I don't want to renew
-
But I was renewed automatically
-
Hi there!
Please email us at [email protected] and we would be happy to look into this for you!
We look forward to hearing back from you soon.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
I have a client who wants to have their own Moz login. I want to move them out on to a new plan from the Standard (5 campaigns) plan. Can I do this?
For years I've been managing campaigns in Moz through Moz Pro. This enables up to 5 campaigns. One of my clients wants access to their campaign and are happy to pay for a new Moz Standard account just for them. My question is - can this be done? They would like my company (or more specifically me) to still have admin access to the account. I'm confused as to whether multi-seat is the right way to go? I don't want my client to login to my current Moz Pro account as I have other client's campaigns on it. Can anyone help as to the best approach.
Product Support | | T_Cooper0 -
I want a refund. Could someone help- my trial membership just expired today.
Hi, My card was just charged today because my trial membership expired. I really haven't been using any of the trial features and unfortunately I completely forgot to cancel the membership! Could anyone help me with this? I was looking for a phone number or contact information but I couldn't find anything. Thanks! UPDATE: Just found the contact forum!!!
Product Support | | ikahbod0 -
Link to Moz Pro home 404s, and then I stumbled upon Moz's staging site...
I'm wary of giving more information as it's probably best that little to no one be able to access Moz staging for one reason or another. I should also mention that this was done very unintentionally on my part. That said, from the 404 from Moz Pro home, I tried to access "My QA", and that's when I realized that everything I did thereafter was within staging.moz.com (and posted a question similar to this one). Does Moz permit access to their staging site, or did I stumble upon a mistake - or Moz-stake, if you will?
Product Support | | Lumina0 -
Cannot create campaign because Moz doesn't recognize my URL
I have a new url, and I'm trying to create a new campaign for it. But in first step when i enter the domain, an error message pops up saying the url is invalid. could you help?
Product Support | | ALLee0 -
Why aren't my keyword rankings updating
My dashboard or keyword rankings haven't updated in 2 months, is this a bug or am I doing something wrong? The account page indicates the campaigns are active. Derp.....
Product Support | | linhha0 -
I have upgraded my account but I can't add another site. What to do?
Simple, I want to get out of my free trial. I need to work with two/three sites. I seem to have access to five accounts... but I can't add a site. Very frustrating.
Product Support | | SRamsey0 -
I can't activate a campaign...
I have about 12 campaigns in my account. One of them has disappeared. If I deactivate every campaign I have, the dashboard still says that I have one campaign active. Yes, I know which campaign is active-- it's the missing one. The only evidence I have that the missing campaign is still "there" is the one active campaign that remains open, but not displayed anywhere. Yes, I am absolutely sure I didn't delete it. But that's only my first problem. So now that all of my campaigns are visually archived, I can go in and activate them one at a time, and that works. Except for one campaign. I have one campaign that simply will not allow me to activate. It does not give me an error message when I click activate. I just get the jquery "waiting" animation and then...nothing. This is kind of urgent and I emailed moz during normal business hours with no response yet.
Product Support | | MikeGeorge0 -
Is anyone else seeing that their keyword rankings are pending even though they've been in the campaign for quite some time? Is this a known issue?
Is anyone else seeing that their keyword rankings are pending even though they've been in the campaign for quite some time? Is this a known issue?
Product Support | | IrishTimes0