How do you fix a Google My Business Location Issue if the road doesn't yet exist on Google Maps?
-
My core question is just: How do you fix a Google My Business Location Issue if the road doesn't yet exist on Google Maps? Do I have any other options other than to just wait on Google to catch up with reality?
Here's the background:
I work for a hospital. We just opened a clinic on a street that is real and has a U.S. Postal Address, but Google Maps doesn't recognize it, and redirects people to a house .
This is our postal address: 8343 S 168th Ave Omaha NE 68136-1677
If a patient enters the following into google maps, 8343 S 168th Ave, the location the map autofills the wrong zip code, and sends them to a home that is on S 168th Ave. (where in theory a home would exist if it had that home number). The road does exist in that portion of town.
If a patient enters 8343 S 168th Ave, Omaha NE 68136, google maps takes you to the correct location, but it automatically changes Ave to St. The verified Google My Business listing also lists it as Street, even though on the back end I've put in the word Avenue, and it shows up in the right place.
If however someone just searches by name "Chalco Clinic" the right Google My Business comes up.
This is the Google My Business page I'm referring to: https://www.google.com/maps/place/Nebraska+Medicine+-+Chalco/@41.1754796,-96.1787153,15z/data=!4m5!3m4!1s0x0:0xf77aefb4e27f865!8m2!3d41.1754796!4d-96.1787153 And even though it says it's on a Street, on the back end of the claimed listing I've used "Avenue".
In case it matters, this is the landing page for the location: https://www.nebraskamed.com/chalco
-
Hey Patrick,
Coming back to give you 2 additional pro tips I got from Mike Blumenthal:
-
Get multiple people to report the issue via the "send feedback" link. This could help the job get done.
-
If you see no traction after a couple of months, go report the whole issue in the GMB forum. The TCs there can try to escalate it for you.
So nice of Mike to offer these extra tips
-
-
Thanks for the additional feedback Miriam. I'm working to implement both steps.
-
You're welcome, Patrick. So, I have 2 suggestions:
-
Short-term, change the email being sent out so that it links to a correct, custom map on your website instead of G Maps.
-
Long-term, go to your town on G Maps, and in the lower right, click the tiny "send feedback" link to report the missing street issue. It will likely take a month, but hopefully Google will act on this. Only then should you re-include the link to your G Maps map in the email.
Hope this helps!
-
-
Thanks for the additional input. I've just tried reaching out directly to Google.
-
Thanks for the input Miriam,
There is a street and an avenue, and both are currently in Google Maps etc. (But the part of the avenue where our new clinic is, is not yet in Google Maps).
The problem is the avenue portion of the road where our clinic is, does not exist in Google's eyes.
So Google changes the address, assuming that people mean the street (which happens to run almost parallel to the new chunk of avenue that just got built). If that happens people at least are directed to the correct spot (even if the address isn't right). This is what happens when someone searches by name for the clinic.
But if someone types in the full address, Google points them to a stretch of the avenue that really does exist in Google. And that's the biggest problem, them wrongly locating the building far from where it actually is. This only happens when someone types in the full address. I agree with you that few people would type in the full address. But I think the problem is they get an email with the appointment address, and click on it. That drives them to Google maps, and thus directs them to a place far from our clinic.
-
Hi Patrick!
Ooh - these can be tough! Thanks for providing such thorough details.
The good news is, the majority of your patients are unlikely to look you up via a street address. So long as their search for "Chalco Clinic" is getting them to a Knowledge Panel and a map that showing your accurate location, you're likely getting found by most of your patients. You'd also want to check to be sure that a non-branded search (like "health clinic omaha" is also rendering a listing that sends your patients to the right place from the local pack/local finder view).
When I do the searches you've listed out, it's clear that Google thinks of this geography as 168th St ... not 168th Ave. You can see that right on the map - it's being designated a street not an avenue. I want to be sure I understand ... there is just one 168th in your town, right? Or, are you saying that Omaha has both a 168th St. and a 168th Avenue? Please, let me know on that. I'll pop back by as soon as I can to read your answer.
-
How long has this been going on?
I would check the verification. Verifying over the phone will not have properly verified the physical address which clearly needs adding to Google maps. If it's the case that Google just doesn't have a road on the map then call them.
https://searchengineland.com/problems-google-business-use-phone-support-221305
Or email - see attachment
Best of luck!
Regards
Nigel
-
Thanks Nigel. The pin is in the correct place. I think I might have verified it over the phone, but even though I typed in the address, it still won't allow the correct address to visibly show. If they search the name of our clinic, the GMB pops up and everything is great. Even though the address is wrong, it still shows it at the spot I marked. But for some reason if they just type in the address, it still directs them to the wrong place.
-
Hi Patrick
If Google can't find the address then add it naturally and when asked you can move the pin to exactly where the business is. When you verify GMB location they will send a card to the address - type in the pin number on the card and Bob's your uncle.
Hope that helps
Regards
Nigel
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Google map pack confusion
Hi there!
