Do SEOmoz private questions get answered?
-
I submitted a question on September 30 and never received a response. I then followed up on October 6 and had an exchange with the support staff, who first told me that the question would be answered and then a couple of days later told me that they had no record of the question. By chance, I had taken a screen shot showing confirmation that the question had been sent (just something I did to remind myself to follow up if I didn't get a response!), which I sent to them along with the question again. That was four days ago, and I've heard nothing since then - not even an automated email saying that the question was received. Is it common for it to take almost a month before a response is received, and to have to follow up multiple times just to get an answer?
-
We got it!
-
Hi Nick,
I'll submit my question again. Can you please confirm if it is received, and that it will be answered?
Thanks in advance,
Carolina
-
Hey Carolina,
Sorry about the confusion! It looks like the last QA question you have submitted was an hour ago under the title:
How important are tags on blogs?
If you have a link to your private question to send me I would love to take a look at it. If you didn't get an email confirmation, then my guess is that it didn't post and was lost in the internet wasteland.
Sorry about that.
Best,
Nick
-
It sounds to me like something went wrong. I've only done 1 private question ever, but had a few exchanges in that thread. It took a few days to get the first response and then follow ups came quickly.
Does it appear under "My Q&A" in the top menu? If it does then it is presumably posted.
If not, I'd risk it and post it again to be honest. It could be that support didn't fix whatever happened with the original post.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Seomoz crawl: 4XX (Client Error) How to find were the error are?
I got eight 404 errors with the Seomoz crawl, but the report does not says where the 404 page is linked from (like it does for dup content), or I'm I missing something? Thanks
Moz Pro | | PaddyDisplays0 -
Does SeoMoz realize about duplicated url blocked in robot.txt?
Hi there: Just a newby question... I found some duplicated url in the "SEOmoz Crawl diagnostic reports" that should not be there. They are intended to be blocked by the web robot.txt file. Here is an example url (joomla + virtuemart structure): http://www.domain.com/component/users/?view=registration and the here is the blocking content in the robots.txt file User-agent: * _ Disallow: /components/_ Question is: Will this kind of duplicated url errors be removed from the error list automatically in the future? Should I remember what errors should not really be in the error list? What is the best way to handle this kind of errors? Thanks and best regards Franky
Moz Pro | | Viada0 -
SEOMoz ranking reports inaccurate for Google?
So I have notice that, at least for some searches, the rankings shown in SEOMoz's ranking reports are meaningless. I assume this is due to blended search results including local search. For example, I have a client, who is ranked 3rd overall for one of his most important search terms, but his ranking is based upon his local result (there are 2 organic search results and then he is the first local result). The SEOMoz report shows him being ranked 12th. Anyway I count down to the 12th ranked site (including local search, not including local search) his site is not there. In fact the only place it is in the top 3 pages is in the local result. As a local marketing consultant, almost all of my clients are looking to be found for "Jackson Hole" this or that, or "Jackson, WY" this or that, so this is a pretty critical issue to me. I would appreciate feedback. Thanks!
Moz Pro | | farlandlee0 -
How often does SEOMoz refresh their link analysis data?
I know that my link profile has changed within the last month, yet both SEOMoz campaign link analysis and Open Site Explorer have shown the exact same number of links for more than a month. Majestic SEO fluctuates as I would expect, but Moz data is unchanged.
Moz Pro | | Aggie0 -
Seomoz keyword research
Hi, does seomoz have keyword research tool? or any plan to have one in near future?
Moz Pro | | imsameer0 -
Garbled URL's in Private Messages.
Every time I try to put a url in a Private message it gets garbled up with extra chars and then won't go to the right place. http://www.facebook.com/pages/Mariah-Carle-Photography Becomes: http://www.facebook.com/pages/Mariah58973jhsdfui-Carle%8594743Photography Ok after that test I deliberately garbled a url and it STILL work in the open forums....
Moz Pro | | Mcarle0 -
Trying to understand how a website is getting higher than me with less links
Hi i am new to seo and trying to teach myself the best way to improve a site and the best way to use the tools on seomoz. The problem i have is. i am working on a page at the moment on a site. the page is called weight loss hypnotherapy http://www.clairehegarty.co.uk/weight-loss-hypnotherapy and i have around 130 links going to the page where as a site which is much higher than me in google has only around 5 links. I cannot understand with being new to seo how this can happen, can anyone please explain what i need to do to improve my ranking please. here is the site i am talking about that is higher than me www.weightlosshypnotherapy.co.uk/ any help would be great can anyone also give me a good example of a page before it has been optimised and a page after it has had this done.
Moz Pro | | ClaireH-1848860 -
What causes Crawl Diagnostics Processing Errors in seomoz campaign?
I'm getting the following error when seomoz tries to spider my site: First Crawl in Progress! Processing Issues for 671 pages Started: Apr. 23rd, 2011 Here is the robots.txt data from the site: Disallow ALL BOTS for image directories and JPEG files. User-agent: * Disallow: /stats/ Disallow: /images/ Disallow: /newspictures/ Disallow: /pdfs/ Disallow: /propbig/ Disallow: /propsmall/ Disallow: /*.jpg$ Any ideas on how to get around this would be appreciated 🙂
Moz Pro | | cmaddison0