera
There are rankings that are incorrect and some users that have the same ranking than other users. I've attached some pics. GR 25603b49292acd5d68f7dd6a43977f94 6d8fea557f6ed2de23466f6c7df850eb0 -
MozBar 3.1.54 released: Spam Score and Smart Icon
Hey guys! We just launched MozBar version 3.1.54 for Chrome. 2 exciting new features: we now have Spam Score integrated into the MozBar (for Logged In users) the MozBar icon itself will now show DA when the MozBar is off. Click the icon to toggle this state (you can also click again to turn it completely off) We also fixed a few bugs, and removed Google Authorship from the Markup tab. Those of you who already have the MozBar installed, it will automatically update. For those new to the MozBar - you can download it here - https://chrome.google.com/webstore/detail/mozbar/eakacpaijcpapndcfffdgphdiccmpknp?hl=en Also big shout out to all of our MozBar users, we are now at 243k Chrome Installs. A full 110k increase from the version 3 launch in June last year. Thank you all! Love to hear your feedback below! Jon
Moz Bar | | jon.white3 -
Getting 'Sorry, but that URL is inaccessible' error msg when trying to run On-Page Grader
I just signed up for MOZ Pro for the first time today. Tried to run the 'on-page grader' tool on some of my pages but I'm getting a 'Sorry, but that URL is inaccessible' error msg. I have verified against the robot.txt file that the pages are NOT blocking any crawlers. Can anybody help?
Moz Bar | | spinoki0 -
Just Discovered Anchor Text... Should they all be the same?
I am seeing our individual site pages (products and other) www.ultimateglobes.com showing up in "Just Discovered" all with the same "Link Anchor" text of "World Globes on Sale at Ultimate Globes". This is also the text associated with our site meta "itemprop name" tag that shows up on every page. Not sure if this is a common result from "Just Discovered" links or if we are somehow improperly using the meta "itemprop name" tag and therefore every page is passing this same result instead of passing on the appropriate page title with the link. Would appreciate any input.... Thanks 🙂
Moz Bar | | smarkley0