302 > 302 > 301 Redirect Chain Issue & Advice
-
Hi everyone,
I recently relaunched our website and everything went well. However, while checking site health, I found a new redirect chain issue (302 > 302 > 301 > 200) when the user requests the HTTP and non-www version of our URL. Here's what's happening:
• 302 #1 -- http://domain.com/example/ 302 redirects to http://domain.com/PnVKV/example/ (the 5 characters in the appended "subfolder" are dynamic and change each time)
• 302 #2 -- http://domain.com/PnVKV/example/ 302 redirects BACK to http://domain.com/example/
• 301 #1 -- http://domain.com/example/ 301 redirects to https://www.domain.com/example/ (as it should have done originally)
• 200 -- https://www.domain.com/example/ resolves properlyWe're hosted on AWS, and one of my cloud architects investigated and reported GoDaddy was causing the two 302s. That's backed up online by posts like https://stackoverflow.com/questions/46307518/random-5-alpha-character-path-appended-to-requests and https://www.godaddy.com/community/Managing-Domains/My-domain-name-not-resolving-correctly-6-random-characters-are/td-p/60782.
I reached out to GoDaddy today, expecting them to say it wasn't a problem on their end, but they actually confirmed this was a known bug (as of September 2017) but there is no timeline for a fix. I asked the first rep I spoke with on the phone to send a summary, and here's what he provided in his own words:
From the information gathered on my end and I was able to get from our advanced tech support team, the redirect issue is in a bug report and many examples have been logged with the help of customers, but no log will be made in this case due to the destination URL being met. Most issues being logged are site not resolving properly or resolving errors. I realize the redirect can cause SEO issues with the additional redirects occurring. Also no ETA has been logged for the issue being reported. I do feel for you since I now understand more the SEO issues it can cause. I myself will keep an eye out for the bug report and see if any progress is being made any info outside of this I will email you directly. Thanks.
Issue being Experienced:
Domains that are set to Go Daddy forwarding IPs may sometimes resolve to a url that has extra characters appended to the end of them. Example: domain1.com forwards to http://www.domain2.com/TLYEZ. However it should just forward to http://www.domain2.com.
I think this answers what some Moz users may have been experiencing sporadically, especially this previous thread: https://mza.bundledseo.com/community/q/forwarded-vanity-domains-suddenly-resolving-to-404-with-appended-url-s-ending-in-random-5-characters.
My question: Given everything stated above and what we know about the impact of redirect chains on SEO, how severe should I rate this? I told my Director that I would recommend we move away from GoDaddy (something I don't want to do, but feel we _**have **_to do), but she viewed it as just another technical SEO issue and one that didn't necessarily need to be prioritized over others related to the relaunch.
How would you respond in my shoes? On a scale of 1 to 10 (10 being the biggest), how big of a technical SEO is this? Would you make it a priority?
At the very least, I thought the Moz community would benefit from the GoDaddy confirmation of this issue and knowing about the lack of an ETA on a fix.
Thanks!
-
Thank you for sharing the GoDaddy response with the Moz community Andrew.
How many (and which) pages/links is this affecting? Once I know that I should be able to help a little more with prioritization. If this is the way your navigation menu works, for example, then it's a 10. If it's just happening on one page that doesn't have a lot of external backlinks it's a 1.
Google says they follow redirects at least five levels deep and that they treat 302s and 301s the same. In my humble opinion after seeing numerous examples otherwise, this is B.S. It can depend on the response times, how the redirects are implemented, how much trust Google has in your site, and many other things. Long story short, fix it if you can, but I doubt it's going to require switching hosts.
-
Hi Andrew,
First of all, its not possible to rate the priority of this issue without knowing all the other technical problems in that website.
is it a big issue in terms of SEO? yes it definitely is.
Your main concern should be in how long google considers that 302 as permanent.On the other hand, Google publicly said that they do fully understand up to 5 hops in redirects.
Given these facts, i've try to measue all the issues to be solved and the time, money and energy available to solve them all. Start with those that carry the most potential gain (UX+SEO+Sales+whatever you consider).
To back what i'm saying: Matt Cutts said it in these videos:
Can too many redirects from a single URL have a negative effect on crawling? Is there a limit to how many 301 (Permanent) redirects I can do on a site?Hope it helps.
Best luck.
GR.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
How Critical to Address Redirect Chains?
We have about 100 redirect chains and were not sure of the impact they are having on our SEO. One SEO expert wants to charge around $800 to clean these up for us. Any thoughts on how serious of an issue this is and how important it is to address?
Intermediate & Advanced SEO | | roundtable10 -
Would you redirect Website A to Website B, when Website B is in the middle of a HTTP=>HTTPS migration?
