My Company Doesn't Appear in the Search Results on the Right When I Search for It
-
Hello,
I just found that one of my companies (iFix Appliances) doesn't show on the right in search results when I search for it. I found it accidentally, I just wanted to check if it shows Request a Quote button as recently I enabled messaging on GMB. Yet it's not there at all. Could you please help me figure out what happened and why it's not there? Is something wrong with its GMB listing? I have two locations so I created 2 GMB listings for one company. Is this something that might have caused the issue?
-
Hi VELV,
So glad you came back to the thread. Can you clarify some things for me, please?
-
Is this your company: https://www.ifixappliancesla.com/
-
Is it in any way related to this company: http://ifixappliancerepair.com/
-
When you are searching for just "iFix Appliances" and not seeing either your Van Nuys or Beverly Hills Google Business Profile come up, where are you physically located when doing those searches? If you are standing in your location in Van Nuys and doing the search, what do you see? And the same with Beverly Hills. Is there absolutely no Google Business Profile (what you called the knowledge panel) coming up even if you are standing in the location of each while searching?
-
When you do add the geo-modifier (Van Nuys or Beverly Hills) does the GBP then come up?
-
How long ago did you create the listings for these 2 locations?
-
-
Hi Christy,
Provided
-
Hi,
Thank you for your reply! It's been verified, all the details are correct. I searched for iFix Appliances. It is usually enough for other local companies to show up in the Knowledge Panel when you search for them by their names (Titan Pavers, Colossal Builders, etc, ), I don't have to add Los Angeles for them to appear in the Knowledge Panel. This is so confusing.
-
Oh I'm so sorry for the late response. The company is called iFix Appliances,
one location is 8383 Wilshire Blvd, Ste 800, Beverly Hills, CA 90211, another one is 13442 Vose St
Van Nuys, CA 91405. -
-
Hi VELV,
Did you see the responses from don_quixote and Miriam Ellis. Please provide us with the requested details (or an update on this situation if it's been resolved) so we can help you. Thanks!
Christy
-
Hey There!
Be glad to take a look. Please, let me know, what are the locations of your two businesses (street, city, state, zip). Thanks!
-
Hi
So first has the GMB listing been verified? Secondly is the address and all details correct? So a branded search for a generic type brand word may not appear - but if you add the city afterward it does. Can you tell us what you searched?
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Google My Business: Company listing is showing in search instead of division address - similar names/same city
Hi! I have a client whose company name is very similar to one if their company divisions. This division has multiple locations but its main location is in the same city as the parent company. The problem is that when you search for the division, the parent company shows up. The parent company has a physical address, but most users searching need to be going to the division address which takes customers. They are having problems with customers coming to the parent company address instead. I have made the Google My Business parent company page to show service areas instead of their business address. Yet, their listing still comes up first when searching for the division location. This is because of part of the parent company name is in the division name. My client wants users to be able to find the division more so than the parent company. Anyone had this issue before? Any tips would be great!
Local Listings | | agrier0 -
Local Search Verified Location Ideas
Hi, I have a client who has offices that are physically located in one town, but offers its services to a much wider area, like a hundred mile radius. You can see where this is going. In local organic search, they need to establish a verified business location in other towns. My understanding is that virtual offices, even though you can receive mail there and can have offices there, are not an acceptable solution to this problem. Maybe I'm wrong about that though. Any ideas, short of opening up permanent full-time offices in other cities for getting around this? With all due respect, if your answer is only an opinion on the importance of playing by the rules and background on the rationale behind Google's Guidelines, etc, please don't bother posting. I'm looking for actual possible alternatives. Thanks!
Local Listings | | 945010 -
Another Business is Using My Client's Address
This morning my client contacted me that another business is using their address as their own! They received a Google verification postcard with pin number on it, but luckily had the foresight to not give it to the person when they called. After some research, we also found out that they are using our address on Facebook and LinkedIn as well. The kicker is: this business is another SEO firm! You would think they would know that using our address would cause NAP issues for their own business. Has anyone dealt with another business trying to hijack their address for local rankings? Any advice on steps to take to report this abuse would be appreciated. Since this person is obviously unscrupulous, we don't want to provoke them into taking any other negative action online that could affect our business.