Local Listings | | RobWilson
My name's Rob and I'm the owner of Nimble Nerds in Sydney, Australia. We provide on-site visits to customers at their locations to provide IT Support. I would love some insight on my confusion please, as I can't get my head around it after months. I've made individual pages targetting individual suburbs, eg 'computer repairs putney'. I noticed that only suburbs without individual tailored pages were showing in google map pack. So to test it I deleted my Putney page so it would re-index to the home page. Not only did this not result in appearing in that suburb on Map pack I also lost my SERP ranking as well. Is it still good to make individual pages for suburbs please?
Is this going to negatively affect my map pack rankings in suburbs where they're pointing to the homepage?
Does map pack only point to homepages? Confused! Ahah0 -
What's the best way to identify duplicate listings?
I'm doing manual duplicate research for an account and wanted to know if anyone had a resource to share on how to find duplicate listings for GMB and other citations. https://searchengineland.com/definitive-guide-duplicate-research-local-seo-238719 Ive been working off of this article from Joy Hawkins, but she mentions using Map Maker to search a phone number, but Google has since shut Map Maker down. Maps doesn't seem to work the same way, as I've searched a phone number which I know has duplicate listings and they don't come up. Any tips on a better tool or process?
Local Listings | | formandfunctionagency0 -
Concerned about cannibalization for local SEO results. Should we move some of our location pages to a subdomain?
Currently we are providing local SEO recommendations for a well known pharmacy chain. Like most major brands they enjoy multiple organic (not just 3 pack results) listings when people search for local phrases such as "Dallas pharmacy clinics'". The issue is that all these listings are coming from the same domain page. We are seeing multiple listings both branded and non-branded search queries. Our concern is that Google will someday decide to choose one listing as the most authoritative and nix the rest of the local listings which will reduce their first page search engine saturation. To maintain first page saturation we are considering recommending to the client that they move some of their location listings
Local Listings | | RosemaryB
to a subdomain (different IP address) to avoid a Google "clean up". Please note that our client is certainly not using any "doorway" pages but some of these are very scarce on content. They do not have an issue with duplicate content either. By using subdomains could we help maintain our client's first page saturation? Any links to articles would be much appreciated.0 -
Local citations from business directories in other countries
Hi all, I normally work for clients in my home county (The Netherlands) and with local citation building I focus on Dutch websites or well know .com websites in the Netherlands. My rule of thumb kinda was, if it’s not known in the Netherlands it isn’t worth getting mentioned there. Since The Netherlands are pretty small and I think Google ain’t perfect I was wondering if it makes sense to list a Dutch business on any .com business listings that are internationally big, but aren’t well known in the Netherlands. Two reasons that got me thinking this direction: A big well known Dutch company offers a service such as Moz local and did integrate their service with several international business listing websites that I never heard off, since these business directories focus themselves on other parts of the world. Google ain’t perfect and I think they got more budget to identify trustworthy business directories with an international focus or a focus on America then with a focus on The Netherlands. So I’m wondering if it makes any sense to list a Dutch business on let’s say the top 20 international business directories (although these directories don’t have any brand recognition in The Netherlands).
Local Listings | | Bob_van_Biezen0 -
Google Local Business SEO
Under "http://moz.com/blog/everybody-needs-local-seo" Q) There is a paragraph saying "If your business has multiple locations, you should have a unique location landing page for each Google Plus Local listing." Does it mean that for each of my shop (location), i have to create an brand new google plus page for it? Q) There is a paragraph saying "you're dealing with a single location, then we're talking about your home page - but these elements should also be locally optimized on product and services pages. City and state in the title tag. City and state in H1 heading" For example, if my country is australia, i have to create a page within my website and the it is optimised to the keywords "Gold Coast | Australia" in my 'product and services page'?
Local Listings | | kevinbp0 -
Google Maps Spam
Has anyone had any luck with the Google webspam team getting spammy results taken down or changed? If so can you please tell me how you did it.
Local Listings | | apittsburghplumber.com0 -
Report Google Plus Pages for Catergory Stuffing?
Doing some analysis for a clients and it have come to our attention that some of the competitors in this area have 16 to 18 categories, many duplicate and keyword stuffed. I tried to find a specific action to report this to Google, I am aware you can report spam for websites does this apply to the places pages as well? Can you just use the report abuse or report spam links? Anyone have any experience with this type of action with Google? Thanks.
Local Listings | | AFoust1 -
Google Places for Business was removed after 6 months
Hello Everyone, After 6 Months, Google has removed us from Google Places for Business and Maps. We did everything properly and we where serving on the 3rd position. Now it seems that the listing is back in Pending? 1. Does anybody have any suggestions how to proceed or how to handle this?
Local Listings | | EVERWORLD.ENTERTAIMENT
2. Can we use places listings again using the same Address?
3. How long will it take to process again?
4. We also heard that some one might of complained?? Your help is much needed. Thanks0