Hey guys, I'm curious on your thoughts around this scenario... Website A: 35,000 monthly pageviews 1,000 pages 375 root linking domains currently HTTPS focused on one topic weak rankings for competitive keywords Website B: 3M monthly pageviews 32,500 pages 3,500 root linking domains started HTTP to HTTPS migration 1 week ago. 1/3 of pages indexed as HTTPS. focused on many topics strong rankings for competitive keywords Requirement: I want to have a reliable read on how Website A's keyword rankings change after redirecting it's pages to Website A. This post-migration analysis will be used as a basis to assess the risk of redirecting another website we own that is similar to Website A into Website B. My question: Would you wait until most of the pages on Website B are indexed as HTTPS before doing a 301 of Website A to Website B? Please back up your answer with reasons why or why not 🙂
Intermediate & Advanced SEO | | jeremycabral0 -
How long should I keep the 301 redirect file
We've setup an new site and many pages don't exist anymore (clean up done). But for many of them we have new pages with new url's. We've monitored the 404 and have now many URL's redirected with 301 (apache file). How long should we keep this in place? Checking all links manually to see of new url is in place of the old url (in google) is too much work. tx!
Intermediate & Advanced SEO | | KBC0 -
301 redirects in Wordpress vs. making old posts that you no longer want your audience to see private.
I'm working on Wordpress at the moment changing the content of a page on my website. The page has a lot of educational information and each section is unique. I had to go through and edit each section on google documents and now I'm posting all the new pages and making the old pages private on wordpress. Is this a good idea? I'm worried google will still crawl my private education pages and think these are duplicates since the new pages somewhat resemble the old. Also, should I be 301 redirecting all the old education pages to the corresponding new ones even if they are private on wordpress? I understand that the 301 redirect should only be used if you want the old page to go to a new one. What i don't understand id weather this will still be relevant or work if I've already made the old page private on wordpress. Thank You!
Intermediate & Advanced SEO | | SapphireCo0 -
Does this require site-wide 301 redirects?
I have an old site that we are re-building, and also moving form Yahoo Stores to Big Commerce. yahoo uses site.com/page.html and BC uses site.com/page. Is there any SEO benefit to keeping the old .html format? some of the pages on the old site have no links to them from external sites. Do they even need re-directs, or should I just let Google find the new page equivalents when they crawl the new version of the site? While some of the old pages (primarily product pages) have OK urls, others have obscure product numbers as the URL. Obviously the latter need re-directing to a more relevant page, but what about situations like this:
Intermediate & Advanced SEO | | Grabapple
_/accessory-product.html _ > product-accessory
In this example, the existing URL is fine, except for the .html extention. If I just used the old URL, would having a mix of /sample.html and /sample pages hurt me? Thanks in advance for your help and input! Dave0 -
302 redirects in the sitemap?
My website uses a prefix at the end to instruct the back-end about visitor details. The setup is similar to this site - http://sanfrancisco.giants.mlb.com/index.jsp?c_id=sf with a 302 redirect from the normal link to the one with additional info and a canonical tag on the actual URL without the extra info ((the normal one here being http://sanfrancisco.giants.mlb.com,) However, when I used www.xml-sitemaps.com to create a sitemap they did so using the URLs with the extra info on the links... what should I do to create a sitemap using the normal URLs (which are the ones I want to be promoting)
Intermediate & Advanced SEO | | theLotter0 -
301 redirect subdomain to path and 301 for popular pages
We have very popular pages that have many backlinks. www.chezmaya.com/jeux/game33.htm have so many backlinks and it's very popular. Now If i'm moving this page to a new path like : http://www.chezmaya.com/jeux/component/mtree/Défouloir/Game33/details.html with a 301. Your SEOmoz toolbar is now giving a very low PA:1 and mR:0.00 for this new page. My question is after you crawl my site again would you change the values to what /jeux/game33.htm got before ? We used to have jeux.chezmaya.com and moved to www.chezmaya.com/jeux/
Intermediate & Advanced SEO | | SocialGeekMedia
Same here PA:1 and mR:0.00 for this page. Also Matt Cutts say that Google does transfer the juice from the old page to the new one. I already saw one url changed in a search for puzzle, it's at the same position it was before, but it say's 6 days ago beside. So I wonder if this is temporary and it will move with time? Thanks0 -
Splitting one Website into 2 Different New Websites with 301 redirects, help?
Here's the deal. My website stbands.com does fairly well. The only issue it is facing a long term branding crisis. It sells custom products and sporting goods. We decided that we want to make a sporting goods website for the retail stuff and then a custom site only focusing on the custom stuff. One website transformed and broken into 2 new ones, with two new brand names. The way we are thinking about doing this is doing a lot of 301 redirects, but what do we do with the homepage (stbands.com) and what is the best practice to make sure we don't lose traffic to the categories, etc.? Which new website do we 301 the homepage to? It's rough because for some keywords we rank 3 or 4 times on the first page. Scary times, but something must be done for the long term. Any advise is greatly appreciated. Thank you in advance. We are set for a busy next few months 🙂
Intermediate & Advanced SEO | | Hyrule0