On-Page Grader URL inaccessible when copy/pasted but not when edited

[JennaOrbus]

Hi!,

I've looked through multiple topics on this but none quite seem to fit what's going on - hopefully someone can help!

I get the error message 'Sorry, but that URL is inaccessible.' when I copy and paste a url from my site into the search e.g. http://www.orbussoftware.com/enterprise-architecture/

However if I edit this to https the search completes fine.

Since we redesigned our site approx 6 months ago, we've found most of our rankings have completely dropped off, and now I'm getting this error I'm wondering if it has something to do with how our site is structured? If I'm getting this error with Moz does that mean Google could be having issues too? Or is it all just a strange quirk?

Thanks!

[JennaOrbus]

Hi Kristina,

Thanks for the reply! I think that helps (in the sense I now know how messy our site structure is...). As I think any more conversation will get very site specific, I'll continue this with moz help

[KristinaKeyser]

Hi there! Kristina from Moz's Help Team here.

I had a chance to peek at the URL that you've provided (http://www.orbussoftware.com/enterprise-architecture/) and it appears that this URL currently has a 302 redirect in place and is redirecting to this URL: http://www.orbussoftware.com:80/us/enterprise-architecture/.

When you pull this URL up in a browser, it's directing fine, but your site is treating our tool differently when we attempt to access it.

Another thing I noticed, too, is that you also have a https:// version of your site and when we plug the URL https://www.orbussoftware.com/enterprise-architecture/ not only does that resolve OK in a browser, but it works with the On-Page Grader as well. So, you have two different versions of your site that are configured differently when handling requests from us.

I'd recommend reaching out to your web developer to see if there's anything they can do to help out with the above.

I hope this helps but feel free to reach out to our team directly at [email protected] if you find out there's anything further we can assist with - and sorry for the inconvenience!

-Kristina

[JennaOrbus]

HI thanks for the reply.

I don't think I was clear, that URL works fine, its the on-page grader that doesn't recognise it and requires me to edit it to https before it recognises it as accessible. So, I'm copy-pasting the url when I'm on our enterprise architecture page directly into the onpage grader, and that's when I get the error.

[seanginnaw]

I'm having no trouble accessing the site via the link you provided. Might be a caching issue on your browser.

Try removing all browsing data and trying again.