NEED HELP ASAP: SERVER ISSUE
-
Hey guys,
Some of you may be aware of our story. We have a website about or son who was born with Down syndrome. Two days a go a post I wrote went sort of viral, and I woke up this morning to an email from my host saying they had to take my site down as an emergency because of the amount of resources it is using.
So now my site is down (noahsdad.com.) ...any ideas how to proceeded? I really need to get my site back online asap.
Thank you.
-
Rick, I've noticed that that page and your site in general has some images that are fairly large in file size that aren't helping matters. One fast fix is to install the Smush.it plugin for Wordpress at http://wordpress.org/extend/plugins/wp-smushit/. It'll help optimize images as you load them, and will also optimize all existing images in your media library. It's a lossless compression, so the image quality won't change, just the filesize. In the longer term, you might want to consider optimize for web in photoshop for some of your pictures.
Here's a great SEOmoz post about other things you can do to optimize your site. http://www.seomoz.org/blog/optimizing-page-speed-actionable-tips-for-seos-and-web-developers. Some are easy, some will take a while longer. First thing I'd do though is put in smush.it and have it attack what it can on your existing images, since your site is still getting a lot of press.
-
Hi Rick,
A huge congrats on how successful your post was! I see it just keeps getting more and more press, which is awesome.
What's the status on this question? Have you worked something out with your host or changed hosts? Are you still looking for some advice, or has this been taken care of?
Keri
-
I've had good experience with TigerTech for hosting (they've always been quite responsive, prices are good, and they are easy to use). I've never had a spike like that, but Matt Cutts hosts his blog there and he purposely got on Digg or Slashdot and they were able to handle the spike just fine.
No matter your provider, the next time you see a spike like this happening, give them a call before the server totally melts down. Tell them you've gotten some great press and it's a legit spike but only temporary, and can they make sure that your site doesn't go down.
There is also some Wordpress plugins you can use for caching to help your site through a spike like this.
-
Just gave it a quickscan, reading it will be something for tonight, but love the pic you used in the post. Sooo cute!
-
I use site5.com and they 'unlimited' hosting also..but when you get a HUGE spike (I got around 80K views yesterday) they can't handle it on shared hosting they said because it effects all the other sites on the server...which I understand. They put the site up for now..but need to find an alternative asap so this doesn't happen again.
Here's the post ---> http://noahsdad.com/target-down-syndrome/
-
That really is a problem that should be fixed as soon as possible, and it looks like the goodwill of the hosting company isn't very big...
What hosting company are you using at the moment?
I know there are some great ones out there that will even provide you a service that they move your blog to their hosting platform FOR FREE, so the only thing you should do is get an account with this type of hosting company.
I'm pretty happy about the service at Certified Hosting, and they offer packages with unlimited bandwith. I know there are some downsides on the cheaper packages (such as to many sites on same IP) but I really love their fast service and if price isn't an issue you could go for a more expensive hosting package.
Hope you get your site bakc online as soon as possible!!!
-
Talk to the host. You have probably exceeded the bandwidth allowance of the hosting package that you are on. Find out if there is a package with a bigger allowance, explain to them that the increase is probably temporary then start haggling.
Be sure that they are aware of the topic of the site when you haggle. I know that, unless the increase was totally unsustainable, we'd cover the cost of a one off spike like that for an existing client. I bet others would too.
-
Sounds like you have been topo sucessfull.
I would move hosting, what is the use hosting with them if you are successful they take your site down.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Duplicate Footer Content Issue
Please check given screenshot URL. As per the screenshot we are using highlighted content through out the website in the footer section of our website (https://www.mastersindia.co/) . So, please tell us how Google will treat this content. Will Google count it as duplicate content or not? What is the solution in case if the Google treat it as duplicate content. Screenshot URL: https://prnt.sc/pmvumv
Technical SEO | | AnilTanwarMI0 -
Website indexing issues
My website is being indexed with both https - https with www. and no leader at all. example. https//www.example.com and https//example.com and example.com 3 different versions are being indexed. How would I begin resolving this? Hosting?
