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Hi all, We have been having a problem for a while now where most transactions are attributed to referrals from our payment gateway Sagepay. The issue started a couple of months ago, when we finally upgraded our website to https:// for logged in users and transactions. Before, when we were using http://, transactions were attributed to the correct channel. Even weirder, we upgraded 4 websites and only 2 of them have the issue now, the other two continue to attribute transactions correctly. I added Sagepay to the referral exclusion list which made no difference. Over the weekend, we upgraded to the global site tag and it seems to have improved somewhat, but yesterday 50% of transactions were still attributed to referral/sagepay. I am also seeing an odd issue, where for half of the transactions, the revenue and transaction are attributed to one channel, but the products (quantity) are attributed to another. One of the channels is always referral/sagepay and the other is the channel that the transaction should be attributed to. Has anyone seen this issue before? I'd appreciate any tips that might help us fix this issue. Thanks in advance!

We have had some issues with one of our websites getting hacked. The first time it happened, we noticed it the next morning and cleaned it up before Google even realised. However, the same thing happened again over the weekend, and I came into the office to an email from Google: Google has detected that your site has been hacked by a third party who created malicious content on some of your pages. This critical issue utilizes your site’s reputation to show potential visitors unexpected or harmful content on your site or in search results. It also lowers the quality of results for Google Search users. Therefore, we have applied a manual action to your site that will warn users of hacked content when your site appears in search results. To remove this warning, clean up the hacked content, and file a reconsideration request. After we determine that your site no longer has hacked content, we will remove this manual action. _Following are one or more example URLs where we found pages that have been compromised. Review them to gain a better sense of where this hacked content appears. The list is not exhaustive. _ We have again cleaned up the website, however, my problem is that even though we have received this email, I cannot find any evidence of the manual action having actually been applied. I.e. it doesn't show in the Search Console and I am also not getting a warning in the search results when searching for our own website or clicking on the result for our website. That means I cannot submit a reconsideration request - however I am not sure at all there was actually a manual action applied at all based on my test searches. Has anyone here experienced the same issue? What do you suggest doing in this case? Thank you very much in advance for any ideas.

I am a little confused about whether or not it is ok to use Schema markup with reviews collected through Feefo. We use Feefo to collect reviews from our customers and these get displayed on our website. We get service ratings as well as product ratings through Feefo. My question is: Is it ok to use Schema markup for these? I would have thought they would fall under 3rd party reviews, but this article from the Feefo website seems to suggest that it would be ok to use markup in the way they recommend. Can anyone confirm how Google handles review markup like this? Thanks in advance!

Hi all, We recently received a 1 star rating on GMB. It's just the rating, no review/comment with it. We don't recognise the name so we think it must have been made in error or is spam. We discussed this internally, and it was decided that we should try to have it removed, although I personally didn't think our chances of getting it removed would be very good (because we wouldn't be able to prove it was spam). I flagged it as spam but didn't get a reply (would you even expect to get one?). I also sent GMB a DM on Twitter a couple of days ago, and again no reply. Edit: Google have now replied as I tweeted them again and as expected they won't remove the rating as it doesn't violate their policies. Normally, I wouldn't be so concerned about one individual poor rating (especially as it is just a rating), but we haven't had any reviews on Google before, so now our average is one star which just looks bad when someone googles our company. We use an external review provider for getting reviews from customers, so we don't actively encourage our customers to rate us on Google. I was thinking we should reply to the rating, with a message saying something along the lines of "We can't find your name in our accounts, but if you get in touch with our customer service, we are confident they will be able to help you." It would also help to get more ratings or reviews to even out the one bad one and improve our average. Is there anything else we could do? How would you handle this? Thanks!

Hi all, I just noticed a potential issue with our websites. We have two ecommerce websites, one is a very large one selling all sorts of products, while the microsite focuses on a small segment of products. All products sold on the microsite are also sold on the main website. In the beginning of September, we upgraded the microsite to the same script that the main website uses to make it mobile friendly and update the design. They now look very similar. Before, both websites used to rank on page 1 for a specific keyword. I have noticed that since we upgraded the microsite, the two websites have been taking turns ranking for the keyword. For a few weeks the microsite ranks and the main website doesn't rank for the keyword. Then for a few weeks only the main website ranks and the microsite doesn't. I think the reason this is happening is that Google understands that the content is the same and the websites are both owned by the same company. Fair enough. I remember reading an article about this phenomenon before but can't remember where. Does anyone know which article I'm talking about (it would have been on an SEO blog/website, e.g. Moz, SEJ, SE Roundtable etc)? I'm not even sure what this phenomenon is called. If we can only have one of the pages rank, we would prefer it to be the microsite at all times. Would a canonical tag on the main website referring to the URL on the microsite fix this? I think at the moment the product descriptions are either very similar or identical. Would it help to make them more different to get both to rank again if that is what we wanted to do? In the end it is still the same product being sold by the same company - after Google has already sort of merged the two, would they "un-merge" them if the content was more different? Thanks in advance!

