Moz keeps logging me out

[ChristopherGlaeser]

I thought this issue had been resolved a few months ago.  Is anyone else experiencing this problem?

Best,
Christopher

[ChristopherGlaeser]

Our site though does keep a timer on a active session so that once it reaches the range of several hours it will log you out automatically to keep your session secure.

The system is logging me out every few hours. In the past, I thought I could browse the web all day without having to repeatedly login to the Mozbar.  Is my memory that bad that i don't correctly recall the previous behavior?

[Peterli]

Hi there Christopher,

Thanks for reaching out to us!  I am sorry to hear that you are experiencing some weirdness with our site.  At this time, we are not getting any reports of sessions being disconnected or logged out during an active session.  Our site though does keep a timer on a active session so that once it reaches the range of several hours it will log you out automatically to keep your session secure.  However, from what you are telling me it doesn't seem like that's what you are experiencing.

From what you are telling me, it sounds like a browser issue.  Can I trouble you to perform the following steps?

• First clear the cache and cookies for the browser you are using.
• If that doesn't work, simply try logging in from a different browser or computer, if the connect seems stable, it might be connected to a extension/software that's installed in that browser.

I hope that helps!  Please let me know if you have any questions....I'm here to help!

Best,

Peter
Moz Help Team.