Right hand side Google Local profile image pulling from 3rd party site
-
Hello! When googling our company's name, the Google Local profile comes up on the right hand side with the reviews, address, phone number, etc. Those are all fine but the main photo being used is not the one specified in the Google My Business profile but it seems to be pulling from a 3rd party site that recently added a link and an image to our website. Why is this happening and can we specify the image that shows up?
Your help will be very much appreciated!!!
-
Update: the solution ended up being super simple - the image that was the designated photo in GMB did not have the correct dimensions. Once that was fixed, we were able to specify the profile image we wanted to use.
-
Hi ati1!
Google will sometimes take a few weeks to repopulate those images. I would keep checking back in periodically to see if changes have been made. If not, I suggest adding a few more photos and making sure all of them have captions, etc.
Hope this helps!
-
Thanks for the reply! I do have the identity photos specified in GMB (both the profile and the logo) and yet those are not the ones showing... Now I added some more photos under "Photos at work" but I don't know if it will make a difference?
-
Hi uniseo1!
Google populates these images from your Google My Business page. If you have access to your GMB page (which you should), login and make sure the image isn't in your profile. Users are able to upload pictures to maybe someone uploaded the wrong image. If this is the case, you should be able to delete any incorrect photos from your profile.
If you don't have any images uploaded to your GMB account, go through and add some. These folders are where Google pulls the photos to put in the knowledge graph. While you can't choose which photos show up there, adding high quality photos will help ensure the best photos are representing your business.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Does Google Image Search also punish duplicated content?
Does duplicated content have an impact on your Google Image ranking?
Image & Video Optimization | | fduo0 -
How To: Image Transition Effect on Website
What program would allow an image transition effect where product images when viewed on our website change to alternative angles/shots of the same product when the cursor is on the image? This is a common transition effect of websites such as http://studiominc.com.au/collections/pyramids. Please let us know if you have used programs like these and how to implement this into our website. Thank you!
Image & Video Optimization | | CostumeD0 -
Local SEO: Ste vs. Suite vs. #
Hi, I used the spelled out "Suite" in my local NAP, but sometimes it's been shortened to Ste by citation websites. I'm trying to remain consistent here Should I use Ste H, Suite H, or #H? This is a good article on it: http://localsearchforum.catalystemarketing.com/google-local-citations/1605-suite-vs-ste-vs-your-citation-addresses-2.html but I'd still like your opinion.
Image & Video Optimization | | BobGW0 -
Practice Name vs. Dr. Name in Local Search
I wanted to get some opinions on an interesting situation for local search. Many doctors and dentists are found in one of two ways online: Their name and title, e.g. Dr. James A. Smith, MD Their practice name, e.g Smith Plastic Surgery, P.C Often sites like Healthgrades are providing data on the doctor him or herself, and the information can be tough to switch out. At the same time, there's a tendancy on the Dr's part to want to be listed as their practice name. Their site is often set up that way. How are you handling this kind of setup? Have you found a way to reliably associate (and format) a practice and doctor's name in a listing, in such a way that doesn't violate Google's quality guidelines? I know the drill for handling a doctor within a hospital, but this is a slightly different situation...
Image & Video Optimization | | BedeFahey0 -
Reasons for store not showing up on Google?
Hi my client has a store which is not showing up on Google search results. E.g. if you looked up store name and store location on Google, all the stores in that particular city show up except one. Also even if you click the: More results near CITY, and State the stores listing still doesn't show up. So for some reason Google has excluded the store from Google search. But if you go to Google Maps directly, and type in the same keyword "STORE NAME CITY" the store is displayed and there. Does anyone know any reason why the store has been excluded from Google search results, but is listed successfully on Google Maps.
Image & Video Optimization | | MBASydney0 -
Google Places Local Submission
Hello We're going to upload a bulklisting to Google Places for multiple locations. However, there are existing Google places listings for these locations. The bulklisting is being used to undertake a refresh of all the existing data. How do we go about updating the existing data i.e. do we have to delete the existing information prior to submitting the bulkload, or does a new submission over write the existing data. In addition, how does Google Places verify a bulkload submission i.e. do they make contact with the designated business owner. How long does such a process actually take (roughly!). I know some of this is touched on in the Goolge Places help section, but it is not clear and I don't want to get this wrong for obvious reasons. Thanks in advance for your assistance. Rgds Neil
Image & Video Optimization | | mccormackmorrison0 -
Anyone else had this problem - Google Places?
I have putting to use some great advice I have gotten on here for my Google Places page. I just noticed, however, that my page isn't showing almost all of the information that I have submitted directly in Google Places. http://maps.google.com/maps/place?hl=en&bav=on.2,or.r_gc.r_pw.&biw=1416&bih=744&um=1&ie=UTF-8&q=pet+medical+center+of+las+vegas&fb=1&gl=us&hq=pet+medical+center+of&hnear=0x80beb782a4f57dd1:0x3accd5e6d5b379a3,Las+Vegas,+NV&cid=13431404354265657899&ei=uykmTpDtPIfGsAPD75jmCA&sa=X&oi=local_result&ct=placepage-link&resnum=1&ved=0CB4Q4gkwAA Description not showing Reviews from 3rd party sites not updating Details are only from Dex Knows - NONE I have written within Google Places are showing up More About This Place section has not been updated since I took over the page 3 months ago (still showing old URL for our website as a citation and not our new one) What is going on? Any ideas? -Brant
Image & Video Optimization | | PMC-3120870 -
Google base penality?
our google base klicks went down from 100 to 2.3 clicks per day. there has nothig changes. we did tests over tests, there is really nothing wrong. is there a way to find out if there is apenality?
Image & Video Optimization | | kynop0