I can't activate a campaign...
-
I have about 12 campaigns in my account. One of them has disappeared.
If I deactivate every campaign I have, the dashboard still says that I have one campaign active. Yes, I know which campaign is active-- it's the missing one. The only evidence I have that the missing campaign is still "there" is the one active campaign that remains open, but not displayed anywhere.
Yes, I am absolutely sure I didn't delete it.
But that's only my first problem. So now that all of my campaigns are visually archived, I can go in and activate them one at a time, and that works.
Except for one campaign. I have one campaign that simply will not allow me to activate. It does not give me an error message when I click activate. I just get the jquery "waiting" animation and then...nothing.
This is kind of urgent and I emailed moz during normal business hours with no response yet.
-
Hey Mike,
This is definitely an odd one, and I believe it's something specific to your campaigns. You did the right thing by sending in an email with the details. Our team is working through the queue, and we'll get in and check it out. Did you make sure to specify which is the problematic campaign in your email?
Thanks!
Jen -
Hi Mike,
Did you open a Help Team ticket at http://moz.com/help/contact? If you are online tonight (reading this), you may consider tweeting @moz. So sorry for your troubles, and thanks for your patience while we iron this out.
Cheers,
Christy -
Thanks Peter. Yes, I think the new back-end is confusing. And it was worth a guess, but that wasn't it. Thanks for playing though!
-
Hi Mike
I doubt that this will help, but one thing I have seen recently is missing campaigns in Moz Analytics that are shown in Moz Pro. I have also seen someone saying yesterday on the Q&A that they were missing campaigns the other way around.
As I say, I doubt this will the case in your situation, but it may be worth checking if they are in Analytics or vice versa in Pro.
Peter
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Keywords showed volume before but now they say 'no data available'
Keywords showed volume before but now they say 'no data available'. And this is happening with common words like "prints" - I'm dead certain this keyword should not have 'no data available'. What's going on? How do I reset or fix this? I only have 12 days left of my trial and I can't even use the feature I need.
Product Support | | Andresia1 -
Hi please help me process the refund. The money that was charge is for my mom's heart operation.
How do we process the refund for an account that has never been used. Please please help us.
Product Support | | Dugard-Property0 -
One of my campaigns is missing. Can it be recovered? Where did it go and why?
The missing campaign is Solaris (SolarisVail.com). It was the first campaign created in my Moz account. For some reason, it's not appearing in my campaign list. I really don't want that campaign to simply be gone.
Product Support | | Theron0 -
Is it possible to clone a custom report layout/template from another campaign
Rather than creating the same report layout for each of your campaigns in Moz Analytics? Anyone know?
Product Support | | PeterAlexLeigh1 -
How do you delete a campaign in Moz Analytics ? (i set up 2 campaigns for the same project by accident)
Hi How do you delete a campaign in Moz Analytics ? (i set up 2 campaigns for the same project by accident) cheers dan
Product Support | | Dan-Lawrence1 -
How do I make sure my account doesn't auto-renew
Our account is up for renewal in 10 days, but I want to switch off the auto-renewal. How do I do this? I've tried to resolve the issues we're having with support but am getting nowhere. Was promised an update on Friday but no-one got back to me. These issues have been going on for months. Fed up of paying for something we're no longer getting. I've been recommending Moz for years, but things really seem to have slipped lately. Sorry to air this publicly but my frustration, waiting for replies and not getting what we're paying for are spilling over. A very unhappy paying customer.
Product Support | | davecol0 -
Invisible Campaign?
I was trying to create some campaigns, and I ran into an issue where, in the creation page, the browser stopped responding and I had to close and re-open. When I reopened, it was counting my campaigns like the one I was working on had been created, but it's not in my campaign list at all, meaning I can't see it to delete it. I only have 25 campaign slots, and I really need to free up that slot that's currently glitched. Is there any way to fix this? Thanks!
Product Support | | InternetLava140