Product Reviews
-
Any one have good strategies to get product reviews from customers? Whether general or specific to G+, Yelp, On Page, local review sites, etc?
Thanks
-
Absolutely, and it's my pleasure to help!
-
I had seen that post by Rozek a while ago, but forgot about it, so thanks.
I think the key here is "a slow, diverse and steady acquisition of reviews over time is a much better strategy than trying to make a big splash all at once"
-
Hi IOSC,
Great question, and a really important point from Keri regarding never soliciting Yelp reviews from your customers. Their policies and filters are the most stringent of any review platform; Yelp wants all reviews to happen spontaneously.
When it comes to Google-based reviews, the best policy is to take it slow. Avoid sending out email blasts or running campaigns that will generate a large number of reviews at any one time. Google has also upped the stringency of their review filters of late and too great a velocity of incoming reviews can result in review loss for the business owner. Ask, perhaps, 1-3 happy customers a week if they'd like to review you. Then, if 1 or 2 of them do, this will be a gentle acquisition.
Also, take a look at your competitors' average number of reviews. If most of them in your locale have, say, 20 Google-based reviews, then aim for having 30 or 40 on your profile...don't aim for having 200. This is another area in which it is speculated that Google may become suspicious that reviews are being bought or falsely generated by the business.
A read through Google's Review Posting Guidelines will be very important for you:
https://support.google.com/places/answer/187622?hl=en
Another good step is to, again, look at your direct local competitors and see which 3rd party review sites Google is linking to from their Google+ Local pages in the 'reviews from around the web' section. This way, you may discover that, for your locale and industry, Google seems to be trusting certain sites like citysearch, judysbook or insiderpages most. This will signal to you that it's important for you to have customers review you there.
In actually setting about requesting reviews, a good process would be to obtain the customer's email at the time of service. Follow up 2-3 days after a service is rendered with a brief, friendly, well-crafted email, letting the customer know how much you would appreciate his review. You might list a few places (not including Yelp) where you have review profiles and let the customer know that you would like them to pick their favorite platform. While Google and Yelp reviews are typically the most important for local business owners, review diversity is very healthy insurance against massive review loss, should you ever lose all of your reviews on one site or another. Remember, not everyone is going to have a Google account, so leaving a Google based review could be a pain for them, whereas if they are an active member at TripAdvisor, their review their will be easy for them and good for your business.
I recommend you read Phil Rozek's 2012 post on the local review ecosystem to get a quick education on the way in which data is shared between some of the review platforms (http://www.localvisibilitysystem.com/2012/07/06/the-local-business-reviews-ecosystem/). Great piece!
Hope I've pointed out some helpful ideas for you here. Just remember, a slow, diverse and steady acquisition of reviews over time is a much better strategy than trying to make a big splash all at once.
-
Hi Keri,
Great advice. That's something I do not know thank you for updating me on that as well.
I agree with Keri you have to read the terms of service for every single site you want to promote this time however I do believe that you should check all these things prior to ever running any sort of contest or promotion.
Sincerely,
Thomas
-
However, DO NOT mention Yelp. Yelp does not allow you to in any way encourage customers to leave reviews, even without a contest. Be sure to read and understand the guidelines of review sites before trying to encourage people to leave reviews.
-
Send out a newsletter 100% white and make sure you double opt in. Using Mail chimp, it AWeber or my fav mill33.com
Give them incentive to speak about your website on your Google plus or any other form. By offering either a contest some sort of a process of any sort. Money off whatever you are selling for an iPad something everyone kind of uses would be a universal gift to almost anybody. For a review of your services. Then ask them to post the an honest review of the best experience they've had with your corporation on Google +. Then have it so one out of X entries wins an iPad or something similar.
Please understand that it is very Gray hat to actually pay people to give you reviews.
So you do not want cross the line into actually paying them for review and all. We just want them to give an honest review of your service and it is okay to actually offer them prize for participating in your review.
I hope I was of help,
Thomas
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Migrating educational resources for a SaaS product to an existing domain?
Odd situation I'm hoping some folks may have insight on. We have a product site and an educational site (two entirely separate domains). The educational site has: Existed for longer (24 years vs 13). Currently ranks for far more keywords and drives more traffic. Is an entirely separate brand from the product. Has historically driven sales to the product site (through email and onsite ads) but that channel has diminished over time. The product site Also has educational resources Is a more recognizable brand When prioritized resources here often drive far more revenue The Challenge
Branding | | pasware
Both sites cover very similar topics, making prioritization challenging and splits our topical focus. We are considering making the educational site our sole place for resources, migrating content from the product site, and rebranding the site to line up more closely with the product. Basically retain the domain, make it our sole focus for updates and new content, but align it with the strength of our more recognizable product. The Questions Does anyone have any experience with this type of rebrand where a separate domain is retained? Are we risking the loss of branded search queries in the process or some other risk? While potentially risking ranking/traffic loss would it make more sense to migrate all valuable content to the product site instead? Sorry for the long-winded questions here and appreciate any thoughts/ideas!0 -
When products are discontinued- best way to handle pinned or googled images
What do you lose by deleting a product and it's images from an e-commerce site? We have many product images with pinterest pins and shares or that show up on google images searches. Our site is an active American craft gallery with jewelry, art and handmade gifts from about 300 different artists. Most products are made in small quantities others are 1 of a kind. So we often have products selling out. Most items are organized by artist. Are there good practices to follow that will best keep our social media presence and links? I'd also like to stop buying extra space for all those images on my server Thanks so much Stephen
Branding | | stephenfishman0 -
Domain: Product brand or company brand?
