Rank Tracker report truble

[Spletnafuzija]

Hello,

I am new at SEOmoz, and I am having some troubles setting up my rank tracking report.

Last week I set up e-mail notifications, but it hasn’t been delivered to this day.

Can anybody tell me when do you usually receive the report via e-mail?

Thank you.

[Spletnafuzija]

Thank you for you help, I will wait till next week to see what happens, no problem. Of course  I can see them in my campaign.

p.s. danrawk, spam folder is empty

Marko

[ChiarynMiranda]

Hi there,

I'm really sorry that you haven't received all of the emails for your rankings updates. We recently switched our emails over to a new server, and it seems the issue you are experiencing is be related to that. Our engineers should be pushing out a fix in the next day or so to correct the bug and they will be monitoring our emailing system closely to make sure this doesn't happen again. I apologize for any inconvenience this caused.

In the meantime, you should be able to view and download your most recent rankings reports from the Rankings tab of your campaigns.

-Chiaryn

[danrawk]

Check your spam folder. When did you set up the rank tracking report? sometimes it may take the report a couple cycles (a week or so ) to generate the report which would explain why you haven't received anything. If it's been a few weeks, you may want to email into support at SEOMOZ to have them double check.