Open site explorer does not work

[bwrecycling]

Hello, we are trying to work with http://www.opensiteexplorer.org/ but it does not work both in chrome and IE, what seem to be the problem? thanks, Sam.

[ChiarynMiranda]

Hey Sam,

Sorry that you are having some issues connecting to OSE. The issue with Chrome is a known issue and can usually be fixed by clearing your cache and cookies and restarting your browser. I would recommend clearing your cookies for all time. That should help.

As for IE, we aren't really optimized for use in IE so that may be causing the issue. Did you try to diagnose the connection issue? That might help us to know what would be causing the connection issue with that browser.

I would also recommend that you make sure that third-party cookies are activated in your browser (I know it seems basic, but it really does help). This is how you do this inChrome: http://www.google.com/support/chrome/bin/answer.py?answer=95647

If that still doesn't work, please let us know.

-Chiaryn

[bwrecycling]

This is what we are getting for IE 8.0.6

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Internet Explorer cannot display the webpage

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What you can try:

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| <a></a> | More information |

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[bwrecycling]

This is what we are getting on Chrome

This webpage has a redirect loop

The webpage at http://www.opensiteexplorer.org/ has resulted in too many redirects. Clearing your cookies for this site or allowing third-party cookies may fix the problem. If not, it is possibly a server configuration issue and not a problem with your computer.

Here are some suggestions:

• Reload this webpage later.
• Learn more about this problem.

Error 310 (net::ERR_TOO_MANY_REDIREWe did delete the cookies but it still does the same problem.

[KeriMorgret]

Hi Sam,

We're sorry to hear that OSE isn't working for you. Could you go to our help hub at http://www.seomoz.org/help and use the red Contact our Help Team button? Open a ticket, and let us know what is or is not happening. Are you getting an error about too many redirects? If you can give us a few details, we'll be able to help you figure it out and improve our software.

Thanks!

Keri

[CaseyKluver]

Sam,

I am working on a mac, and OSE works across all browsers including Chrome. What version of IE?

You mention "It doesn't work". What exactly do you mean by that? The website is down? The tool is pulling in wrong data? The tool is pulling in no data at all?

No one here can possibly answer your question without more specifics.