Updated My Business Profiles & Still Not Ranking in Local SEO... What Next?
-
I have used Get Listed and a few other services to update my profiles for my company Health Care Associates (its a home health care agency). http:healthcareassociates.net. I have added pictures, categories, descriptions, key words, etc. and it doesn't seem to help. We are still not ranking in the search engines for "home care grand rapids", "home health care" etc.
What else can I do to optimize the local search?
Todd
-
Hi Todd,
I would not be concerned about Google's OCR regarding images in your header. That is not my understanding of the purpose of OCR. But, I would definitely search the Internet for that call tracking number. Because you had it published in real text on the site, it may exist elsewhere on the web. You need to find all instances of it (if any) and edit them to reflect your authoritative local business number. Good luck!
-
Again, super helpful Miriam! Just read the article on Call Tracking numbers. Ugh! I changed the phone numbers in the content but left the tracking number in the image at the top. Yet, now I am worried about Google's Optical Character Recognition. We're trying to track how many potential customers call us from the site, which can only be done with a tracking code. But I certainly don't want to jeopardize our Local SEO.
Todd
-
Hi Todd,
Thanks for your detailed reply. I'll answer, one by one:
- All main pages of your website need to be optimized with your geography in mind. Remember - you are not trying to rank for 'home health care' or 'visiting nurses' - you are trying to rank for your keywords+your city name. You don't care if people in Texas find you. You care if your neighbors can find you and the local optimization of your website is a big part of what will make this possible. I am going to link you to a guide I give to all of my new Local SEO clients. I think it will be a helpful read for you:
-
Good idea!
-
Call tracking numbers are taboo in Local Search, unfortunately, because they cloud the purity of the NAP (name-address-phone number) signal you need to be sending to bots and humans. For more on this issue, read this article by Chris Silver Smith (http://searchengineland.com/for-local-seo-lack-of-call-tracking-solution-spawns-cloaking-70198) and this more recent one by Mike Blumenthal (http://blumenthals.com/blog/2013/05/14/a-guide-to-call-tracking-and-local/) to get the history and current understanding of this issue. These articles will teach you what you should and shouldn't do with call tracking numbers.
-
If the majority of your business is being transacted at clients' locations then you are an SAB and should be hiding your address. It's estimated that Google has penalized thousands (likely more) of businesses for failure to comply with this rule since they announced it in May of 2012. How you comply depends on whether you have the old or new Places dashboard. The new one makes the procedure more automatic, but I'm not sure which dash you have, so this is something you should research further.
-
Many good Local SEO firms offer audits, but their rates will all be different. You should expect to invest at least a few hundred dollars in a good one. I recommend that you visit that Professional Assistance page on GetListed and contact a few of the providers there to inquire about their rates.
Hope this helps!
-
Also, I checked my excel doc for local search listings and I did create a listing for Yelp, Nokia and eLocal. Is there a lag time with GetListed?
Yelp: http://www.yelp.com/biz/health-care-associates-and-community-care-givers-grandville
Nokia: http://here.com/primeplaces/places/show/840dpeh0-7d7af180af71446ba3ab8b5a54ab7c03?tab=edit
Todd
-
Hi Miriam,
As a follow up, here is some more detail.
1. I have a well written blog post that is locally optimized (http://healthcareassociates.net/5-reasons-home-health-care-in-grand-rapids-michigan-is-the-epitome-of-care/). It is well liked and shared. Do I need to focus more on optimizing the home page?
2. Yikes. I had no idea. I will have them remove the reviews.
3. Yeah, we have a tracking number to measure people coming from the website. I am having my web guy change the footer number. Does the number at the top need to change too? Its an image. We really do need to track people and figure out how they care calling us.
4. We meet with our clients in their own home. They rarely come into the main office. So I should hide my business' address? How will local map work then?
5. How much does it cost for a professional audit?
Thanks again!
Todd
-
It's my pleasure, Todd. I'm here to help!
-
Thank you, Matt. That's very nice of you to say!
-
Fantastic response, Miriam.
-
Miriam, thank you so much for the detail. I will respond more tomorrow. I sincerely appreciate the depth of answer.
-
Thanks Gregory, I just made some changes based on your suggestions.
-
Thanks Matt. I will definitely be looking more at the guide.
-
Wow! Thank you so much guys for helping. And Miriam especially, I sincerely appreciate the help. I will start immediately implementing the above. Such a huge help!