Technical SEO | | DigitalRipples0 -
Index bloating issue
Hello, In the last month, I noticed a huge spike in the number of pages indexed on my site, which I think is impacting my SEO quality score. While I've only have about 90 pages on my site map, the number of pages indexed jumped to 446, with about 536 pages being blocked by robots. At first we thought this might be due to duplicate product pages showing up in different categories on my site, but we added something to our robot.txt file to not index those pages. But the number has not gone down. I've tried to consult with our hosting vendor, but no one seems to be concerned or have any idea why there was such a big jump in the last month. Any insights or pointers would be so greatly appreciated, so that I can fix/improve my SEO as quickly as possible! Thanks!
Technical SEO | | Saison0 -
Has anyone had issues with Bazaarvoice and schema.org?
About a year ago we started using Bazaarvoice to get reviews for our products, and it has been great as far as accumulating content, but Google is not taking the schema.org data and displaying it on the SERP. Someone has told me it is because we are offering multiple products, or that our schema.org tags are incorrect but when I compare our code to other travel sites it seems like everyone is doing something different. This is especially annoying since the Google schema markup check says everything is fine. Does anyone have any advice or similar experiences? Thanks.
Technical SEO | | tripcentral0 -
Server return 404 and 200 status
Dear All,
Technical SEO | | omverma
We have a website where we are showing some products. Many times it happens when we remove any product and add that again later. In our site, we have product list page and detail page. So if any product get deleted and client hits the detail page with deleted product url, then we are returning 404. Next time when that product will be available our server will return 200. I have two questions : 1. Is is right way to deal with deleted product ? 2. After deploying it, we observed that our keywords ranking is going down, is that really affect ? Thanks,
Om0 -
Duplicate content or Duplicate page issue?
Hey Moz Community! I have a strange case in front of me. I have published a press release on my client's website and it ranked right away in Google. A week after the page completely dropped and it completely disappeared. The page is being indexed in Google, but when I search "title of the PR", the only results I get for that search query are the media and news outlets that have reported the news. No presence of my client's page. I also have to mention that I found two URLs of the same page: one with lower case letters and one with capital letters. Is this a duplicate page or a duplicate content issue coming from the news websites? How can I solve it? Thanks!
Technical SEO | | Workaholic0 -
Need help with home page on site
Hello! Thanks for reading in advance! I've got a relatively old site (12 year old domain) that has experienced a drop in rankings specifically for our home page. Some of the key terms that I'd assume we would rank well for are: "expedite us passport" According to SEOMOZ, our on page optimization receives a C for the termr. also, the root domain and page have decent links, etc. However; looking at Google (logged out and in incognito mode in chrome), a page on our site http://www.passportsandvisas.com/passport/index.asp ranks well and our HOME page isn't listed in the top 50 or 100. THis is the case for a lot of keywords we used to rank well for. I would have thought our home page would have at least outranked an internal page. Any thoughts would be very, very helpful!
Technical SEO | | santiago230 -
Home Page Not Ranking... Need an EXPERT
Hi, for about a year now, our home page seems to have been "removed" from Google (except for our branded keywords). The home page is clearly indexed, but none of the keywords for the home page rank in the top 500 (again, except for our brand, trophycentral). Other pages in the site are fine and we rank in the top 10 positions for hundreds of keywords. We are also okay on Yahoo and Bing. So the issue is the home page from non-branded words. There have been no manual penalties, but since the words, such as trophies and trophies and awards are all but gone, something is going on. It has been almost exactly a year now and I have tried everything from removing backlinks (although I still can't tell which are "bad links", to changing titles, to improving speed and structure. I have had quite a few really nice people try to help, but their suggestions don't seem to work or are too vague. I really need an expert as the impact to the business of not having a home page performing is very damaging. Thank you!!!
Technical SEO | | trophycentraltrophiesandawards0