How do I fix the 500 error when trying to use the page optimization tool?
-
I keep getting an error when using the page optimization tool - Moz staff replied when I used the chatbot and said that they're receiving a 500 error from my server and to whitelist pagella however my server is not blocking anything. I don't know how to fix this issue any ideas?
I've attached a picture of the error message I'm receiving for reference.
-
Start a new moz campaign with https as the URL
-
This is the best guide
Use this setup, you don't want to duplicate your web site HTTP to HTTPS if needed.
-
Put your http URL in search & https in replace
i hope this will help
https://devnet.kentico.com/articles/url-redirection
https://devnet.kentico.com/articles/real-world-examples---part-ii
-
Yes we're using Kentico.
-
Hi Brittany,
are you useing a CMS
here is information on ms azure
-
Hi Tom,
Yes we just moved to https. When I look at the Moz campaign it just says it's tracking the subdomain business.gogoair.com. It doesn't say whether its http or https, so I started a new campaign using https and tried using the page optimization tool and got the same error as before.
We are hosted on Azure using a Web Application Gateway, are there any specific things we need to do in moz to set this up properly?
Thanks,
Brittany
-
You just made the move to https right?
I ran a 301 check http 301’s to https
google shows that the site is not yet In the SERPS as https
what I think is happening is that you have to run a search & replace for all http URL’s making them https URLs in the database so the bot will not have to crawl http and do a 301 to https.
I will test useing DeepCrawl if you say ok?
Is the moz campaign setup to crawl http or https?
The site should work just fine with a search & replace
I will send you the DeepCrawl
hope Le that helps,
Tom
-
This error is occurring on all our URLs
-
Thanks I will test it dis this happen on all ur or just one or two?
-
Sure our domain is https://business.gogoair.com
-
If it's 301, perhaps you'll get lucky and the htaccess will be the cause.
-
This might be a 301 please send the URL via PM?
-
Can you send me your domain? PM or here if you're ok with that?
-
Hi Tom,
Thanks for your response, we ran our site through the links you provided and didn't have any issues. My developer is still not seeing any issues in our error logs on our side either. Any other ideas on how to fix this?
Thanks,
Brittany
-
Try running your site through https://technicalseo.com/seo-tools/fetch-render/ or https://redbot.org or https://www.screamingfrog.co.uk/seo-spider/ only for 500 pages
I have never seen any web application firewall make 500 errors it sounds to me like your server is underpowered or is going through some sort of code issue definitely look through your logs.
If you can't get through redbot.org call the developer
Hope this helps,
Tom
-
My experiences with a code 500 error on the Wordpress platform, have in most circumstances been caused by a memory limit issue set forth by Wordpress. Assuming your using wordpress the way you would increase your memory limit is within wp-config.php by changing the values on the memory limit to something along these lines:
define( 'WP_MEMORY_LIMIT', '256M' );
I'm pretty sure even the AWS ec2 micro has enough ram to cover 256. If it's not that, I would just run down the list of diagnostics:
https://www.lifewire.com/500-internal-server-error-explained-2622938
-
Hi there,
Tawny from Moz's Help Team here. I can confirm that we are getting a 500 response from your server. Unfortunately, other than making sure you're not blocking AWS and that Rogerbot is allowed, I'm not sure what else you can do. Have you checked over your server logs with your web developer to see if you can find any additional information as to why your server responded with a 500 error when we tried to crawl your site?
If you've got any more questions, feel free to reach out to us at [email protected] and we'll do our best to sort things out!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Unsolved Monitor on page changes
Is it possible to monitor on page changes with Moz? Let's say the description of product x is changed, I would know somehow. It could be title, image, meta desc, etc.
Product Support | | Displetech0 -
Check out our Moz Status Page for current outages
You can see updates regarding known outages on our Moz Status page here: https://mza.seotoolninja.com/help/status/maintenance-and-outages
Product Support | | HayleyBowyer0 -
My duplicate pages are mostly Tag pages...what are best practices?
As I'm looking through my Moz Pro reports on Pages with Duplicate Content, almost all the results are from the automatically created "tag" pages from my blog. I.e., takeflyte.com/flyte/tags/kickapps Should I worry about this? Does it have a negative impact in my search visibility? Should I be using canonical tags on these pages (and if so, pointing them where if there's multiple pages that use the same tags?) How would you recommend handling this issue?
Product Support | | flyte0 -
I have suddenly got a lot of duplicate page title errors in Moz, please can you advise what to do ?
my site used to be http and i have now converted to https. my site is www.paulsummerfieldphotography.co.uk, please advise how to solve the duplicate page title errors ?
Product Support | | Paul_Ward0 -
How to use moz to find spam backlinks
I am new to MOZ pro. I have lots of spam backlinks from a company that blackhatted me about 5 years ago. Can MOZ list these for me? I don't know how. Thanks
Product Support | | TomHW0 -
Number of pages crawled = 1; Why?
Since November, we've been trying to figure out why, when I select Crawl Diagnostics, my number of pages crawled is only 1. In mid-november, we changed our URL. That is, we went from www.example.com/home-page/ to www.example.com/new-home-page/. My first assumption was that I needed to re-create my Moz profile. That didn't fix it. The only crawl error we get is the no rel="cannonical" found -- but it's there. We find it on every page, including the home page. Our content shows up in search. Moz bar shows us info for every page. I just don't know what else to check. Everything else in my dashboard seems to look as expected. Specifically, I've turned to Crawl Diagnostics to find 4XX errors on our site. Typically we find one or two per week. Sometimes 0. Sometimes 4 or more. But it's been 0 since November. I highly doubt we've arrived at perfection. Any thoughts?
Product Support | | seo-nicole0 -
Moz Campaign Error
A lot of links seem to be broken or glitching with the Moz Campaigns dashboard. For whatever reason moz decided to archive my campaigns without permission. It then will not let me activate them again, forcing me to recreate them. When I go to the campaigns page, it will not show me my active campaigns, including ones that I have just made and it is impossible to get to them unless I save the campaign id and manually navigate to it in the browser. This has been tested on every web browser, so it is not some kind of user error or browser thing on my end. How can I get to my active campaigns since Moz will not show them to me?
Product Support | | Atomicx1 -
Are there tutorials to best learn how to use my Moz campaign?
I just recently created a Moz campaign and while some features are intuitive, there are many that I don't completely understand. Are there tutorials somewhere on Moz.com to help maximize my campaign efforts here?
Product Support | | leslieevarts0