Open Site Explorer: Error receiving data
-
Hi,
When searching many URLs in Open Site Explorer, we seem to be getting the same "There was an error getting your data" message come up instead of the URL's metrics and inbound links. We have tried on different browsers as well, and the same issue results.
Is there a reason for this or a way to fix this? Thank you!
-
Hi again!
I'm so sorry you're running into more Open Site Explorer issues! The tool is having a bit of difficulty today and its performance is degraded. The team is currently investigating the issue and hopes to have it resolved as soon as possible!
In the meantime, you can check for updates on our Health Page, here: http://health.moz.com/
I'm really sorry for the inconvenience! Hopefully we'll have OSE back up and running soon.
-
I'm seeing the same error now for this query:
https://mza.seotoolninja.com/researchtools/ose/links?site=http%3A%2F%2Fwww.geisinger.org%2F&filter=&source=external&target=page&group=0&page=1&sort=page_authority&anchor_id=&anchor_type=&anchor_text=&from_site=The status wheel just spins and says loading data and below it says:
! "There was an error getting your data"
-
Hi there! Tawny from the Help Team here! I'm sorry you were running into trouble with Open Site Explorer! I've just tested it out with the same URL, and it looks like it's returning results now. http://www.screencast.com/t/OwO19aSZ
Sorry about that!
If you're still running into trouble, feel free to write in to [email protected] and we'll do our best to help sort things out!
-
Hello, I think it's the same issue as this one :
https://mza.seotoolninja.com/community/q/mozbar-login-change-update-firefox-temporarily-disabled
And Rand answers :
Should be all fixed now. Sorry about that - we're launching a new index, and there seems to be some hardware issues. We're trying to reverse engineer the source of the problem. On the plus side, a new index should be out soon.
The new index has been released few days ago so ...
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Unsolved Help with my 4xx Errors
Site Crawler has found a range of 4xx errors on my website. But, the urls aren't ones I've created and instead have the handle of my social channels attached to the end - and I've no idea how this has happened. Any tips or insights on how to fix this would be greatly appreciated.! I've attached a screenshot below:
Link Explorer | | Nathantimothy
Screenshot 2024-04-29 at 14.06.32.png0 -
Error Message on Moz Crawler
Hi all, Just ran into this issue, when analysing this site. Just got this message when using MOZ "Page Optimisation Error". Anyone know why? It seems to be working fine on other SEO analyser tools. Website is: www.sbpcreativemedia.com.au Thanks in advance! luXS8V5
Link Explorer | | Dushala0 -
Does the Moz Pro site crawl, crawl password protected sites?
So i asked Moz Pro site crawl to crawl my page, and a lot of issues came up - but for password protected sites. Does the Moz Pro site crawl do this? A lot of the issues, are not relevant for a site that is password protected.
Link Explorer | | Minlaering.dk0 -
Crawl Errors on a Wordpress Website
I am getting a 902 error, "Network Errors Prevented Crawler from Contacting Server" when requesting a site crawl on my wordpress website, https://www.systemoneservices.com. I think the error may be related to site speed and caching, but request a second opinion and potential solutions. Thanks, Rich
Link Explorer | | rweede0 -
Moz error with domain and page authority if no www in my domain
Hello, so our domain is website.com and we do not use www in our domain. Now moz shows our page authority as huge (website. Com) and domain authority very low. But our domain is our page that we rank. Is this due to the fact that we use no www and we rank our main index page? Am I correct? Thanks!
Link Explorer | | advertisingcloud0 -
Open site explorer Update
Hi Moz community, I have been using this tool to check my DA & PA and backlinks of my website. Since last week we have some outbound links to my website as I knew it but MOZ havent pointed out these links when I use the "Open site explorer" tool. Please answer this for me. Thanks & regards, Zita
Link Explorer | | zita.vn0 -
Open Site Explorer -> Just Discovered -> Internal Links: Only shown 1 url link per day
Hi, We have a page that have like 10-15 new content/pages per day.
Link Explorer | | Inspiringinterns
eg. domain.com/post-id-01/, omain.com/post-id-02/, omain.com/post-id-03/ etc
But somehow, under Just-Discovered, internal links only show 1 per day when it suppose to display like 10-15.
The layout for each pages is exact same except for the content changes and the url's ID changes. Our competitor on the other hand, they have like 5 new page per day, but somehow Moz shows their internal links as 25 per days. Each of their new url have 4 more prefix number.
Eg:
new-page-01?track=990
new-page-01?track=991
new-page-01?track=992 etc
The above example url is technically as 1 page if without the "?" affix. Whiles all our new pages/url have unique id, but Moz only show 1 a day. Please advise on how to get Moz to shows all the new pages in Just-Discovered (internal link). Thanks, Cam0 -
Is there an option that's more precise over Open Site Explorer?
I've had folks explain to me before that OpenSiteExplorer is just an estimation, etc. but there are some fairly easy statistics that seem to be different and it makes me nervous that either its wrong or I'm doing something wrong. As you can see in the image, moz isn't read social metrics correctly. It actually used to be pretty spot on, but as you can see with Google+'s its off. Maybe not a big deal right? But for my clients new Moz Analytic print outs it makes somewhat of a difference. Any help? UlwQs3w
Link Explorer | | jonnyholt0