Why have I been charged by Moz for a Pro Subscription
-
I recently used the trial free 1 month subscription for Moz Pro as it was suggested in a continued education course I was doing. I see before I could say "Jack Rabbit" they have charged me and it has come off my account for next month. They also took the money off my account also happened after I queried the invoice received this morning and after immediately cancelling the trial period. This is unethical. Currently Moz Pro a service charged in US$ is too expensive for my consultancy in South Africa.
Any advice on how to get this amount reversed. Today is the day the invoice was sent and immediately afterwards they charged me the amount.....
-
Hi Lisa,
Thanks for writing us! I have sent a response to your request so you should be seeing that soon. If you have any questions please feel free to respond to that email and I will be happy to help.:)
I wish you a wonderful day!
Cheers,
Sean
-
Ok will hang in there..
Thanks
-
The Moz team are based in Seattle so they won't be in the office for a little while yet.
-
I have done this and have had no response as yet, will try again... thank you
-
Hello,
I recommend getting into touch with [email protected] and I'm sure they can work it out for you.
Good luck.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
How to cancel the subscription
Dear MOZ team Good day! I was trying your website and i already used the free trial for a one day or tow only, but required a credit card and sure i signed up with mine. now i received an invoice by 149$! and i didn't subscribe, kindly refund the amount to my card looking forward to hear from you guys thank you, Asmaa.
Product Support | | Ibrahim_AlQurashi0 -
Moz rank tracking with new subpage address
Hello, I have built a new website and the subpages web address are new. I haven't made a redirect yet but I am about to do it. How do I continue keeping track of my ranking evolution in moz. Do I need to indicate the new web address ? or once the redirect will be done will moz continue the tracking of my keywords showing the old web address but tracking the new address ? Thank you,
Product Support | | seoanalytics0 -
Moz usability
Why is it such a hassle to access Moz campaigns from the frontpage of Moz? How can MOZ be so awesome and at the same time be so annoying? Does Moz have UX designer working with them?
Product Support | | guidetoiceland0 -
Why moz do not show website competitive metrics
why moz do not show website competitive metrics? meko.lv and why site meko.lv has high spam score? I dont see any reason for that??? metrics website is meko.lv NKpqhns
Product Support | | Mekounko0 -
Can i Have multiple Users on Moz. I want to give access to someone.
I want to provide an employee access to moz. Sharing my personal login and password is always risky. is there another way?
Product Support | | prestigeluxuryrentals.com1 -
How do I access my Full SERP Analysis Report in the new Moz?
Another possibly dumb question... I ran a full SERP analysis report and had it emailed to me, but in the email there's no link to the report. I logged back into Moz, but I can't find the report anywhere. Thanks! BiDFIvG
Product Support | | ScottShrum1 -
Moz crawls
Hi all! I'm running two separate campaign crawls at the moment that I'm having a few issues with. The first is http://www.muchbetteradventures.com/. I'm tracking this at root to try an pick any problems with a previous version of the site, which is on the v1.muchbetteradventures subdomain. However, I'm only seeing 100 or so pages as being crawled in Moz, compared to thousands in Google. There's no access blocked alerts in Moz either. The second is http://www.sothebys.com/. I started this crawl at root a few days ago and no pages at all have been processed. Very odd! Any advice would be much appreciated.
Product Support | | neooptic0