'I have signed up for a free trial - simple steps - how do I cancel?'.
-
'I have signed up for a free trial - simple steps - how do I cancel?'.
-
Hi there! I checked your account and it looks like you got everything sorted with your cancellation however, do feel free to write in at [email protected] if you have any more troubles.
-Adriana
-
Write an email to [email protected] with description of your issue.
-
there is no cancel subscription button when i go into billing and subscriotions
-
Hi there.
Go to your profile, then Billing and Subscriptions and there you can cancel.
If you're experiencing any troubles - drop a line at [email protected]
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Though we had until the 8th to cancel and you charged our card.
We thought we had until to 8th to cancel and you charged our card On the 8th. Now we can’t reach anyone. We cancelled the service.
Product Support | | danawebprollc0 -
The 30 days free trail period charges from day 1?
Hello, I wanted to try your services in the 30 days trail period, but I got instantly charged!? I haven't used any of you services yet, so can I get my money back? Thank you! PS. Can you explain the attached picture to me? Why there is written "Today's charge : $0.00", but you do charge $179.00 in the next second?? qJ9XHvw
Product Support | | polarica0 -
Crawl still in process for 3 days. Not sure why the site isn't being crawled
I added a new site to the crawl, but it seems to be stalled. It was supposed to crawl Feb 19, but it is still in process Feb 22. It tried to crawl the site and there was a robots.txt issue, but that issue was resolved way before the 19th. Not sure what is going on. this is for the clear lake campaign.
Product Support | | dpsoftware0 -
Can't reactivate account - duplicate transaction. Anyone experienced this?
as Q explains, my card expired, tried to renew subscription and get a message saying declined, duplicate transaction?
Product Support | | paulazoid0 -
Link to Moz Pro home 404s, and then I stumbled upon Moz's staging site...
I'm wary of giving more information as it's probably best that little to no one be able to access Moz staging for one reason or another. I should also mention that this was done very unintentionally on my part. That said, from the 404 from Moz Pro home, I tried to access "My QA", and that's when I realized that everything I did thereafter was within staging.moz.com (and posted a question similar to this one). Does Moz permit access to their staging site, or did I stumble upon a mistake - or Moz-stake, if you will?
Product Support | | Lumina0 -
Do I have account access after my free trial ends?
Hi guys, Will I still have access to my account and the stats after my free trial ends and I decide not to purchase? My boss is leaving town for a month and I want to be able to give him a tour, show him numbers, etc. Aside from building new campaigns and having data updated, will I still have access to the account? Thanks in advance,
Product Support | | amitbivas0 -
Why hasn't my site info shown up yet?
I set up a campaign a few days ago (middle of last week) and the information still hasn't shown up. I figured that analytics were gathered weekly so I let it sit until Monday, but it still tells me to check back in 24 hours. Thanks for your help! Love the suite, by the way - lots and lots of great tools and easy enough to let my client see what's going on!
Product Support | | JamesMason0