Wrong logo on Google Knowledge Panel
-
We have several different listings & brands on our site and the logo that is being pulled is one of our listings. We have identified the logo through organization structured data as well as provided the "feedback" section with the correct link multiple times.
Does anyone know how we can get this resolved?
-
First, I just want to make double sure (as there's a lot of terminology confusion) -- you're talking about the main Knowledge Panel in the right-hand column on desktop, right?
Unfortunately, when these go wrong, there's not a good mechanism for fixing them. Sometimes, best you can do is try to get a Googler's attention, either on the help forums or on Twitter. As Alex said, if there's bad WikiData in play, definitely fix that, but you do have to have someone with editor credentials, unfortunately.
Is the logo coming from the wrong source entirely (like a competitor), or is it an issue of an old/outdated logo?
Is your GMB data updates? Some Knowledge Panels cross with GMB/local data. Hard to say without knowing the specific example/company.
-
It does. The logo is outdated and I want to update the image.
Question, I know wikipedia is finicky about people from the brand updating the brand page. Do you know if I create a wikipedia account with my brand email, will the logo update be denied?
-
Does your organisation have a Wikipedia page? When we updated the logo on our Wiki entry, Google pulled the new logo from there to use in the Knowledge Panel.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Are there any benefits to using Google+ for business if it has no followers and no user engagement?
My G+ for business currently has 55 followers and no engagement - apart from me liking the posts from my personal G+ Apart from the benefits of having content indexed faster, is there any other benefits for me in this situation, from an SEO perspective? I would like to grow the followers and engagement but not sure how as my social marketing skills are not as strong as my technical seo.
Branding | | AjazMozPro2 -
Google+ SERP Visibility For Non Branded Keywords
Hi, I've noticed that a competitors Google+ box is appearing on the right hand side of the Google UK SERPs for a non-branded keyword (open air balustrade). Please see attached image. I've always thought that the Google+ box would only be displayed in the SERPS for branded keywords. How is this Google+ box appearing for non-branded keywords? How can we improve our chances of our Google+ box being shown instead? Many thanks in advance, Lee. vDm914D
Branding | | Webpresence0 -
Google Authorship
Hey Guys, For about a few days now, my google authorship photo no longer appears in search results. Also, I am unable to access my google places page, as every time I try I get an error from google (error #500). The places page still works, but I cannot log in as an administrator. I have no idea why this is happening, as the rich snippets tool indicates that everything is fine and dandy. I have also made no changes to the structure of the site. Can someone please explain why I am encountering these problems. Any help would be greatly appreciated.
Branding | | dtlalaw0 -
Google Places Zoom level question
One of my clients (a dealership) has 2 google places listings. One for their actual dealership and one for their parts and service dept (they are separate buildings 5-10 mins away from each other). When you search for their name "Westchester Toyota" both in web and maps the only result is for the parts and service building. Both listings are active and verified (and both are in good standings). The weirder part is that if you take that same search in maps "Westchester Toyota" zoom out a few levels and search again Boom both listings appear... Not only that but the main stores listing is places as listing A. I'm wondering if anyone has ever had this issue and has a solution? I believe on the initial search Google is deeming the parts and service listing as the dominant listing (which is why it zooms in so far) but then Google throws me for a loop making the real listing the "A" when you zoom out. Note: The main listing is closer to Westchester, NY. Any insight is appreciated!
Branding | | Haystak0 -
How to feature in Google restaurant reviews?
Hi, When I Google a restaurant name here in the UK - try "fat duck bray" I see the photo of the restaurant on the right hand side, the Zagat review score and then right at the bottom of this section there is "More Reviews" with links to Urbanspoon,com, qype.co.uk, Zagat.com and Blackbookmag.com (often TripAdvisor will appear here too.) To one of the sites I work with these are all the competition so the natural question is how would one appear here? I've never seen anything covering this before so interested if anyone else has read anything on this or has any experience on this. Thanks in advance for any answers.
Branding | | ianmcintosh0 -
How to troubleshoot google authorship?
Before anyone makes the suggestion, I have already read many of the articles online how to create authorship. I believe I have gone through every step correctly. Google plus is properly connected to my blog, name is same on blog as it is in google plus profile. It even appears that the rich snippets tool is reading my mark up appropriately. It's been about a month and I'm not seeing my image with my blog posts. Does anyone have any suggestions? Is there a way to trouble shoot this? My image shows for my google plus page, just not my blog posts. Any advice would be helpful. Thanks. Regards, Dino
Branding | | Dino640 -
Using Multiple Locations for Google Business/Maps
Hey MOZers, I currently work for a company with several other offices in other countries. Is it possible to set-up Google 'Business' and Google 'Maps' pages so when a user in a given country queries 'our business' on either Google 'Search' or Google 'Maps' they will receive the relevant business information for that country. For example, if an internet user in Canada enters a query for 'our business' in Canada (and we have an office in Canada) is there anyway to set up our Google Business page and Google Maps page so that user receives the contact information for the Canada office, rather than the US office? Conversely, if someone in the United States enters a search query for 'our business' is there a way to set it up so that the user receives our address in the states?
Branding | | NiallSmith0 -
Facebook, Google Plus - What to share/like?
Hi everybody! We are planning to offer an incentive to all our customers who interact with us on social media websites. What's the most important thing to ask from a customer? Facebook to like our Facebook business page or to like our own website through Facebook? to just follow us on Facebook or to actually comment / interact on our wall? Google + to +1, share, add to circle our Google+ business webpage or to +1 or share our own website? So basically what do we need to promote most? Our Facebook / Google+ business pages or our own website through social media marketing? While we understand it's important to actually interact with the customers and offer value on social media websites, we are looking to boost our SEO efforts. Thank you!
Branding | | echo10