"Our connection to your Google Analytics account was lost" keeps occurring
-
We've reauthorized our Google Analytics accounts, but we still keep getting the message "Our connection to your Google Analytics account was lost. Please reauthorize now." This is happening to a handful of our campaigns, not all.
Has anyone else encountered this or know what is going on? It says I won't lose any data, but why does this keep happening?
-
Hey Thomas,
You can definitely remove a connection to GA by selecting the Disconnect button from the settings page but I'm afraid we don't have a way to know which account is connected by a user or an admin login.
I'm really sorry for the inconvenience that causes.
Chiaryn
-
Hi Keri,
It sounds like this fix only works if you're the owner of all the linked profiles. Like most agencies, we have admin access to all GA profiles, but own only a few. Any update on when this issue will be resolved? I'd like to avoid having to ask all of our clients for their account owner login info. Thanks!
-
Thanks - that helped to let us know what was wrong. Is there a way to "erase" the Google Analytics accounts I have connected now and start over, using the owner access instead of admin access? When I choose from the list currently, I have no idea if I'm choosing the one that had only admin access vs. the owner access.
-
Hi Thomas,
This is a known issue. We have a writeup at http://health.moz.com/ that should help fix this. Let us know if that doesn't work!
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Unsolved MOZ API to Google Data Studio
Dopes MOZ have anything like this? https://www.semrush.com/features/google-data-studio-connector/
Product Support | | WebMarkets0 -
Analytics Losing Connection
Hi All, I keep receiving the following message "Our connection to your Google Analytics account was lost. Don't worry, you won't lose any data. Please reauthorize now." I have reauthorized numerous times with no luck. Thanks
Product Support | | CaxtonFX0 -
How do I delete a campaign on my Moz Account?
I need to delete one of the campaigns I have currently and cannot figure out how. Anyone want to help? Thanks!
Product Support | | marissaRT1 -
Is it possible to move a campaign from one account to another
I have a campaign running for my client with the last company I've worked with in the past. Can they move that campaign to my account?
Product Support | | Genshaft0 -
Can't add "Custom links" in my Moz Profile
Hi, I was trying to add a custom link to my profile but I got an error message: "There was a problem saving your custom URLs" Can somebody look into it for me? Kind Regards
Product Support | | Laurensvda0 -
Only 2 of my 5 active campaigns are showing up under the new Moz Analytics. How do I fix this?
Under http://analytics.moz.com/pro/home only 2 of my 5 campaigns are showing up, but if I go to the old page http://moz.com/pro/home they all show up. How do I fix it so all show up under the new Moz Analytics?
Product Support | | Joshua-Godsey0 -
Campaign Slots Increasing in Moz Analytics?
I have multiple Pro accounts due to a high volume of campaigns and Pro being limited to 30. I've noticed in Moz Analytics that the number of campaign "slots" is 100. This is on the pricing page for Moz Analytics as well. Am I correct in assuming that all current Pro accounts will get the features noted under Premium Moz Analytics? If so, thanks for the savings!
Product Support | | james.bull1 -
Archived campaigns not in Moz Analytics
Hi team! Working in the awesome new Moz Analytics, I happened to notice that all (but one) of our archived campaigns seem to be missing from Moz Analytics (in the "Manage Your Campaigns" area). Have we jumped the gun and perhaps they're still working their way over in the migration? If so, do they have an estimated arrival date? Any light which can be shed on this is much appreciated. Thanks team!
Product Support | | wh-seo0