Local Listings | | IlluminousGwen0 -
For Google's Structured Data, should I change my listings from Product schema to Local Business schema?
I was reading Google's Structured Data spec, and I'm considering changing the schema of our listing pages from the Product schema to the Local Business schema. Is this a good idea? To give you a little more info, the pages that I'm classifying are listings for physical spaces that our website rents out for activities, such as meetings. Here's an example of a listing: https://www.peerspace.com/pages/listings/550ddcde2f352d0800fc186b Our goal is to add the proper schema.org tags to the page so that our spaces show up in local searches, such as "meeting space in San Francisco." The problem is that when we add location microdata (addressLocality, addressRegion, etc.) to our current "Product" schema, Google tells us that "Products" can't have a location. However, we aren't quite a "Local Business" either, since we don't publicly share our space's street addresses—only the space's neighborhood/city/state for privacy reasons. As a result, we get an error from Google's Structured Data Tool as a "Local Business" page because "streetAddress" is required for Local Businesses. Should we switch to the Local Business schema anyway, even though we get structured data errors for streetAddress? Or is it better not to include the location information in the microdata so that we don't have errors? Does Google penalize you for incomplete tags? Any input is appreciated!
Local Listings | | stuartstein0 -
Google Business listing algorithm when listing the top 3 locations in Google Search
Hi, awhile back I decided to make separate website contact pages by location and Google Business listings(some being just a service location with no address displaying) for Greenshield Pest Control Inc to help better target per city key term searches. Please refer to screenshot A http://puu.sh/qxWjH/6153c0edf2.png and B http://puu.sh/qxWfJ/bff7ad02cf.png. A) Searching "pest control belleville" brings up the Belleville Greenshield business listing in the top 3 as desired. B) Searching "pest control brockville" brings up the Kingston Greenshield listing in the top 3. While they do provide service for the Brockville location we don't have a dedicated Brockville service location and listing setup. I'm happy the Greenshield listing shows up in the search for case B but my question is does anyone know why Google decided for two out of the top 3 listings(Greenshield and Enviro Guard Plus Inc) to use a non-Brockville business listing? Kingston is 45mins away from Brockville and Harrowsmith about 1 hour away. Is there a certain distance range a Google business listing has to be for it to have a chance to be included in the search besides the actual city I'm searching for?
Local Listings | | FPK0 -
How to perform a search as though you are in a local city
Hi community. So I live in Dubai but have a lot of clients in the UK that want local SEO. Does anyone have any tips on performing search queries in Google that reflect a true search results page as though that search was being performed in a chosen UK city? say if I wanted to see the SERPs for "hairdressers" in the city of Bristol in the UK, at the moment I get a pretty vague UK SERP from With lots of Dubai based adverts et. Any tips would be great, thanks
Local Listings | | SeoSheikh0 -
Google Local Search
I have a customer who is frustrated that Google local search seems to favor businesses that are closer to the center of the city. He wants to be on the local results area on the SERP with his (keyword + city, state). His website is optimized, Google+ is using the keywords, more reviews than his competition and his MOZ local rating is 88.. It seems the only problem is his business is on the edge of town(same zip code). Google fills the local search area with businesses that are "downtown". Is there a way to overcome this?
Local Listings | | seomn0 -
Google won't index my site?
Hi, I've just signed up and am new to SEO. I placed my site live around mid December 2013. Initially I got 2 pages indexed but now not even they show up for site:www.traditional-cleaning.co.uk. According the Moz analytics I have 3 pages with duplicate content which are: http://traditional-cleaning.co.uk/http://traditional-cleaning.co.uk/index.htmhttp://traditional-cleaning.co.ukProblem is I have no idea how to fix this, don't know whether Google isn't indexing my site because of this and generally am a bit stuck! Can anyone have a quick look at my site and give me a push in the right direction?
Local Listings | | EdwardoUK0