Google displays the wrong store hours. Can anyone help lead me to the fix?
-
When doing the following search on Google "Ticket King Milwaukee hours" we see the wrong hours displayed at the top of the page. Just to the left of our places page, you will see "Tuesday hours 8:30-1:00 pm." That 1 pm closing comes up for every weekday, even though we are open until 6 pm weekdays, and 3 pm on Saturdays. I have checked the hours listed on our G+ page, our "Places for Business" page, our "about us" page on our website, and can't find where they are getting this incorrect data. I even went out and checked most of the "List your business" sites that I have registered with.
I have submitted this to Google, but have not heard back. Does anyone have any ideas as to how I can fix this, or at least find out where this bad data is coming from? I did find a company blog post from 2010 that listed our ours in a somewhat confusing way, but it was still correct. (I have since fixed that old post.) -
Hi Paul,
Sometimes, you will get an automated response before action takes place. However, if a month has gone by, I would go the Google And Your Business Forum and report the entire issue, including your report to the troubleshooter. See if a TC will take interest in your plight and escalate for you.
-
If you switch to the "Classic" View of Google Maps, you'll be able to see the Google + page for the Ticket King Inc site:
https://plus.google.com/+TicketKingInc/about?gl=us&hl=enOn this page, I don't see that you have hours listed for your Google Places page. Other companies often have this listed.
If you have the ability to log into this page and edit it, that might help. It could be that it was a places page, that was converted into a Google+ page, and now not using the class map function.
When I drill all the way down on the editing of the Google+ page, I do see that you have your hours listed correctly, with just the 1 pm time listed as the closing time for Saturday. (M-F is listed as 8:30 am - 6:00 pm).
It's also listed correctly on Facebook and Yellow pages.
I might recommend going through this form / system and updating this again, as it might (hopefully) override the 1:00 pm closing time on the Google result:
ticket-king-inc-google-plus-page.jpg suggest-changes-for-ticket-king-inc-google-plus-page.jpg google-results-ticket-king-inc-google-plus-page.jpg
-
Thanks for the reply. I did submit the issue to Google through that same link around a month ago. I got an automated response, thanking me for submitting the issue. Nothing further as of today.
To reply in order:
-
We have no “hours” issues related to our two locations that I can see, and if we did I would suspect that Google would get the hours off by an hour. (One location closes at 5pm, the other at 6pm.)
-
We cleaned up our duplicate places page issue probably 2.5 years ago, and even then, there were no hours on the duplicate page to mess things up.
-
I agree with you that Google has to grab the data from somewhere, so when I went out to look for third party citations, I used the Moz “Get Listed” tool, and also did some refined Google searches to see where the citation might show up. No luck so far. All those “free listing” pages come up with the proper hours as well.
-
No "split day" issue that I can see. I can't think that our Saturday hours are messing this up, but that is where we have our 1 pm closing time.
Here’s another twist. When I submitted the issue to Google, I also pointed out that our “Plus or Places” page does not list our hours when that page comes up in the SERP’s. I don’t have any settings checked off that would hide those hours.
-
-
Hi Paul,
I'm not sure what steps you've taken to report the issue. I would go about reporting this by using the form accessed via the red Contact Us button on this page:
https://support.google.com/places/
Go through the wizard and report that the hours are incorrect.
I, too, am curious about the source of the bad data. In cases like this, we have to assume it is coming from somewhere, because Google doesn't just make things up. Some possibilities to consider:
-
I see your company has more than one location. Could it be that one of these locations has the 8:30 - 1:00 hours and Google is confusing their data with yours?
-
Could you have a duplicate, old Google Place page with the wrong hours on it?
-
Could there be a third party citation you've missed out there with the wrong hours on it.
-
The numbers almost look like a split hour day (e.g. open 8:30 AM - 1 PM, closed for lunch 1 PM - 2 PM, open 2 PM - 6 PM). I wonder if there could be some reason that a split day was listed and Google is only showing the first half of the split day? Just a random guess.
At any rate, please explain exactly what you've done to report the issue so far. I'll be happy to come back to read your further details about this. It's an interesting case, and I can imagine a very frustrating one for your business that needs to be resolved.
