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Thank you Keri.

The hours of operation should indeed be a lot more clear. Even on the Help page it just says "we pick up the phone from 7 to 5". Customer service schedule and hours of operation are different.

The best would be if these details would show up in the error message itself. Something like "try again in 20 minutes BUT if you're working outside our hours of operation don't expect the problem to be fixed before 7 am the next day". This way I can go do other things rather than stubbornly retrying every 20 minutes.

Your requirements for a software are mutually exclusive by definition.

White hat 99% of the time means a method you have to put some effort into (research your market, find partner websites, create good content etc). Using a software means automation (no effort). Hence the dissonance.

+1 to what Klarke and Egol wrote.

... and 24 hours later still not working and still no reply from SEOMoz. I guess they're closed on weekends. So much for that first impression that counts ...

I just started using SEOMoz and I was running some searches with the Keyword Difficult Tool. It was going swell until about 10 hours ago when I begun getting this message:

"Uh oh... there was a temporary problem gathering Analysis data for your request. Sorry about that! We're actively looking into resolving these intermittent issues, but in the meantime, try submitting your request again in 20 minutes. Thank you!"

I gave it time to no avail. It has been about 10 hours since then and I can't KDT at all.

Am I doing something wrong or is it on the SEOMoz side? Everything else works just fine.

I just started using SEOMoz and I was running some searches with the Keyword Difficult Tool. It was going swell until about 10 hours ago when I begun getting this message:

"Uh oh... there was a temporary problem gathering Analysis data for your request. Sorry about that! We're actively looking into resolving these intermittent issues, but in the meantime, try submitting your request again in 20 minutes. Thank you!"

I gave it time to no avail. It has been about 10 hours since then and I can't KDT at all.

Am I doing something wrong or is it on the SEOMoz side? Everything else works just fine.

... and 24 hours later still not working and still no reply from SEOMoz. I guess they're closed on weekends. So much for that first impression that counts ...