Former tenant Google Map listing still displays
-
Our tenant closed their business and we now occupy the address, their Google map still displays, albeit "Permanently Closed" along with ours at the same address. I can't seem to get it removed, it's been 2 years. Help
-
Hi Kevin,
Very sound questions. Google's way of dealing with this is the permanently closed label. There are businesses all around me that shuttered years ago and are still searchable, but bear this label. So, at least for the present, this is what they feel is an adequate solution to the fact that businesses close. Google does make some efforts to hide permanently closed listings, but they are still discoverable if a user searches for the name + the old location.
What can be a problem is when businesses don't actually close, but simply move from an old location to a new one. When they do this, there are steps they should take to avoid having their old location labeled as "closed" because some studies have indicated that this can harm their future rankings at the new location if they continue to use the same phone number as was used at the old location, as well as signalling to customers that the company may have gone out of business.
If you own retail properties with tenants who move rather than closing, a nice thing to do for them would be to teach them how handle GMB so that they don't end up with that "permanently closed" listing. I outline how to do this in the "permanently closed" section of this blog post: https://mza.seotoolninja.com/blog/delete-gmb-listing
Might be something to bookmark for future reference!
-
Google is a corporation whose sole purpose in the universe is to make money. I would never think of anyone as a "hater" for legitimate criticisms of an entity that has all the rights of a human being, but none of the responsibilities or risks of one.
-
Hi Everett,
Yes, I keep them updated every month with new data & imagery. Agreed, it's a massive job to "clean up the internet" one that I'm sure is thankless and never ending.
I hope this post/question doesn't portray me as a hater, I love Google, search changed my life for the better. Good people like yourself, Miriam and others are my inspiration to keep working hard to do my part in keeping our internet as clean as possible.
TY for the reply
KJr
-
Kevin,
Have you tried updating the local listing aggregators? Tools that help with that are Moz Local, Bright Local and Whitespark. Yes, this is a problem with Google local and it should be their responsibility to keep their information updated, but I'm sure you can imagine what a massive effort that is for every location of every business in nearly the entire world. The easier you can make it for them the better.
-
True, but isn't it Googles intent to provide accurate data? These types of listings are inaccurate information. Imagine a location had much tenant turnover: Video Rental, Gaming shop, Vape store, and Florist over a 3 year tenure, that's confusing to see all those listings on Google.
We have a building in our town used as a restaurant, it has had over a dozen different tenants in the past decade.
I agree, it has little to no impact on our business and i greatly appreciate your reply.
KJr
-
Hi Kevin,
I'm just popping in to make sure you saw Miriam's recent response to your question in this thread. Let us know, thanks!
Christy
-
Hi Kevin,
Thanks for coming back to this thread. The permanently closed listing for an unrelated business at your address should not affect you in any way. If it were your business that was marked permanently closed, that would be a problem for you. But as it's the former tenant's business marked that way, it's only a problem for them. I would not worry about this.
-
Yes, several times actually, leaving a trail of "Permanently Closed" listings
-
Hi Everett,
Yes on all accounts, I am the in-house marketing manager for Heritage Custom Signs. All suggestions are appreciated
-
Hello Kevin,
I assume you've already tried the "suggest an edit" feature on the maps?
If not, that would be a good place to start.Do you have a Google MyBusiness listing?
If not, you should set one up. This may help.Do you have your address clearly marked on your website?
The more you associate your business with that exact address, as typed, the more you help Google figure this mess out.Do you have your address marked-up using Schema or JSON-LD on your website?
See above.Are you the custom signs and displays company or another company?
-
Hi Kevin,
Did this former tenant relocate elsewhere?
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Google My Business search results for multiple listings
I am wondering how people set up their Google My Business listings to appear in the search results similar to this business, Hulme Orthodontics. I attached an image below that'll give more details. I am working with a client that has two locations similar in distance to Hulme Orthodontics, and I have tried everything and have come up with no answers as to how I can properly get Google to format the search results in this way. I assume that there is no actual way to manage this and that Google decides this on their own. However, if anyone has any insight regarding this manner, that would be much appreciated! Thank you for your help! UsEr3rK
Local Listings | | DylMar1 -
Google My Business -Choosing Multiple Categories
Hi friends, I'm trying to work out what would the practice be for a business who is operating in different categories in terms of displaying those categories in Google My Business account. We have a client who is supplying both catering and cleaning products (both categories are core). In this case, listing those two categories in GMB would be alright or should I expect a negative impact on results related to both categories as we have chosen multiple categories? Any advice would be appreciated greatly!
