How do I make sure my account doesn't auto-renew
-
Our account is up for renewal in 10 days, but I want to switch off the auto-renewal. How do I do this?
I've tried to resolve the issues we're having with support but am getting nowhere. Was promised an update on Friday but no-one got back to me. These issues have been going on for months. Fed up of paying for something we're no longer getting.
I've been recommending Moz for years, but things really seem to have slipped lately.
Sorry to air this publicly but my frustration, waiting for replies and not getting what we're paying for are spilling over.
A very unhappy paying customer.
-
I apologize, Dave. I was providing instructions for canceling with a Paid account and with the free trial I am sorry for not being more careful with my wording. I am personally responding to you so we can fix this. I hope i can provide the level of support you need today.
-
Seriously?
Did you not read what I posted? Did you not look into my account at all?
We're not on a trial - we're paying customers, and have been for a few years now.
So no, I'm not enjoying my stay.
I'm extremely frustrated by the experience of going through your support channels and getting fobbed off and/or auto-responders, effectively.
I hear Moz talking a lot about customer support - but this is poor. Very poor.
Sorry to come across as an angry nutter, but this is beyond frustrating and a whole new level of poor service.
I've wasted too much time on trying to get this resolved.
This is how to turn someone who's sung your praise for years and frequently mentioned you in presentations at conferences into a really pissed-off ex-customer.
-
Hello Dave! Thanks for reaching out and for giving Moz a shot. We hope you enjoyed your stay.
Here's where you can find out more about canceling - it's super easy: http://moz.com/help/pro/account-settings. I'll also include the information in that post here for easy reading.
In sum, you can cancel your free trial any time within your first 30 days and you won't be charged. For example, if you sign up on December 1st, you can cancel anytime before December 30th and won't get charged at all. If you're already a paying customer, you can also cancel anytime! You'll remain PRO through your paid period and the account won't be renewed at the end of that paying period.
You can cancel your account by logging into the site and then going to the Billing & Subscription page at https://mza.seotoolninja.com/users/subscription. Here's a screenshot to help you on your way (you can also find this screenshot on that post I mentioned): http://screencast.com/t/tcZRPZGST
Hope that helps! Let us know if there's anything else we can do to help.
-
I see, but I'm waiting for a response from a Moz person. Not that they're so good at responding lately.
-
In the top right, click the symbol that looks like the head and shoulders of a person with some short lines next to it. Choose Billing & Subscription from the dropdown. You should be able to make all necessary changes from there.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Unsolved Delete my account
Hello, I just cancelled my subscription and would like to get my account deleted. Can you do this for me? vlad
Product Support | | Vlad870 -
I'm just coming up for renewal and didnt notice the price increase
Has the price for moz pro gone up considerably this year? I hadn't noticed or will it renew on the same price as previously?
Product Support | | Libra_Photographic0 -
How can I find details when Campaign was created and by Whom in my account?
I have 5 seats in account, How can I find out who created or modified campaign?
Product Support | | ITWEBTEAM0 -
Is it possible to move a campaign from one account to another
I have a campaign running for my client with the last company I've worked with in the past. Can they move that campaign to my account?
Product Support | | Genshaft0 -
Why even after having premium account we are not able to add more than 30 sites?
Having premium Moz account, still not able to add more than 30 sites. However account have the limit for 30 of 100 active sites. Kindly look into the issue.
Product Support | | ShaunPhilips0 -
No traffic data showing in account
I have a Google Analytics account linked to my Moz Analytics account but I am not seeing any traffic data at all. DXRdGfE
Product Support | | zatchels0 -
Campaign area styles won't load
When I try to view one of my campaigns, there's no CSS and it looks terrible. In the browser console, I'm seeing: Failed to load resource: the server responded with a status of 404 (Not Found) http://moz.com/stylesheets/campaigns/overview.cssFailed to load resource: the server responded with a status of 403 (Forbidden) http://d2inctq6psdv87.cloudfront.net/img/close-19x17.pngUncaught Invalid dimensions for plot, width = 87, height = 0 93081:716 Tried hard-refreshing and clearing Thanks,
Product Support | | sourcecoast
Alex1 -
Had to reactivate my account and now my campaign is completely gone -- eeek!
Hi, I recently had to change my bank and forgot that my payment for my moz PRO subscription was automatically deducted on a monthly basis from the older bank. I just realized this recently and have switched over my payment card to reactivate my account but now I see that my campaigns have been wiped as well. Could you please please please, reactivate my past campaign. There was so much history/past information there and I won't be able to recreate it to see the changes in the campaign and measure progress! Please help! I would really appreciate it. I am coming to the MozCon conference in just a couple of weeks and am looking forward to more wonderful insights from you guys! Thanks much, Christina Kettman
Product Support | | ChristinaMaria0