-
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
What exactly "monthly searches" from Google Adwords teach us?
I have noticed that monthly searches of our "brand" in last five years is almost same. But I can see our competitors have increased their brand searched for monthly in last few years. They are gaining popularity slowly where we are not. What are the other things we can learn when users searching for our brand are not increasing? Thanks
Branding | | vtmoz2 -
Google detects wrong information to compnay's knowledge graph on search index - Please help
This issue is about website properties' information showing on Google's search index with brand keywords. We have 8 different domains that operated separately in 8 countries. All are responsible for their individual domain. When I Google it with our brand name 'Flight Centre' in Google.ca, Google's search index shows company website link with flightcentre.com and detects all information, social profile etc.. from Flight centre Australia. Please see the screenshot. How to change this information that Google shows or detects website link and all other properties from flightcentre.ca? Anybody about with a quick answer would be awesome? IqWeymZ
Branding | | flightcentre200 -
Inclusion in the Google Knowledge Graph, Positive Benefits and Outcomes
Mozzers, Google has recently begun to include some of our blog content within its knowledge graph, Not our company data for the branded searches, but within the results for general FAQ style questions and queries common to our industry. In a couple of cases using our content over Wikipedia which was really pleasing 🙂 My thinking is that this is not just general luck but that google likes our technical blog content and even as far as to promote it themselves and sees us as authoritative in this industry/field ? I see this as an opportunity to continue publishing if anything increase the frequency for this style of content to build up authority in this sector in the hope that google will look at our brand and maybe even our search positioning favorably. (Similar to the idea behind author rank possibly?) Just wanted some general opinions from some knowledgeable Mozzers on this or if maybe i am thinking too far into it? Maybe there is something i should be looking at to further improve how favorably google looks at our content for inclusion in its knowledge graph? Thanks James
Branding | | Antony_Towle0 -
In the Google search results, the company name (with the drop down arrow) next to the result URL is incorrect. The company being displayed here is a company we acquired many years back. How do I adjust/fix this?
When I search any term for my organization, we are getting good results BUT the company name, next to the results URL is of an orgnization we acquired many years back and not the name of our company. The URL is correct page JUST the company name next to this URL is incorrect on the Google search results page. How do I go about changing so the company name next to the URL ?
Branding | | DigitalNTT0 -
Help me decide between 2 domains! Please!
I want to build an authoritive site on the keyword: "baby hazel games" since I want it to be authoritive and easy to brand and to remember. I dont plan to use EMD-s. I like these 2 domains: 1. PlayHazel.com 2. HazelBox.com Help me decide between them. what sounds better, and have greater chance in ur opinion. Feel free to ad domain names ideas, if u have them. Thank you!
Branding | | Catinas970 -
Google Books
Hi everyone, How does a retailer get listed as a reseller of books in Google SERPs? See this example for what I mean: http://imgur.com/IYAR43R Thanks in advanced! Paul
Branding | | kevinliao0 -
How can I make this into an infographic
Hello, A client of mine really wants an infographic or a visual for viral marketing. Our site: nlpca(dot)com The subject is "What is NLP?". This page has the best NLP definition - we can use the content with permission: http://www.nlpu.com/NewDesign/NLPU_WhatIsNLP.html Would this work as an infographic? Can you give me suggestions (this is my first infographic. I've been doing web design for about 15 years and SEO for 8 years) How could I make this thing really popular in our niche "NLP"? Thank you.
Branding | | BobGW0 -
On the "new" YouTube" layout how can I select the correct Facebook page to connect to when my Facebook account has multiple business pages attached to it?
On the "new" YouTube" layout how can I select the correct Facebook page to connect to when my Facebook account has multiple business pages attached to it? My Facebook account has three business pages and the "base" user profile. I am trying to connect one of the business pages to a YouTube channel but each time I attempt to do this YouTube selects the "base" user profile and I cannot determine how to switch it to the correct business page. I attempted to connect while signed in "as the page" but it would not allow that. Thanks for any help!
Branding | | KentuckyOne0