Why have I been charged by Moz for a Pro Subscription?
-
-
I recently used the trial free 1 month subscription for Moz Pro as it was suggested in a continued education course I was doing. My email was hacked and I had no access to it for which I had no access to Moz and while getting my email sorted, I got this message that they have charged me and it has come off my account for next month. They also took the money off my account which is extremely difficult for me as I am a student and cannot afford an expense as such. This is creating havoc for me. Currently Moz Pro a service charged in US$ is too expensive for me in India as a student.
Any advice on how to get this amount reversed. Today is the day the invoice was sent and immediately afterwards they charged me the amount.
-
-
Hi there - Kristina from the Help Team here.
I noticed that you also wrote into [email protected] with this same request and we've responded to you there.
Please let us know if there's more we can assist with.
-Kristina -
I had the same problem today.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Moz DA is showing on the serp and one post
Hello Community, I am facing a problem for several days when i search for something in the SERP, Moz doesn't show its da on any of the sites in SERP but when i open the website in a new tab it starting showing there. And 1 post is not showing DA in a new tab even Post URL: https://outdoorbasketballguide.com/best-basketball-hoops-for-toddlers
Product Support | | gabrelaloren1 -
Subscription Billing Issues
Hi,I was testing out the medium pro features but was not aware that I had passed the 30day trial period and there was no notification or email sent to me informing me that. It was shocking to have been billed such a huge amount. Is it possible to get a refund? You can check my activity log which will be inactive.
Product Support | | Aquasips0 -
I have subscribed for 1 month free Moz trial account. i need to delete my account permanently
i can not delete my account from account setting , so what should i do??
Product Support | | woline20080 -
Subscription payment issue
Hello, Moz community. I have a big problem, today by accident i suppose i was charged 149$ for the Moz Pro subscription plan, but i have already earlier today canceled my subscription plan.
Product Support | | Gigito
Now Moz is a great seo based application, but i was only testing the field and do not need those kind of services and plus living in a third world country 149$ would literally mess my whole month. Is there anyway the payment to be reversed, the transfer is still in the waiting and the payment has not been completed. Waiting for response, 10x0 -
Moz disconnecting from Google Analytics
Hi A number of our campaigns have been disconnected from GA and every time we connect them it says it has, but when you go back, it is disconnects again. I found this thread on this forum: https://mza.seotoolninja.com/community/q/google-reauthorization-in-moz#reply_216161 Is this still relevant? Thanks. Regards
Product Support | | Nikki959
Nikki https://mza.seotoolninja.com/community/q/google-reauthorization-in-moz#reply_2161610 -
What day does Moz update the keyword rankings, my campaigns are all over a week since the last update?
HI, It has been over a week since the last ranking update and i'm wondering if these typically are run on a certain day? My last update was on 8/12/14.
Product Support | | SearchOpt0 -
The Moz website is acting all freaky...
It keeps loggng me out, not showing my campaigns, and generally being weird. Is anybody else experienceing this?
Product Support | | GregB1230 -
Moz Ranking report help
Any way to show the ranking changes comparing a old dates ranking report- like 4 months ago vs the latest update?
Product Support | | DavidKonigsberg0