-
Hi Todd,
There are number of issues going on here. In the scope of Q&A, I can't provide a full audit, but will jot down some issues I see.
-
The site is not locally optimized. This is a big piece of the picture. You've got to work your geographic keywords into important areas like title tags and main copy. Organic factors are a major component of high local rankings.
-
There is a serious issue going on on your Google+ Local page. 3 of your 4 reviews are from employees of your company. This is a violation of the guidelines. These guidelines (located at: https://support.google.com/places/answer/187622?hl=en) state:
Conflict of interest: Reviews are only valuable when they are honest and unbiased. For instance, as a business owner or employee you should not review your own business or current place of work.
You should get your employees to remove those reviews and not allow staff to review the business in future.
-
Uh-oh! This is a big problem, too. Your Google+ Local pages lists your phone number as 616-531-9973 but the number you are listing in your website footer NAP is 616-530-0093. These numbers should be identical. You should have a single local area code phone number associated with the business name and address, so, seeing this, I suspect that you have a citation consistency issue going on. If you've got different phone numbers published in different places, this is definitely a problem and needs to be resolved.
-
Do you meet face-to-face with clients at 3101 Prairie St. SW or do all transactions happen in the homes of your clients where caregivers are rendering services? If the latter, you should be complying with Google's hide address rule. I'm not totally clear from visiting your website whether your business is a Service Area Business (like a plumbing company) or qualifies as brick-and-mortar. If an SAB, failure to hide the address on your Google+ Local listing will typically result in penalties and ranking issues.
-
Great you are using GetListed. Looking at your to-do list there, it looks like you haven't yet created a listing at Yelp, Nokia or eLocal. Once you've got all of GetListed's suggested listings under control, you can continue to build out citations at many other places. If you check out the Learning Center at GetListed, you will see 2 articles regarding best citations by city and best citations by industry. Check those out, and do further research to see if there are other places to see where your business should be listed.
Again, my remarks cannot be seen in the light of a full audit, but what I have managed to turn up in a few minutes of looking should clue us both in that you've got some pretty serious issues going on. These deserve immediate attention. If you aren't currently working one-on-one with a Local SEO consultant, you may want to consider hiring one, and there is no better list of trusted providers than the list at GetListed at https://getlisted.org/static/resources/trustedproviders.html. If I was able to find this many problems at a glance, you may have others going on and a professional audit may be the very best thing you could do for your company. Hope this advice helps!
-
-
Couple of things...
-
You service is focused on Grand Rapids, but no where on your home page do the words "Grand Rapids" appear. You need to use the phrases and the locations you want to rank for. Get something like "Home Care in Grand Rapids" as an h1 way up near the top of the page. Then sprinkle appropriate words like "Grand Rapids, Michigan" at least 4 times through the rest of the home page.
-
If your site is brand new, it may not rank organically on Google for quite awhile. Last I heard, Google had a 1 year "sandbox" that most new sites were stuck in. The sandbox is there to make sure you are a serious site that is going to stick around. Supposedly it is VERY HARD to rank organically above page three while you are in the sandbox. During that period you can use PPC and social media to drive visitors to your site.
-
-
Tough to explain where you should start with this without a 10,000 word reply.
It sounds like you might benefit from reading this... http://moz.com/beginners-guide-to-seo
Once you have read that, there are a few other things you need to do before thinking about building some nice, relevant and natural looking links.
- Add the keyword to the page title in an natural looking way
- Add some relevant content to the page and make sure you include the keyword once or twice
- Add a H1 and H2 heading on the page with the keyword in
There are loads of other bits to do but these are certainly something which will help you on the way.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Ranking #1 in Bing & DuckDuckGo, not at all for Google - where am I going wrong?
According to the Moz rank checking tool, my blog ranks in the top 3 for my name "James Crowley" on Bing, Yahoo (both in the US and UK), and also DuckDuckGo (though Moz can't tell me that). And yet doesn't rank anywhere for Google. I don't have any penalties, and for other keywords it appears fine on Google. Does this seem strange to you? Am I going wrong somewhere? The blog is https://www.jamescrowley.net/. Many thanks James Nq5uF2al.png
Intermediate & Advanced SEO | | james.crowley0 -
Is anyone aware about a tool that can be used for tracking YouTube video ranking on SERP & YouTube?
