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Ah thanks for that. That makes more sense now. When I put their site through moz I got 0 for everything which is why I was so confused.

Cleanershost was the old domain which moved to the new one I mentioned above.

Ok so been trying for some time to get our site ranking. Then the other day these guys pop up from nowhere. https://www.toastsupport.co.uk

I can only see domain age as my issue at the moment but maybe I am missing something?  I mean I don't have any backlinks just yet but they don't seem to even have any mozrank or anything for that matter https://wordpresswebsitemanagement.co.uk