Local Listings | | bbop331 -
How to Remove Old Photos from Bing Maps (Yelp is Involved)
Hi All, We have a client with a Bing Maps listing with old photos on it that we can't seem to remove. The photos are being populated from other sites like Yelp. The kicker is, we didn't upload the photos to Yelp, a user did. We've messaged the user to please remove the photos and they haven't responded. Now Yelp won't let us contact the user again and we've already flagged the photos on Yelp weeks ago but they haven't been removed. We don't see a spot to flag them on Bing. Do you have any recommendations for how to remove these?
Local Listings | | ReunionMarketing1 -
Is there a way to see all of the Google My Business Accounts that Have been created for a Property?
I feel like so many of my clients have multiple Google my Business Pages for one location. Is there a way to get a list of all of the Google My Business Pages that exist for a given property and then effectively remove duplicates? Thanks, Adam
Local Listings | | aj6131 -
Can I request removal of a duplicate competitor Google Business listing?
I have a local competitor that is boggling me with his local pack rankings. For certain keyword phrases, he is ranking in multiple local 3 pack spots. The thing is, he only has one business location. So basically he has two different Google maps listings for the same business location ranking in the local pack. The NAP information is different for both listings except for the physical address. I can't understand for the life of me how this is actually helping him instead of hurting him.... My client has way more citations. A decent blog with solid content. An SEO optimized mobile website (compeititor website is not mobile ready). Etc..... Don't get me wrong, my client is doing really well and is ranking top 3 in his area for nearly 30 industry related keyword phrases. I guess that is part of the reason I'm so boggled. Can anyone provide any insight? Can I bring this up to Google and have them remove the duplicate listing somehow? I'm literally sitting #4 in the local pack for some valuable keywords, and the only reason I'm not #3 or higher is because the same physical business location is taking up two of the spots. Any help is appreciated. Thanks!
Local Listings | | GO2Tech0 -
Fake Yahoo Local Listing
I've recently discovered a fake yahoo local listing for one of my clients. The listing uses the office managers name along with the business, and all the correct contact information. The listing is not verified. I've tried to claim it but it just forwards me to the yext service. Under yahoo help, it tells that if the listing is not verified I will need to contact the database provider to have the info removed (Localeze, InfoUSA, Yext, YP) Problem is there is no listing in any of these data bases. Any ideas?
Local Listings | | masonrj0 -
Google Local: When moving locations, is a new website/content needed?
I've effectively moved companies before, but I've heard that ranking locally in a competitive market after an address move it is necessary to redesign the entire website/content/domain as Google associates the old website/content/domain with the old location. Is this true? Does anyone have any direct experience with this? NOTE- I have updated citations across the internet and have regular social signals going to the new location, and this has been the case for almost 6 months now.
Local Listings | | mgordon0 -
Anybody know of a way to speak directly to a Senior Level Associate in the Google Maps Dept?
I have a client who's Places listing is marked as being permanently closed (has been for three weeks). We were ranking in top spot on local for 2 years +/- and now nothing. Nowhere. Where we do show up, it says permanently closed. (They are not closed). This is the response I received: "After investigating your problem, we've found that it is being caused by a technical issue and our engineers are pursuing a resolution. At this time, they do not have an estimate on when the issue will be resolved, but please know that they are actively working on improving the Google Maps and Google+ Local experience for our users." This was three weeks ago. Here is listing: https://www.google.com/maps/place/The+Davis+Law+Firm,+LLC/@35.0796228,-106.6070767,17z/data=!3m1!4b1!4m2!3m1!1s0x0:0x4750748d0724dd7c?hl=en Any suggestions?
Local Listings | | jasonleerogers0