I work for a company with a very strong brand. We have a product with an even stronger brand. Right now, our product marketing pages look like this: https://www.company.com/product/.... I believe this leads to URL bloat, and I think we're probably missing some search rank on product-branded keywords that we would automatically get if, instead, our product marketing was here: https://www.product.com/.... An example of this structure is Colgate Palmolive (http://www.colgatepalmolive.com/en/us/corp), the makers of Colgate toothpaste (http://www.colgate.com/en/us/oc/). We already own both domains, but of course right now SEO rank is entirely owned by company.com. If we put product marketing at product.com, of course the company site can still link to the product site anywhere, and vice-versa, which means (I think) that both domains help each other out. But we wouldn't have to spend as much time worrying about the branded keyword in product content. I have found some posted opinion that tends to support my hunch here, but I haven't seen anything more concrete in support of it. Has anyone got direct experience with this question?
Branding | | hoosteeno0 -
What is the perfect strategy for a Brand that manufactures the product?
Hello Moz Community, I'm currently associated with one of the brands. It's a nutrition and supplement brand that manufacture supplements. Now, they are running an e-commerce website. Problem: It should be product based website, not an e-commerce website (Like Design, Look and Feel of it.) The problem with SEO: What do you thing like which will work better.
Branding | | Max_
1. Doing Perfect On-Page SEO? And building links for queries like: Best whey protein supplement in "Geo." Buy Protein Powder Online Buy Whey Online "Geo." Generic Terms Brand Name URL All the Remaining Keywords and Anchors OR 1. Doing a perfect On-Page SEO? and
2. Doing massive outreach like Inviting bloggers for guest post (Natural Anchor) Guest Posts (Natural Anchor) Mentions on social media Content Local Business about reciprocal promotions Email outreach Product Reviews Influencers content Link building as mentioned above Q. Tell me which will work the best?
Q. What I've to change in the strategy?
Q. Also tell me how to do a perfect keyword research for product pages? Thank you0 -
Product expansion on website. Best practices for Retargeting Interior Pages with a high concern for brand.
For the past year, I've worked on a website that offered one product (Product 1). The homepage targeted both branded terms and the highest volume keywords for the one product. We've built a lot of strong links to the homepage using the natural variations of the targeted Keywords & the homepage ranks very well for these terms. The brand is now expanding its offerings to two products (Product 1 & 2). Thus necessitating the creation of two product subpages. I'm not concerned about ranking of Product 2's page, only Product 1. From a branding perspective, the homepage URL works wonderfully for the expanded offerings. And from an SEO perspective, offering two products allows me to target a very high volume group of keywords on the homepage that now makes more sense given the offerings. This new group of keywords will make even more sense if brand is able to roll out a 3rd product. The profitability of Product 1 & 2 are about the same. The profitability of potential product 3 is far greater 1+2 combined. Product 3 also has the most natural correlation with the group of KWs I plan to target on the homepage, i.e., I care more about the ranking of the homepage once Product 3 has launched. Product 3 will have its own interior product page as there is plenty of search volume for KWs specific to this product. I'm worried about hurting the rankings of the old product and URL confusion between the homepage & the to-be-created Product 1 page. I don't see myself having a lot of options. Options 301 - It does not make sense to 301 redirect the homepage to the Product 1 interior page. The homepage URL has strong branding and will be used in future marketing. I do not believe that I value the maintaining the rankings of Product 1 enough to push for making the new homepage example.com/home or similar to allow for the 301 redirect. Canonical - The content of the homepage will be changing, thus a rel=canonical to the Product 1 page does not make sense, nor does it make sense from a ranking perspective as I also want the homepage to rank for the new set of KWs I will be targeting The only real option I see is attempting to reach out to strong back links with Product 1 anchor text (or context) & asking them the switch the URL to the Product 1 interior page. Combine this with proper site-wide internal linking to the new Product 1 interior page & an anchor text link on the homepage to the new Product 1 interior page. Am I missing something? Am I dismissing either one of the above options too easily. Am I over-thinking this (yes probably)? Would love another set of eyes on this.
Branding | | 2uinc0 -
Online retailer has old product listing
A large online retailer in Europe used to sell a product that we sell in the US. They have not sold the product for more than a year but have not removed the item from their product listings. The price is marked down and the description says the product has been discontinued. They sell a very large number of items and have a high DA and this product listing ranks high in Google SERP. As you can imagine, this causes significant problems for us. Potential customers are given the wrong price and are also being told that the product has been discontinued. I have sent numerous requests to the retailer asking them to delete the product from their database with no success. Is it possible to send a notice to Google requesting that this product page be de-indexed? Any other suggestions? Best,
Branding | | ChristopherGlaeser
Christopher0 -
Is it a good idea to participate in review / giveaway bloggers
Hi, I sell Gift Baskets for children and the best customers are Moms. Is it a good idea to participate in review / giveaway mom bloggers? The way it works I give the blogger a product to review. They write their true experience with the Gift Basket and they link to my site Then we do a few product giveaway to moms / (bloggers subscriber) once a month. Then moms will review the winning products. To participate in drawing moms will visit my site, follow my tweeter. Like or dislike me on Facebook……. For each action they do they will get one extra chance on drawing. In here I will get few links to different page of the site. Are these links are good links? I am not paying cash to buy the link. But I give them product to review and they get to keep it. Simply Sassy Media at http://simplysassymedia.com/ is a good example. they manage and connect me to a lot of the blogger sites.
Branding | | giftbasket4kids0 -
Negative Youtube Review - Reputation Management
One of our clients had a negative youtube review which is really hurting their reputation. The problem was solved and not even at fault of our client. The uploader of the video was contacted, but has forgotten the username/password on the account. If you search for the brand name of the company, this video shows up 2nd on organic google results which is pretty embarrassing. What strategies would you all use to minimize the effects of this video? Would you buy an adword for the company name to push the video down?
Branding | | jastos0