Seasonal Setting Options for Google My Business
-
Hi there,
Not sure if anyone will have any insight but I have a seasonal business that I am closed for from September to March. I don't want to mark my business as "permanently closed" through Google My Business as I don't want my customers to think I've gone out of business. I've seen a few times through forums that you can change your business to temporarily closed, but I can't find the specifics on how to do this. Any insight, suggestion or resources would be great!
Thanks!
-
Here is the answer that I've received:
"Hi
At the moment the work round is to set as open for 1 minute at 2am on Monday morning.
It worked for a top contributor but not for Nathan who tried it.
I think it could be a bug affecting older GmB entries?
Its been known about for a long time.
Andrew."
-
Brick and mortar - I have a patio furniture store.
-
Thank you for documenting your experience, Matt. May I ask, is your business a service area business (like a plumber), or brick-and-mortar?
-
I actually ended up finding a link for Google Customer Service and got on a support call with a rep to review my situation. There was quite a bit of back and forth and proof required to show why I wanted "temporarily closed" vs. Closed and I needed to provide a 're-opening date' to achieve this. But I was able to achieve it.
The other thing to mention is that there are two ways you can be found on Google for Business listings: 1) via Google Maps Search (google.com/maps) and 2) Google Search.
For the Google Maps Search it is not possible (I confirmed with a Google specialist) to temporarily close a location via the Maps. Google Maps requires you to be open or closed.
For Google Search, once the seasonal location is ready to re-open you have to contact them again to have "Temporarily Closed" removed from your listing.
Hope this helps.
-
Hi Miriam,
I've posted on the GMB Forum and let you know if I've an answer.
-
Hi Jonathan,
I wonder if Matt ever posted to the GMB forum. This seems like a bug. I would recommend reporting and would be grateful if you'd let me know what you hear from the Gold Product Experts there.
-
Hi Miriam,
I've the same issue. It seems that you need 1 opening day. You can check the video in attach.
Regards,
Jonathan
-
Hmm, I wonder if there's a bug, Matt. How this should work is that you simply remove your open hours when you're not open and then put them back up again when you are. But you're encountering an error message? If that's right, I'd take this to the Google My Business forum: https://www.en.advertisercommunity.com/t5/Basics-for-Business-Owners/bd-p/Basics_for_Business_Owners
Do a search there first to see if anyone else is encountering a similar problem right now. If not, post your business details, explain exactly what you're trying to do and ask if you're dealing with a bug or are making a misstep somewhere along the way.
-
Thank you so much for the suggestion. The info you tried above was the first way I tried to mark as temporarily closed but as soon as I tried to close all the "regular" hours I got an "invalid or missing data error". Do you know if this only works if there are special hours set (i.e. for holidays?)
-
Hi Matt!
Glad you've asked, and you're right - you definitely don't want to mark your business as closed. Instructions for this are found in the Guidelines for Representing your Business on Google, which read:
Seasonal hours
If your business has seasonal hours, use the following guidelines:
- During the season in which you’re open, set hours that reflect the current season's opening hours. You may set special hours for holidays, temporary closures, or other events.
- When your business is out of season, remove all opening hours, so they appear as unset. Set your opening hours again at the beginning of your next open season.
Hope this helps and that you have a good open season!
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Mapping the Google My Business locations I manage?
Is there a way to see all of the business locations I manage on a map, so it's easy to visualize and check? Like a Google Custom map, but I don't want to create a custom map because then I'd be updating information in two places. I thought this would be a built-in feature of Google My Business but I can't seem to find any information about this. Thanks! -Ryan
Local Listings | | RyanD.0 -
Why won't a business show up in the local pack when all signs point to that it should?
Hello! I've been trying to figure out why a business won't show up in the local pack even though their GMB has more reviews, seems to be doing everything right, and just doesn't show. The business is "A Senior Journey", and should be showing up for searches relating to "senior placement services tucson" or "senior placement tucson", but no dice. Been doing a competitor analysis and they are doing better or on par with all of their competitors. The same businesses in Tucson that are competitors show up both times, even Phoenix locations, but not A Senior Journey...any ideas? Thank you!
Local Listings | | WebMO-Tech-Rep0 -
Google My Business Shared Address Problem
Hi, I have an issue. Our organization shares a church with another organization. Years ago they claimed the address. They have their Google Business category set up as "Religious Organization". About 6 months ago we started sharing the same church with them. We are a total different organization. We now have a verified listing (same address but with STE 100 in it) with the main category being "Church". There are a few issues I am seeing: When doing a search for our address, the icon is the default one, whereas all the other churches in the area show the church icon. Is this because they claimed the original address as "Religious Organization" and because we only have STE 100, even though labeled as Church, Google doesn't see it that way? If you search for the location + church, neither of our organizations show, even after 6 months. They only show if you search for the organization name or address. Could this be because Google doesn't consider this address (therefore both of us) as a church and doesn't show it? Here is our Google local listing and the one we share with. Any help would be greatly appreciated. https://www.google.com/maps/place/1018+Parkway+Dr,+Spring+Hill,+TN+37174/data=!4m2!3m1!1s0x8863828b8f17015b:0x59fd9715acc7e144?sa=X&ved=0ahUKEwi7h5DCqfbXAhXBc98KHXcyA4gQ8gEIKDAA Thank you!
Local Listings | | vetofunk0 -
Google My Business for a Multi-Business Showroom
We are considering signing up for a multi-business showroom co-op concept in our area. Basically this space (1 address) has 10+ businesses that have their products represented at the location. There is one person working that passes along the leads to the individual companies when someone visits the showroom and shows interest in a product. I know at least 5 of the businesses are using this address for a Google My Business profile, and we would like to also. I am looking for some advice on best practices and strategy to ensure were not violating any of Google's policies. Here is a link to the showroom: http://www.brookfieldhomeandideacenter.com/
Local Listings | | JohnWeb120 -
Business Name Change and Local Listings
Hi, I'm working with a local bakery. We're going to change the name, rebuilt the site and branding, change to a new domain. My question is: Is it better to do all the local listings now, then go and update the name and website when we launch, or is it better to wait until the new site launches? Also, we're merging the catering brand into the new brand, what should I do with the old profiles from the catering business? There are 7 good reviews on various platforms (Facebook, Yelp, Google) Thanks!
Local Listings | | MichaelGregory0 -
Google My Business page no longer appearing with search results
Title pretty much says it all--my company's local Google+ page has always appeared under our listed website information up until very recently. I'm also noticing the same with our competitors. Has anyone else just began to experience this? Our NAP, map, photos, and review are still displayed to the right of the results, but nothing is linked to the actual Google page itself. Am I missing something? Thanks!
Local Listings | | LMcLaughlin0 -
Clients are not showing up on Google Places (Maps)
Dear Esteemed Mozzers, I am having trouble with a few clients not showing up on the map for Google Maps (Places). What's interesting is that for one of my clients, a number of her competitors (some of them in the same office building) appear on the maps, however, my client does not. Nevertheless, this client is on G+, uses Yext, Yelp advertising, PPC with Google, etc. and as far as I'm concerned, has signed up for every other 'local' listing service of value. With that, I'm hoping you guys may be able to point me in the right direction to get my clients back on track and showing up on the Google Maps (Places) listings. Thank you all in advance for reading this, I look forward to your responses!
Local Listings | | maxcarnage0 -
Connecting a google business page to my website
How do i connect a Google business page to my website? I have followed googles instructions but don't see the link to my website as advised here: https://support.google.com/business/answer/4569085?hl=en Can anybody shed any light please.
Local Listings | | mari-rose0