I haven't used Moz and you've been billing me. Please refund thanks
-
I signed on for a free trial and found out today that you've billed me in June and July. Check my history as this is only the second time i've logged in and it's just to request you refund.
-
Hi Completebanker! For a better and more direct response go here: https://mza.bundledseo.com/help/contact/account.
Hope this helps!
-
Hi there! Sorry for the trouble. I would recommend writing into [email protected] for billing issues like this so that we can speak about your account details in a non-public space!
Thanks!
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Moz not able to crawl our site - any advice?
When I try and crawl our site through Moz it gives this message: Moz was unable to crawl your site on Aug 7, 2019. Our crawler was banned by a page on your site, either through your robots.txt, the X-Robots-Tag HTTP header, or the meta robots tag. Update these tags to allow your page and the rest of your site to be crawled. If this error is found on any page on your site, it prevents our crawler (and some search engines) from crawling the rest of your site. Typically errors like this should be investigated and fixed by the site webmaster. I have been through all the help and doesn't seem to be any issues. You can check the site and robots.txt here: https://myfamilyclub.co.uk/robots.txt. Anyone got any advice on where I could go to get this sorted?
Getting Started | | MyFamilClubLtd1 -
Has anyone purchased the MOZ SEO courses? Are they good?
I'm looking to learn more about SEO. Has anyone purchased the courses available through MOZ? If so, are they useful?
Getting Started | | Stevepair0 -
Does MOZ pick up every issue in one crawl?
Hi, Does MOZ pick up every error/warning in one crawl? Or does it take numerous crawls? Many thanks Lee
Getting Started | | lbagley0 -
Where can I find the list of all the question I've asked here?
In my profile I see only the comments, I'd like to keep track also of my questions
Getting Started | | 2mlab0 -
Fixing Non-Valid URL - Oops! This does not appear to be a valid URL. Please try again.
Edit - Turns out I can't delete a question. I ended up finding out I'm supposed to email the Moz team at [email protected]. I did a search regarding the issue, but I only found answers for people using AWS. The results say the .htaccess isn't setup correctly, but I don't know how to fix that file. Any help would be greatly appreciated. Thanks.
Getting Started | | MattHarris0 -
Can't create a brand query?
When I try to create a brand query, clicking the 'preview query' button doesn't do anything. Anyone else have this happening to them? It would be my first brand query if that matters.
Getting Started | | pixelflyte20140 -
Moz Pro won't stay connected to my Google Analytics profile
I just started a trial of Moz Pro today and it seems to have a problem staying connected to my Google Analytics account. Evenr time I refresh a page or click to a different page, I get a notification that reads "Our connection to your Google Analytics account was lost. Don't worry, you won't lose any data. Please reauthorize now." I click the link to reauthorize and it says it was successful, But then as soon as I refresh the page or click to a new page withing Moz Pro, the message appears again. I'm afraid that none of my GA data is being collected by Moz Pro. What should I do?
Getting Started | | InterCall0 -
Moz Staff Should Consider it - important
Hello Rand, I was looking for the best content quality checker and I've found many websites saying Free to service. but I got bad experienced there was something poorly coded system on their website so they couldn't check the content quality and duplication. So I suggest you to make a tool that should be helpful for users who are seeking to find out the quality of their content. it should Tell us following factors which are important! Content quality score - English and Grammar Duplication Uniqueness Suggestion to optimize the content
Getting Started | | shubham12340