Refund Moz Pro
-
Hi. I forgot to cancel the Moz Pro plan after using the free one and it automatically charged me $258.41. So I would like to request a refund. My email is [email protected]
-
Hi there,
Sam from Moz's Help Team here! Could you please send us an email about this to [email protected]? We will be able to help you directly there.
Thank you!
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Unsolved Looking for Moz Academy invoices
Hello, in December 2023, I purchased courses at the Moz Academy. To get my administration in order, I would like to have the invoices for these. Unfortunately, I can't find them anywhere. Would anyone know where I should look? The invoices from the Moz Academy are not among the invoices for the Moz subscription.
Product Support | | Nilsson-SEO0 -
Moz Reporting -Selecting Dates
How to I select what dates to report from? I would like a quarterly report - is it possible to compare to the previous year/quarter?
Product Support | | kaymcgarr0 -
Moz usability
Why is it such a hassle to access Moz campaigns from the frontpage of Moz? How can MOZ be so awesome and at the same time be so annoying? Does Moz have UX designer working with them?
Product Support | | guidetoiceland0 -
Analytic goals in Moz
We should have the ability to see any and all conversions goals, as defined in analytics, in Moz. After all, the whole point of marketing, SEO, PPC, Social, etc. is to drive sales or leads that create sales right? So, why should we have a dashboard tool that doesn't show us the 1 thing that ultimately matters the most? I understand that Moz simply wasn't designed to do this, but I think that should change. After all, we are in this to make money I hope. My 2 Cents. Micha
Product Support | | Multiverse-Media-Group1 -
SEO Moz PRO app Isn't Crawling Anymore
Hi, We find the SEO Moz PRO app a great tool for us. What is the reason that it is not re-crawling the websites included in our campaigns anymore?
Product Support | | solution.advisor0 -
How to force MOZ crawlers to search in the right area for local SEO
We do local SEO over here and so our keywords are always followed by a city name, like so: "auto repair+Springfield". If there's ever any confusion within SERPS which "Springfield" the searcher is looking for we can depend on Google to pull query location to assume it's the nearest to them (it does, and is usually correct). And furthermore, if the office ever needs to check for rankings by hand (we're not in Springfield), we just set the query location to "Springfield" and our results match their. However, MOZ doesn't set a query location. Which makes sense, I suppose, because their crawlers are up in the Bay. What I'm saying is that oftentimes there's a discrepancy between how MOZ tells me they rank, and how I see them ranking, the business owner sees them ranking, and how the customer finds them ranking. As such, we can't send them reports through MOZ 😞 Has anyone else had this problem and found a solution? Should the keyword be followed by a zip code instead of a city name? This seems like it would solve the location query problem but it may not provide the same results as service+city name.
Product Support | | cwtaylor0 -
Custom Anchor text link on Moz profile section
Hi, Does anyone know if you can modify your anchor text and URL after you reach 200 Moz points on your profile section (On the web section under image)? I am close to getting my 200 pts (btw...enjoyed the entire journey) and am trying to choose my anchor text. Here is some interesting analysis too. I have a Spanish site since we are an Argentinean firm. 1. Would a spanish word as anchor text have any value since Moz.com is an English site? I am think about semantics here and how Google likes only content relevant links. My thought is that it does today but it may not be true in the future if Google is going to do away with linkbuilding and just do semantics and co-citation. Thanks Carla
Product Support | | Carla_Dawson0 -
Are there tutorials to best learn how to use my Moz campaign?
I just recently created a Moz campaign and while some features are intuitive, there are many that I don't completely understand. Are there tutorials somewhere on Moz.com to help maximize my campaign efforts here?
Product Support | | leslieevarts0