Universal cookie loss specific traffic
-
Hi there,
A month ago we have installed the Universal Analytics tracking code on our website (www.smartphonehoesjes.nl). Since that time, direct traffic has risen unnaturally and organic traffic dropped unnaturally. I dived into this problem and I discovered there is a cookie loss on when visitors are switching from /cart to the first step checking out.
The problem is that not all browsers cause these cookie issues, only Safari and IE older versions (9 and older) and some cases of Chrome. All iPads cause cookie issues (50% of all cases). iPhones cause not a single problem because we are using a separate mobile (m.) site which does not cause cookie problems. We don't have a mobile site for tablets yet, soon it will come.
My biggest question is: how can I fix the Safari desktop cookie loss after switching domains from /cart to the first step of the chckout process? Olders versions of IE will slowly fade out and the iPad problem will be fixed when the mobile website is available for tablets.
I hope someone can help me.
Thanks in advance.Marcel
-
Gladly Lightspeed (formerly SEOshop) has resolved this issue and a webshop like Telefoonhoesjestore.nl will lead to a checkout page on the same domain
-
Hi Jeff,
Thank you for your response.
The multiple domains are not the problem since all browsers except Safari are working fine. Cookies are passed correctly from our domain to the webshopapp.com domain.
The thing is only Safari is having problems with the switch from our domain to the webshopapp domain. Something tells me that Safari isn't fully understanding the new Universal Analytics script yet because we didn't have any troubles back when we used the 'old' asynchronous script.
Marcel
-
Marcel -
I do see on your site that if you start the process of purchasing, you are on the http://www.smartphonehoesjes.nl domain.
But when you go to checkout on the site, the checkout page is here:
https://smartphonehoesjes-nl.webshopapp.com/checkout/method/You have a subdomain of the Webshopapp.com.
The challenge with this is that cookies set from the www.smartphonehoesjes.nl won't be able to be accessed when you move over to the *.webshopapp.com domain.
You could get around this if the Webshop App system allows you to add tracking codes, such as a conversion tracking code as a 1 pixel x 1 pixel iframe on their site, and then you can read and set the cookie from there.
Or, you could migrate your checkout page to the main domain, so that you're not taking the end user to a different domain for the checkout process.
Hope this helps!
-- Jeff
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Increase in Direct Traffic plus Bounce Rate rise for all traffic sources
Hello, I work for an agency and we have seen a big rise in bounce rate for 4 of our clients which happened on the exact same day. This rise on bounce rate is across all traffic sources. We are also seeing a big increase in direct traffic, starting on the same day. Is it possible for bot traffic to affect the bounce rate of all other traffic sources? We have ruled out double reporting in GA but can explain how the bounce rate has increased for all traffic sources. How is this linked to the rise in direct traffic (in some cases as high as 500%)? Thanks
Reporting & Analytics | | jenallen0 -
Abnormally High Direct Traffic Volume
We have abnormally high amounts of direct traffic to our site. It's comprising over half of all web traffic while organic is second with considerably less. From there the volume decreases amongst other channels. I've never seen such a huge proportion of traffic being attributed the Direct. Does anyone know how to test this or see if there is an error in Google Analytics reporting?
Reporting & Analytics | | graceflack 01 -
Slow growth in organic traffic
Hi, Recently our website after 5 months of launch started seeing more organic traffic, thanks to the seo effort being put. However, off late the growth is quite slow and we don't see much increase in organic traffic any more. Any idea on what could have happened to cause this or is it normal. Here is the link to the website to check and if you can recommend anything - https://www.keyhub.com Thanks, Search-Console-Search-Analytics-https-www-keyhub-com-1.png
Reporting & Analytics | | kh-priyam1 -
How can we view traffic from specific Twitter, Facebook, YouTube and Reddit accounts in Google Analytics?
Dear Moz Community, This is a Google Analytics question. Using Google Analytics, we're trying to identify trends of visitors on a website from specific social media accounts, i.e: twitter.com/account-x facebook.com/account-x youtube.com/account-x reddit.com/r/account-x Ideally, we would like to be able to see the success rate for specific posts on these social media accounts, and how users engaged on the website after arriving from clicking a link on one of these accounts. Is this drill-down feature currently possible in Google Analytics? Many thanks for helping!
Reporting & Analytics | | BoomDialogue690 -
SEO traffic had significantly dropped
I know this question has been asked before, but I'm hoping someone can address my specific issue. We recently did a complete redesign of our site and moved it over to a new server. The site was even "down" for about a week, where we had a static splash page. However since relaunching (it's not been over two weeks) we've seen a significant drop in search engine traffic. We are using Yoast for Wordpress. The site is The Tech Block. Could anyone see if there is something we're doing wrong? Thanks
Reporting & Analytics | | ttb0 -
What impact will Google's 10/18/2011 announcement of 'Making Search More Secure' have on the ability to track specific keyword queries via Analytics?
The full announcement is here: http://googleblog.blogspot.com/2011/10/making-search-more-secure.html My concern is that the ability for Google Analytics to parse information on specific keyword queries will be diminished. The article hints that Google Webmaster Tools will be exempt from the problem, and I've never relied on Webmaster tools as a go-to for tying specific keyword queries to Goal Tracking (form submissions and sales). The community's thoughts on this one are appreciated. 🙂
Reporting & Analytics | | MKR_Agency0 -
Overall site traffic - 3 quick questions
3 things : 1. Does Google factor in overall site traffic in rankings? So for 2 sites, all other things being pretty much equal, the one with higher traffic will be listed higher? 2. Does this logically imply that sites with lower traffic overall face an uphill struggle to be ranked highly??? 3. As an extension to this, would it be true to say that by increasing site traffic, say with Google Adwords or other online or offiline or whatever advertising, that might help get higher SEO rankings??? Thanks so much for your responses. This forum is great!
Reporting & Analytics | | inhouseninja0