FF SEOMoz toolbar issue
-
I sent the email below to [email protected] on the 12th April and haven't heard anything back so thought I'd fire it up here in case someone has a solution for me...
"For the past month or so I've had an issue in Firefox where my SEOmoz toolbar appears to not sign me in, or allow me to sign in. All metrics are 0 for all websites/pages and if I click the login button, nothing happens at all. If I click the Quick Links button the drop down menu appears but whichever option from the drop down I choose, nothing happens. I'm funning Firefox 11.0 and have attached a screen grab of the bar as it appears no matter where I browse.
Do you have any suggestions how I can get it working again? It works fine in Chrome but I primarily use Firefox..." -
Thanks Nick,
changing the settings for cookies by itself didn't fix this. FYI I had to do everything you suggested and then uninstall the toolbar before reinstalling it. This worked and everything is fine now but where I had tried uninstalling and reinstalling before, without the cookies tweaks it didn't cure the issue.
Thanks for you assistance
-
Thanks for writing in and sorry that you're getting this problem with MozBar. It sounds like a cookies issue - you should definitely make sure that third-party cookies are activated in your browser (I know it seems basic, but it really does help).
This is how you do this: Firefox: http://support.mozilla.com/en-US/kb/enabling+and+disabling+cookies Chrome: http://www.google.com/support/chrome/bin/answer.py?answer=95647 I hope this helps! After you enable all cookies, including third-party, and save the settings, restart your browser and log back in to the SEOmoz.org site. After that, open up the MOZbar and make sure you are logged in (it indicates if you are logged in on top of the page). You should be good to go! If you're still having problems, you may want to clear your cache and cookies as well. Here's how: Firefox: http://support.mozilla.com/en-US/kb/Clear Recent History#w_how-do-i-clear-my-history (clear at least your cache and cookies) Chrome: http://www.google.com/support/chrome/bin/answer.py?hl=en&answer=95582 After it's all cleared out, try restarting the browser again and then logging in. You should be set. I hope this helps! Let me know if it doesn't work. Best,
Nick
-
I have had the same issue a few weeks ago. I am not sure the same problem I went to SEOMoz and logged in from the homepage and it started working after I refreshed the page.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
When is the Chrome MOZ-toolbar going to be updated? It flaws into other website designs.
Hey, The MOZ toolbar destroys the layout of a lot of sites, which makes it very annoying always switching from top to buttom, then back up, etc. from website to website. This doesn't happen here, but on really a lot of other websites.
Moz Pro | | mrblue91
This shouldn't take that much time to fix, could it? Please let me know when we could expect an upgrade, or at least let us know, that you are aware of the problem. Regards,
Jet0 -
SERP control panel issues
Hi I use the SERP control panel every day, but now it hardly works and only shows info for the companies who have Google Places and show in the local results. I use Google Chrome on my (old) Toshiba laptop. Are there any technical issues with the SERP control panel at the moment? Kind regards, Barnaby
Moz Pro | | FreeRangeUK1 -
Does anybody really think that SEOMoz provides much value?
Crawl results lag so far behind as to be of questionable value for corrective purposes, and in the fast-paced world of SEO, the service seems right out of the horse-and-buggy era.. I corrected crawl errors two weeks ago, and yet SEOMoz' crawls are still not reflecting this. Furthermore, SEOMoz' idea of where my keywords rank has little to no bearing on reality. I am really disenchanted, and thinking of cancelling my subscription.
Moz Pro | | amadomon0 -
Does SEOmoz work for fully secure sites (https)?
We have created a large file sending service (https://digitalpigeon.com) and for obvious reasons we have secured the entire site (we used to have a trial file send form on the homepage so it made sense to secure everything with 301 redirects from http to https) Because we, somewhat naively, started out with a memorable name and domain - Digital Pigeon - where all of our competitors just keyword stuffed their domains we don't really rank for any useful keywords yet. For me, building domain authority via links is more important right now that any on page SEO that is going to be trumped by google's infatuation with domain keywords anyway. Here's the problem though, it seems SEOmoz and even Google Webmaster Tools and Bing Webmaster Tools all fail to take into account inbound links for both http and https for any reports or analysis! I'm wondering if utilising SEOmoz PRO for keeping tabs on our MozRank is pointless if it's not accounting for all inbound links
Moz Pro | | DigitalPigeon0 -
SEOmoz Keyword Ranking - Does it work for local search?
I was just wondering how SEOmoz calculates keyword rankings up and down every week. Shouldn't there be a way to have SEOmoz calculate rankings on a Local and Non-Local Basis? For example I have "Local Dentist" as a keyword in SEOmo for my dental client. SEOmoz shows that we are not in the Top 50. | Local dentist Keyword History Ranking Analysis | Not in Top 50 | Moved unknown 0 spaces | Not in Top 50 | Moved unknown 0 spaces | Not in Top 5 | If I change my location in Google browser to the zip of where the office is located, we
Moz Pro | | Czubmeister
show up in position 14(for the home page) & 15 (for an inside page) How can I show the keyword rankings to my client if the keyword ranking report doesn't reflect searches done in my clients local area?0 -
Is there anything like SEMRush in SEOMoz?
I'm new to SEOMoz and trying to find something like SEMRush for finding what keywords competitors use. Is there anything like that within SEOMoz?
Moz Pro | | seanuk0 -
How often do SEOmoz update the PA?
How often do SEOmoz index backlinks? I have got the same amount of backlinks now for nearly a month. Thanks!
Moz Pro | | SWK0 -
Seomoz staff help needed
I have this new client new domain new website, www.ard.uk.com when seo moz crawls the site it says it has 24 million links mozrank of over 7, looks amazing but impossible can someone as seomoz have a look please
Moz Pro | | francesco-2850160