Missing campaign after billing update
-
My campaign is missing after I updated my billing info. Why would that be?
-
Hi there,
Thanks for reaching out!
Your campaigns are actually not gone. Anytime a subscription is cancelled or suspended, any active campaigns are moved to an archived status. This preserves their historic data and allows them to be reactivated later.
We found a bug that is preventing archived campaigns from showing up in the UI and have a fix deploying that should resolve this soon, but I do have a workaround for you in the interim. After you log into Moz, type in:
in your browser navigation window. This will take you to the archived campaigns. From there, just click on the Activate button next to the ones you want to bring back.
Sorry for the confusion here and let me know if there's anything else I can help with. Have a great day!
Best,
Sam
Moz Helpster
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
SEO Campaign for testing site?
We are in the process of a website redesign and have initiated an SEO campaign on the current site to set benchmarks. Does it make sense for us to run a separate SEO campaign on the testing site as well? Michelle
Product Support | | Michelle-Meyer0 -
What day does Moz update the keyword rankings, my campaigns are all over a week since the last update?
HI, It has been over a week since the last ranking update and i'm wondering if these typically are run on a certain day? My last update was on 8/12/14.
Product Support | | SearchOpt0 -
Unable to Access my Unfinished Campaign
Hello all, I tried to create a campaign for one of my clients but something happened and I had to stop somewhere in the middle. I tried to recreate it but it shows me the following message: “Oops, you already have a campaign named Willoby's Furniture. Please select a unique name for this campaign”. My problem is that I can’t access or see the unfinished campaign. A solution would be to create a new campaign and give it a different name. However, I would prefer to use this space for another client. Any suggestions? Many thanks, Elsa
Product Support | | OptimiseWeb0 -
Trouble adding new campaign to Moz Analytics
Hi all, I've just tried adding a new campaign to our Moz analytics account but it's saying that it already exists. I actually removed all of the campaigns we had in Moz a while ago, so it doesn't already exist. Any one else had the same issues and if so, how did you fix it? Thanks,
Product Support | | PinpointDesigns
Lewis0 -
Archived campaigns not in Moz Analytics
Hi team! Working in the awesome new Moz Analytics, I happened to notice that all (but one) of our archived campaigns seem to be missing from Moz Analytics (in the "Manage Your Campaigns" area). Have we jumped the gun and perhaps they're still working their way over in the migration? If so, do they have an estimated arrival date? Any light which can be shed on this is much appreciated. Thanks team!
Product Support | | wh-seo0 -
Updated my campaign ?
Hello, I have at present a problem with my campaigns.
Product Support | | Alex75
I feel that it is not updated since the beginning of July (when I reloaded my account) because figures did not change in key word ranking. Thank you for supplying me an answer, cordially A.Reille0