I was wondering if anyone has any recommendations for free or inexpensive backlink audit tools? Of course I have access to Search Console and to the OSE but it seems they don't offer a complete picture of our backlink profiles. I have previous experience using Link Research Tools for this but this is too expensive for the amount of use we would get out of it so I am looking for (much) cheaper alternatives. I look after 8 websites, however very little active link building was done for these in the past so we are not experiencing any issues due to bad links, but I would still like to get a better picture of our complete backlink profile. I've considered just using a trial of Majestic or Ahrefs for this, but this would only be a one off solution. I would welcome any suggestions. Thanks!

We currently have two verified GMB listings at the same address - I "inherited" these when I joined the company, and was considering merging them, as I am aware it is generally not recommended to have more than one listing per company per location. However, the two listings highlight two different sectors of our company so I decided to keep both and optimised them as best as possible by completing the information, adding pictures etc. One of the listings uses our legal company name, one uses our name that we trade under as an e-commerce business. The listing with our legal company name links to our corporate website and focuses on installations we do, while the listing with our e-commerce business name links to our ecommerce website and focuses on products we sell through there so they differ a bit from each other. Both serve the entire country, so they are not targeted specifically toward local searches. The following differ: Business name, sector, website
The following are the same: Address, phone number, opening hours So far we haven't had any issues, both are verified and show up in Google, but recently, we have had the following notification pop up: Fix locations with duplicate addresses__Use shop codes to differentiate locations that have the same address. Click each location and give it a unique address or shop code, or remove it. I'd appreciate some advice as to what would be best in this situation. Should I just add shop codes to differentiate the two listings in order to be able to keep them both? If so, what purpose do these shop codes have, how should I format these and will these be publicly visible within our listings? If you would suggest merging them, how could I ensure that it shows up whether people search for our e-commerce business name or for our legal business name as these are different? Thanks in advance!

We've had a puzzling drop in indexed pages on our ecommerce website. My crawl returns just over 25k items. Until 19/6 we had about 23-24k indexed. Then we experienced a sudden drop from 19/6 to 26/6: from 23,400 to 18,999, losing 4.4k pages from one week to the next. At the same time, our organic traffic has not decreased, it actually increased, however, it's only been a couple of weeks so that may be coincidence. A few things that have happened during the past few weeks: 31/5: we implemented pagination on category pages to avoid issues with duplicate content - could it be that this led to a decrease in indexed pages 3 weeks later? However, I can only find about 1.5k pages in my crawl that are page 2+ 18-19/6: we had some website outages over the weekend; as a B2B business, we don't get much traffic over the weekend, so I can't see an impact to traffic. However, the following week, indexation dropped by another 250 (then stayed the same this past week), so I don't think this was a factor. 21/6: we retired another website and migrated it to our main website. However, all pages were redirected to existing pages so no new pages were created for the migration. This doesn't really explain a decrease in indexation, but may account for some of the increase in organic traffic; however not all as the retired website hardly got any organic traffic. So, should we be worried? As our website is quite large, it would probably be quite difficult to pin point exactly which pages dropped off the index, but a loss of 19% of pages is quite significant. Then again, it doesn't appear to have negatively impacted organic traffic... Have you got any suggestions for what I should be looking at to find out what happened? Should I be worried at this point? I will definitely continue to have an eye on how our organic traffic (and indexation) develops but I am not sure if there is anything I can do at this point. I'd appreciate your advice on this, to make sure I am not missing something blindingly obvious. Thanks! RmWaNib JJm4tC3

My company is planning to migrate an existing (ecommerce) micro site - which sits on its own domain - into their main ecommerce site. This means that the content will be moved from www.microdomain.co.uk to www.maindomain.com/category. Some products already exist on the main domain. The micro site is fairly small with just over 400 pages - I am planning to map each URL to the new URL (exact corresponding page) and create 301 redirects for each. Where any additional content does not exist yet on the existing main domain, we will create it and 301 redirect to it. The micro site currently ranks fairly well for some keywords - being such a specialised micro site, (some of) the keywords also form part of the domain name, however, they won't on the main page although they may form part of the URL (category). As an example (using a made up URL), our micro site www.bread-sticks.co.uk ranks on page 1 for the keyword bread sticks - we don't just sell bread sticks on www.bread-sticks.co.uk but also rolls and bread though, bread sticks is one category of very closely related categories. Say our main domain is www.supermarket.co.uk (selling a wide range of food / drink products. The micro site will be moving to www.supermarket.co.uk/baked-products/ - which is a category. Within that category, there are sub categories, i.e. bread sticks, rolls and bread which will sit under www.supermarket.co.uk/bread-sticks/ etc. What would be the best way for ensuring that our main domain would take over the rankings from our micro site, given that it will be sitting on our main domain as a category (one of many)? Can we expect www.supermarket.co.uk/baked-products/ or www.supermarket.co.uk/bread-sticks/ to replace www.bread-sticks.co.uk in the rankings simply by 301 redirecting? Thanks for your help!