Local SEO without a GBL
-
Hey everyone,
I'm working with a local catering company that does not have a physical address available for use. Because of privacy concerns, the company is not open to using their home address. The local competition in the targeted area is fairly strong and established already. Does anyone have ideas on how I can work around this?
-
You bet, Andrew! Please keep the good questions coming
-
Thank-you Miriam. I appreciate your response here.
-
Hi Andrew,
As Brooks has highlighted, your client's catering business sounds like a service area business (SAB) and is therefore eligible for a Google My Business listing, provided the staff meets face-to-face with its customers. Your client will need to enter their address when creating the listing and then select the options Brooks as pointed out so that the street address won't be public on the live listing.
That being said, there are some nuances to this. Google did have a bug, in recent memory, during which they briefly showed the addresses of SABs. It was a temporary issue.
Given this, the conversation you need to have with the client surrounds whether their privacy concerns are so extreme that they don't want their street address ever to appear anywhere on the Internet however briefly, or, whether, like most home-based businesses, they just don't want customers showing up at their house thinking it's a walk-in business.
If the former, your hands are tied to doing a limited Local SEO campaign for them and you'll have to rely on Organic SEO, PPC, and Social to get the word out as best you can.
If the latter, then the SAB listing is the solution for this client. It's Google's policy not to show the addresses of these businesses, and you can restrict other citation building to the sites listed in the Phil Rozek article Brooks has linked to. You'll at least be able to do a good, pretty complete campaign for them in this scenario, though not quite as thorough as you can for an SAB that doesn't care whether their address is published on some platforms.
Hope this helps and that you'll have that conversation with the client to discover the source of their objections, whether that be a strong fear or a simple concern over inconvenience.
-
While you have to have a physical address to create a listing, I do think it's possible to hide your address on Google My Business.
While editing Info > Address:
- Select 'Yes' to the prompt: I deliver goods and services to my customers at their location.
- Once you've done that, you will see a checkbox option for: I also serve customers at my business address. (Your address will be hidden from the public if this box isn't checked.) I believe if that is checked, your physical address will be hidden.
Additionally, I've found this article from Phil Rozek very helpful in identifying other local directories that allow you to hide your physical address, and help increase your local signals: http://www.localvisibilitysystem.com/2013/04/22/private-local-citations-where-can-you-list-your-business-but-hide-your-address/
I hope that helps!
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Best Approach for GMB/Local Optimization for Central Office with Multiple Locations
Hello, Our site is designed to place people in different locations or houses. We have six locations total; each one has its own name, physical address and landing page. We also have a central office for the brand with its own NAP. All addresses fall under the guidelines of Google My Business (i.e. people visit each location and our office...etc.). Unless it’s ideal, we most likely wouldn’t be running a full-scale local campaign for each location due to restrictions on resources and wouldn’t want to spread ourselves too thin. Our question is; would it be best to set up a GMB listing for each location including our central office, only use the central office or just the 6 locations? – We know multiple locations is not an issue for GMB but we weren’t sure if that’s the ideal way to approach it in this case. Essentially, would it be better to focus on our central office for GMB/local efforts and just make sure that our other location landing pages are the highest quality possible or better to use GMB for every location (including the main office) and over time start local work on all of the above. Also, if we do only use just the central office; should we be avoiding listing the other addresses on each landing page to avoid confusing Google as to where we are located? Any help or insight on how to approach this would be very much appreciated. Looking forward to hearing from all of you! Thank you. Best,
Local Listings | | Ben-R1 -
Facebook Locations - Good or Bad for Local Rankings?
Our company has multiple (3) offices, including our headquarters, and each has its own Facebook page. Other than the primary company page, the other two locations have only been claimed and do not have posts, reviews, check-ins, etc. Now, Facebook recently granted us access to Facebook Locations, which, if I understand correctly, would remove 2-out-of-3 office pages and add a "Locations" tab to our primary company page where people can see the other offices. _See Starbucks Example: https://www.facebook.com/pg/Starbucks/locations/?ref=page_internal _ I've read mixed reviews regarding using the Locations feature, but nothing definitively answers whether or not this would negatively affect local rankings. Does anyone have firsthand experience going from individual business pages to a single parent business page with Locations? Is there any trustworthy documentation out there about this?
Local Listings | | MPlata1 -
LOCAL (city of 500k) Keyword Research - am I just wasting my time?
I have tried numerous tools, my team of freelancers, (fiver I admit) and a couple people from Upwork and still not getting a GOOD response to - How much search volume is there for "home builders" JUST in WIchita, KS (for example) I get local results like that are challenging because a lot of them show no search volume. Am I missing something? Can recommend a resource? I would be really grateful! 🙂 I am trying to figure out a nice long (ideally) list of keywords for 'plumbers, wichita ks', 'dentist, wichita ks' - Local service businesses and everything I try shows next to nothing. Thanks for ANY advice! 🙂 Matthew
Local Listings | | Mrupp441 -
Google Local Storefront or Google Service Area?
We have been seeing some strange things happen in Google local after the most recent update. We used to show up in the maps all the time and have made no major edits or changes to the profile. Now when we search for our services, we show up high in the organic results, and not at all in maps (local listings). We have our profile setup as a service area since we do meet with people and provide services at their location, but also have checked the option that we also serve people at our address. I am wondering if the recent update favors actual storefronts when people are searching for services. Any ideas? Technically all the actual work is provided at our location, and the service we provide at the service area locations is based upon consultations. If we switched it to an actual storefront listing could that possibly help? Our profile is fairly strong, and has reviews, long history of posts, etc. What gives Google?
Local Listings | | David-Kley1 -
Moz Local
Is there anything similar to Moz Local in London, UK? I need to run citations for 2 local businesses 'but' and want to use 'trusted' platforms. Please share you experiences and how this has helped your clients. Thank you Gary Victory
Local Listings | | GaryVictory1 -
Local Optimisation without Local Pages?
What is the best and latest technique to optimise a website target lots of multiple local areas - I have a site where we want to target 10-15 local areas - at the moment the content mentions the local areas but not all of them as I felt it was going to turn into a list or keyword stuffing.I still see sites creating individual pages for each local area and including the areas in the url - the client wants to try and resist this as they do not want a lot of "bullsh*t" pages - (there exact words). What are the latest techniques or options? What have people tried and been successful with or equally failed with?
Local Listings | | JohnW-UK0 -
Local SEO: Creating a Second home-based business?
I'm in a bit of a pickle, here's the issue: I have a home-based business with a physical address. I plan on starting another home-based business at the same physical address. I only have one phone (cellphone). I plan on operating both businesses unless one completely eclipses the other. I can probably see your head spinning right now . . . how big of NAP issues are we looking at? I own my house, I could probably add a line to the new business address (like a suite # or something) I can afford a landline or secondary cellphone if necessary Any thoughts, ideas, criticisms, direction, hate-mail, or solutions?
Local Listings | | roachdesign0 -
'People Also Searched for' appears on some but not all local businesses, why? (Google Local Knowledge Panel)
I have a client who does not want the 'People Also Searched for' section on the Google Local Knowledge Panel to appear. I informed her that this is a standard part of the search presentation and that we cannot change. She then pointed out that the 'People also searched for' does not appear on her competitors' Google Local Knowledge Panels. (See the attachment for comparison) This raises a couple of questions: Why are the local businesses different? Can I change the content of her panel? I would appreciate any feedback. google-local.jpg
Local Listings | | sirgeorge0