I am looking for a tool that can track ranking position of a YouTube video on SERP and YouTube. An example would be, Suppose I have a video X. I want to know the position of the video for keywords A,B,C on SERP and YouTube. Do let me know your inputs.
Intermediate & Advanced SEO | | SameerBhatia0 -
AMP - The what, why and how of it
Hi There, In our company, we never had AMP implemented on sites that we SEO for. We want to start doing that now. I know the basics of AMP and their requirements, however, I need to know a lot more about it from an SEO perspective of this before I actually get developers onto it. I want to know all the 1) risks involved, 2) the best ways to implement it (plugin etc.), 3) why it is worth it. I also want to know how to see if a developer knows what he is talking about - and really will do it the right way without messing me up? Are there any specific questions I should ask, or information he should be aware of? Also, is there a way for it it be done for pages that have more than just text like quote forms, sliding headers etc.? Should we only do it for the blog section of our site? I would greatly appreciate any links to additional resources on this topic, (not why to use AMP, but everything else) I greatly appreciate you taking the time to answer my question
Intermediate & Advanced SEO | | Ruchy0 -
Web Site Ranking
Hi Folks, I made some changes on my website www.gemslearninginstitute.com and published it two days ago. It was ranking on Google first page for a few keywords. I did not touch the pages which were ranking on first page. Since then I am not seeing the website ranking on the Google. Does it take a few days to rank again? How can I ensure that next time if I update the website or publish some blog on my website then it should not effect the ranking. Secondly, if I would like to rank in three different cities then do I need to create separate pages for each city or how should I proceed with this. Thanks
Intermediate & Advanced SEO | | fslpso0 -
Hosting and SEO
Hi all, Does the hosting of an website affect your SEO? We have a dynamic hosting currently, taking in account your knowledge and expertise, do you believe that this can affect SEO in any way? Thank you for your time. Good day. Monica
Intermediate & Advanced SEO | | monicapopa2 -
Why is this site not ranking?
http://www.petstoreunlimited.com They get good grades from the on-page tool. The links are not amazing, but are not super spammy. Yet it ranks for nothing they target Any reason why?
Intermediate & Advanced SEO | | Atomicx0 -
Duplicate content across hundreds of Local sites and they all rank #1
Usually when we discuss duplicate content, we're addressing the topic of penalties or non-indexing. In this case, we're discussing ranking high with duplicate content. I've seen lots of dental, chiropractor and veterinarian sites built by companies that give them cookie cutter sites with the same copy. And they all rank #1 or #2. Here are two companies that do that:
Intermediate & Advanced SEO | | katandmouse
http://www.rampsites.com/rampsites/home_standard.asp?sectionid=4
http://mysocialpractice.com/about/ The later uses external blogs to provide inbound links to their clients' site, but not all services do that, in fact, this is the first time I've seen them with external blogs. Usually the blog with duplicate copy is ON SITE and the sites still rank #1. Query "Why Your Smile Prefers Water Over Soft Drinks" to see duplicate content on external blogs. Or "Remember the Mad Hatter from the childhood classic, Alice in Wonderland? Back then, the process of making hats involved using mercury compounds. Overexposure could produce symptoms referred to as being" for duplicate content on chiropractor sites that rank high. I've seen well optimized sites rank under them even though their sites have just as much quality content and it's all original with more engagement and inbound links. It appears to me that Google is turning a blind eye on duplicate content. Maybe because these are local businesses with local clientele it doesn't care that a chiropractor in NY has the same content as one in CA, just as the visitor doesn't care because the visitor in CA isn't look at a chiropractor's site in NY generally. So maybe geo-targeting the site has something to do with it. As a test, I should take the same copy and put it on a non-geo-targeted site and see if it will get indexed. I asked another Local SEO expert if she has run across this, probably the best in my opinion. She has and she finds it difficult to rank above them as well. It's almost as if Google is favoring those sites. So the question is, should all dentists, chiropractors and veterinarians give it up to these services? I shudder to think that, but, hey it's working and it's a whole lot less work - and maybe expense - for them.0 -
SEO question
Hi i changed my page titles for a competitive keyword last week and noticed it has dropped 9 search engine ranking positions. Was ranking 37 and now it 46. Would you guys leave it and see if it starts creeping back up or change again? the page title i used was across my pages for example was Primary keyword | secondary keyword | Heading on page thanks for you help
Intermediate & Advanced SEO | | wazza19850